Safelite AutoGlass

I was in, I was out, and on went my day,
The tech was like a superhero (up, up, and away!),
He replaced my windshield in less than an hour?!
Forget Iron Man, that’s serious power.
Safelite turned what I thought was going to be a disastrous experience into one of the easiest experiences of my life. A huge rock got kicked up on the highway and made a huge crack in my windshield. On Monday morning I filed an insurance claim and scheduled an appointment with Safelite right online. Within a few minutes I had a confirmation email from Safelite, and was able to pretty much immediately bring my car into their facility. The receptionist already had all my information when I got there (didn’t need to fill out anything) and the technician (who had a huge smile on his face) brought my car in as soon as I got there. Within an hour I had a brand new windshield along with a vacuumed-​out car. They were even able to salvage the stickers from my old windshield. Couldn’t have gone smoother.
As an added bonus, the waiting room at Safelite had free K-​Cup coffee, soda, water, cookies, and chips! They might be a big chain, but Safelite treats you like you are the only customer on Earth.

I needed to have a window replaced in my car door. Safelite staff were pleasant and professional. While they can come to your vehicle I preferred to bring it to their facility. They worked with me to figure out which of their locations would be most convenient for me and best able to provide expeditious service. In particular, they checked on the current workload of nearby locations and whether or not each had the particular replacement in stock or would need to wait for delivery. In my case, they were able to find a nearby location that had my window in stock and were able to offer an appointment within two hours.
There was absolutely no hassle with insurance: the insurance company confirmed my coverage and provided my information to Safelite electronically, and Safelite billed the insurance company directly. They had a roomy customer waiting area that had a TV, complimentary snacks, and free wi-​fi. The staff were all very friendly and they clearly were all genuinely happy to be there and eager to provide the best possible service. They were all smiling and cheerful. While having a broken window is never fun, Safelite staff here in Cromwell, Connecticut made the process of getting it replaced as enjoyable and stress-​free as it could possibly be, and I am very appreciative of that.

The guy showed up late and turned a chip into a crack — now I need to pay hundreds to get my windshield replaced. Not happy!!! I will be spreading the word via social media and at insurance women meetings around CT. I am really unhappy that of all their locations, GEICO sent me to the worst one!
Go somewhere else!!! If your Insurance provider recommends them ask for another company.

1^st appointment was cancelled due to technician calling out. 2^nd appointment tech didn’t have right parts when he arrived. I was told it would be several days. I made appointment with a competitor and got it done the next morning.

This is what I have experienced with safelite autoglass. I had a cracked windshield in March 2014. I called my insurance company Gaico and they recommended safelite autoglass saying that they are the best.
1^st appointment
I went ahead and got an appointment with safelite for a windshield replacement with a OEM glass. The technician came to my house on the given time and date and started asking me what needs to be done with the vehicle. He did not come with any windshield and he said he was not informed that he needs to replace the windshield and went away saying that I need to call to book another appointment.
2^nd appointment
Two technicians, In the process to replacing the windshield they broke the front cowling as well as the side molding and left without informing that they are done with the job.
3^rd appointment
I was really frustrated and called Gaico who did not entertain me saying that now as it is safelite issue it went into warranty. I need to get another appointment with safelite autoglass to fix this issue. I called for an appointment the lady on phone named «Tiffany» was extremely rude to me and she hang up on me. After calling again a lady called maddy/​manny (refused to spell her name) told me to go to the store in west hartford to get my cowling and molding fixed whick can help me not to waste my time again. I went to the west hartford safelite store to get this issue resolved. The store manager «chris» acknowledged that the technicians who replaced the windshield glass did a sloppy job and I should give safelite another chance before writing any bad review. Then he said that he did not know anything about my cowling or molding issue and he can not fix it on that day since he has to roder those parts first. He had a point. The lady (maddy) who said that this issue will get resolved right after I go to this appointment then said she never said it. I was so surprised to see how representatives lie on your face. I was told as soon as the parts will arrive I will be notified and given another appointment.
4^th Appointment
Next week after the previous appointment in west hartford 2 technician came to my house with the molding. They asked me which part needed to be replace. I showed them the area where the molding was ripped. I asked if they have the cowling as well. They searched in their van and said, «sorry we have wrong parts, you will have to take another appointment’
5^th Appoiintment
Again after talking to Tiffany (the rudest customer representative I spoke till date), She gave me another appointment. It was between 8 to 12 on the next Thursday. She did not send me any confirmation email. On thursday, I waited till 12 noon and then called safelite saying that their technician is not yet here. They answered that he should reach in next 40 minutes. I thought they had forgotten about this appointment. I asked tiffany where I can complain against the service they are providing. She happily gave me a number of the main office in ohio. I think she has done this before and knows nobody can take action against her.
Finally, the technician arrived with the molding. I asked him if he has a Cowling as well and he said he has it in his van. I trusted him and told him to inform me when the job will be done. After an hour I came out of the house to see if the job is done.
I was shocked to see that my hood was open, car door was open, cowl was still in ripped condition and there was no safelite car around. I again called safelite this time I was really angry.
Again I had to talk to Tiffany who said he must have left after his job was done. When I asked about the cowling that I can still see in damaged condition she said he changed it. So if he had changed it why did he just ran away without informing me keeping my car in open condition? She said they will send him again in the evening to show me my old cowling. No one came. I called the next day to ask what happen to the old cowling. She said its in this technician’s van and I can not keep asking for new parts as they are done with there job. I went ahead and complaint against this to the Ohio number. Then this lady tiffany gave me a call saying that she is giving me another appointment to the technician to come and see if the cowling is really broken as I am saying.
6^th appointment
Two technicians arrived and asked me to show where the problem cowling area is. They accepted that it was broken and ripped when the technician before replaced it and they will replace it for me. I was in no mood to talk to tiffany the rude lady again so they did call and gave me another appointment which is today.
When I asked about my old cowling, they said that is still in the guy’s trunk who changed it for me and they will bring it to show me for the next appointment.
7^th appointment
It is 11.24 and there is no call or nothing from safelite till now. The appointment is between 8 – 12. I will updat

