Walmart Supercenter

Let me first say that I worked for a Walmart for 7 years and I am well aware of how tyrannical the corporation is and how poorly management is trained. With that said I need to commend this Walmart for securing me as a recurring customer.
PROS: 75% of the sales associates seem happy and will help without rolling their eyes if you need it. The sales floor is stocked with product and not usually out of the same item 2 shopping visits in a row. There is a deli, and a bakery, both of which I’ve used several times and will continue to use. The store is clean yet there are not grouchy maintenance workers around every corner blocking the aisles and yelling at customers if their kid drops a cookie.
CONS: Fresh fruits and vegetables don’t seem to last as long and need to be used faster before they go bad. Their front end is poorly run, like any Walmart, there are always only a few registers open, slow cashiers, and it’s just a major hassle to pay at the end of the shopping experience.
The pros outweigh the cons! I’m amazed and I will continue shopping here until the cons get out of control.

I don’t shop at Walmarts too often but I have been in a bunch of them. This Super Center is pretty much anything you might need and defines one stop shopping. This one was a little smaller than other ones I’ve been too but it had pretty much everything you would think a Super Walmart might have. I was there to buy some extention chords which they had plenty of.
There is plenty of parking here.

Awful, awful, awful. I ordered 4 lamps online for in store pick up. Online checked the inventory and all items were in stock. Website said it would be ready around 5:45. At 6:15 I called to check as the order wasn’t complete. Placed on hold 5 minutes, hung up, called back, placed on hold 5 minutes. Call back, finally got someone, but her systems weren’t working and needed to check her Palm Pilot (um, who has those anymore?). She never asked my name or order number but told me it would be ready in 5 minutes and wait for the confirmation email. Never came. Called back, put on hold, called back, put on hold. At 7:54pm a manager finally offered to replace the lamps they couldn’t find with a comparable model. It should not have taken that long to resolve a simple inventory issue. I’ll never go back.

I have mixed feelings about this Walmart location. I feel like it is better maintained and looks nicer than other Walmarts that I have been to, but there are still problems with it.
I would not suggest using Site to Store at this location. I have twice now, and both times were a hassle. The first time, I waited and waited at the counter. There is a sign that says to press something at the register to let someone know you need help. But, the credit card machine already said someone was alerted to come help. I decided to wait since that should mean someone would come soon. Not only that, but there was a cup of ice water on the counter. Plenty of ice in it, so it must have been put down recently. I probably waited 15 minutes before help came. Then when it did come, no one could find my order. They kept asking me if I was sure that it was here and if I had gotten the correct email. I did, a few days earlier. Still could not find it. They eventually refunded me and found something on the floor that was the same. Overall that trip, I was probably at that counter for 45 minutes. Their loading dock is at the back of the store and the counter is at the front. If something isn’t at the counter, they have to walk all the way to the back of the store and search through was has been delivered. The counter should be right next to where everything is loaded so this doesn’t happen. It made my wait so much longer.
The next time I went to the counter, there was no one there again. Remembering what had happened previously, I went to customer service and asked them to call someone over. They did and I waited at the Site to Store counter. Several minutes had gone by, and no one to be seen. A man had been cleaning up the entrance area near the counter and eventually came over to make another call for someone to come over. Again with a long wait. Someone did come and actually found my order this time, but I was still not pleased with how they handle this area of the store.

So, I get that it’s annoying working retail over the holidays. I also get that it’s annoying when people come in with a bunch of returns all at once. So when I went to Walmart with a bunch of stuff to return, I made sure I had all the receipts, organized it, and apologized as I approached the counter. It’s easier for me to do it all at once, but I did try to make it easier for them too.
The man working there was beyond dramatic and unprofessional. When he saw how much we had, he tried to have the other girl behind the counter do the returns. She refused. He then said he had Ebola, so we might want to come back after he was gone. Seriously? I try to stay non-​annoyed because I know I have a lot going on. I say it could be worse, we could be disorganized or not have receipts, and he replied that yeah, it could be worse, he could have herpes. It was just way too much, if you hate it so much, don’t work there. Or complain after I’m gone, because honestly, I don’t want to be here either, I just want you to do your job so I can go home. Maybe I should call the CDC about your proclaimed Ebola? Then you’ll find yourself quarantined, out of a job, and wishing you kept your mouth shut.
Also, maybe keep your discussion on Miguel from the deli who got fired to yourself, it’s not professional to discuss that in front of customers. What if I kmow Miguel? Or what if I post about it on Unilocal and he reads it and sues Walmart? That’s not good for anyone.
This is the Walmart I usually shop at, and some of the staff are friendly and helpful, but today’s experience was so utterly disgusting to me that I had to post this review. Employees like this should NOT be working in customer service at all.

Edited to take away a star. Last few times I’ve been here, they’ve been carrying expired milk, yogurt and eggs. The quality of this store keeps getting worse and worse. I’d say that it starts from the top down, from the store manager to the assistant and store managers, down to the lazy workers. Perhaps, I should contact their corporate offices.
Also, while combing through their clothes (which I rarely buy), their racks and shelves are a mess, with sizes all mixed up. This isn’t a customer issue, but a lazy worker one. They see that the managers don’t care, so their attitude is, «Then why should we?»
Again, to anyone who shops here: Make sure you look at the labels and expiration dates before purchasing.
No exaggeration: This is the messiest, most disorganized Walmart that I’ve ever been to, and that says a lot.
The problem with this is that this a a newly-​remodeled super center, maybe a little over a year old. No matter what time you come here, this place will be a mess. To make matters worse, they have tons of mobile shelves and carts haphazardly thrown all over with no rhyme or reason, so navigating through each aisle is an adventure, all in the name of greed. I don’t know how many times I turned a corner, crashing into some makeshift cart of Clorox Wipes… in the dairy isle! Or a cart of peanuts planted right next to their meats… or something as illogical as that.
Another huge problem is that this store is POORLY stocked. There are plenty of bare shelves, When they run out of something, it could take weeks or a couple of months before it returns to the shelf. And I’m talking about basic things: like Campbell’s Pea or chicken noodle soup. Or, 16 oz cups. The list goes on and on. It’s so frustrating that I prefer shopping at their competitors in the area, who rarely run out of stock, and if they do, they quickly replenish. Somebody at this Walmart isn’t communicating with corporate.
The assistant managers seem disengaged and shy away from helping people. You know that look… they could be standing around doing nothing, but when it appears you’re going to ask them a question, they suddenly become «busy» and walk away rather quickly. This happened a couple of times.
There is this one assistant manager (overnights) who reeks of cigarettes. I must have gone during the overnight shift maybe 5 – 6 times, and each time he’s either outside puffing away or coming in from a smoke. One time I asked him for a product that used to always be in one particular spot and it appeared as if I was bothering him. His response was, «I don’t know where it is. We always order different things.» Then he walked away. One of the workers caught this and told me «Never mind him; he’s always like that» and proceeded to show me where the item was. She was very helpful — a middle aged African American lady with braids (in case the store manager is reading).
And in case the same store manager is reading this, the above, unhelpful, smoking assistant manager is Hispanic (or Middle Eastern), with close-​cropped, dark hair and unshaven. I’d say he’s in the mid 30’s or older.
(PS: I only bring up their race so that the store manager (s) can identify them: One was very helpful (the stock lady) and went out of her way; the other (the asst mgr) seems like he doesn’t want to be there).
Lastly, most of the regular workers are very nice here. Too bad the environment around them stinks.

After stopping at Cromwell Walmart for basic groceries several times since my last review, I felt compelled to update my review as a caution for others who also shop at this particular Walmart for groceries due to expired food sitting on their shelves.
For instance, in July, we found mayonnaise that expired back in May, and just last night (⁹⁄₃), we found a milk carton sitting in the fridge that expired on August 20^th! In all these cases, we brought the attention to employees, where they all handled the situation professionally and promptly to make sure that expired items were removed immediately.
I am not trying to deter anyone away from the grocery area of Walmart, as I will still stop here for deli, fresh salad, etc. This store is clean and well-​kept throughout. Employees have always been professional every time we come. Just make sure to check the date of your food product before you place it in your cart, no matter how much of a hurry you are in.

Any WalMart that leaves one without the impression of «Jesus, how did my life come to this?» deserves some credit.
As long as you’re not visiting during peak hours, this is actually a generally pleasant store to be in. It is very large, so there really is no such thing as «get in, get out.» But with all the great cheap stuff they have, why be in such a rush? :)
Still, they do have self checkouts here, and almost always have enough cashiers available to handle the crowds. The Newington WalMart has neither of those things, so I come here instead.
Garden Center, Tire & Auto Center, Vision Center, Bank, Dunkin’ Donuts. All are available inside. So you can literally get all of life’s basic needs here… except surgery.

This location was well-​organized, clean and friendly. A staff member answered when I called (it is not uncommon for store associates to ignore you), and helped me to the fitting room. The customer service line moved quickly even though there was only one associate. I found exactly what I needed in a very short amount of time. If you take the first left that allows you to enter the parking lot when driving, it begins at an incline and allows you to view the store from a higher perspective. I felt like I was going to an amusement park, because this entrance was curved, had trees, and the store looks so new and expansive that it was exciting. There is other landscaping in the parking lot, which I haven’t seen at any other Walmart store.

Beautiful renovations in this new super Walmart. This is my closest Walmart and, as such, I have been going here for years. I love the new food section and updated craft section. Everything is neat and well organized. The only problem is, when you gain things you sometimes lose some things. It seems like the stationary section shrunk and there is less to choose from in the clothing and other items. But overall, a good store.

Totally renovated with a new parking lot and redesigned store which now hails as a Super Walmart which Cromwell didn’t have before. Always crowded but can I say, with cheap prices on everything including grocery items, there’s no other reason to go to expensive grocery stores anymore just for their gas saving gimmicks!

I agree with the other recent reviews. You might as well write this store off until it finishes it’s remodel. Parking is a disaster scene, inside is just as much a mess. By the way if you doing go there, don’t buy chips; employees moving racks of them just throw the bags into boxes. I feel sorry for Tostitos. People will likely associate the crushed chips with the brand instead of the store.

The whole place was under construction. It looked like a wreck. The discounted sale area looked like the Salvation Army. I got attitude from an employee simply asking where a certain product was. I just smiled and laughed.
I hope this construction ends soon! I wanna see what’s to become of this place!

They are currently remodeling this store and the shopping experience has markedly deteriorated. The parking situation is a mess and at the time of this writing, piles of snow are everywhere exacerbating it. Just about all their stock has been moved around, and their seems to be less of it. Broken mobility scooters at the entrance and a customer returns area that looks smaller than the old store had aren’t improvements.

I try to avoid this place like the plague. Too bad there isn’t a Target nearby (closest one is on the Berlin Turnpike).

yay wal mart. this was the first one i went to in CT many years ago. it hasnt changed much, feels old and not up to date, but its wal mart i guess it doesnt really need to. parking lot is big. pretty easy to get to off the highway.