Safelite of Cromwell, CT has excellent customer service. They replaced my scratched windshield with a new one in 45 minutes. My insurance company paid $ 260 for my new windshield and they did mobile service right inside my garage. Safelite said they would cone to my house between 12 and 5 and the two technicians called and said they would be at my house in twenty minutes and they were right on time. Very polite and efficient and did a great job. This is the third time Safelite has cone to my house and I am always pleased with their service. Great Job Safelite!

appointment started on time, cost what they said it would & took as long as they said it would… what’s not to like?
you break your windshield you go to Safelite

2013 was off to a bad start for my trusty little car. Within less than a week, it got a flat tire, got its GPS stolen, and got its window smashed to smithereens. Oh, and school was starting the next morning. And it was about to start snowing. As a SoCal girl completely clueless about all things car-​related, I was feeling very stressed and completely helpless.
The folks here saved my car and my sanity.
Mary, the sweetheart at the callcenter, got me squeezed in last minute, on MLK Jr day no less! One very cold open-​windowed journey later, I was greeted by a lovely woman at the shop (missed her name, but she had a sparkly flower ring) who welcomed me to settle down in their warm, clean, and comfy waiting area complete with sofas, TV, magazines, a candy machine, and a complimentary Keurig station.
Due to some miscommunication on the phone, they had been expecting to be able to keep the car overnight, but when I explained that I had no way of getting home without my car, they got working on it right away. A very polite and considerate technician (Enrique?) came out and quickly filled out the preliminary inspection form before whisking my car away.
While I waited, even the technicians who just happened to be walking through the waiting area were very kind, and made sure I was ok and comfortable. But before long, my car was ready — immaculately vacuumed interior and gleaming new window, just in time to beat the snowstorm home.
I had heard about how condescending and manipulative auto service businesses can be, especially to women, but the service here could not be further from that. Everything was explained thoroughly, and I was treated with a great deal of courtesy and respect.
I hope my windows don’t get broken again, but if they do, I’m definitely coming back here!

They came to my house and changed a windshield once, and another time (Different Location) they completed it in the parking garage. Its a big company so its hard to say if every Safelite experience will be the same but I have no complaints.

This is what my girlfriend thinks of this business. She posted it.
I used Safelite because I was told they were good. So, I took a shot and used them. On the day they were due to arrive, I called to give my credit card information and to give directions to my home because the house is not numbered. I was told that the expected arrival time for the tech was going to be at 11:30am. at 3pm when the tech failed to show, I gave Safelite a call to find out why. The girl on the phone was incredibly rude and told me that the tech had already shown up to my house, that nobody was home and that my car was not there. I was also told that they attempted to call me and that I failed to answer the phone. All of which was not true because I had been home and awake waiting for the tech to show up since 8am when I called them in the first place. I never left the house, I stayed off the phone in case they tried to call and I kept looking out the window to see if they were here. I was finally told that IF the tech was going to be able to make it to my house that he would call me. Mind you, I had to take an entire day off of work for them to do this because my job requires me to leave frequently using my own car. The tech did end up showing up on the day he was supposed to but when he left and I went out to go see how it looked, there were 2 HUGE scratches in the brand new windshield, the contact information that he was supposed to leave on my paperwork was missing, and he dripped black goo all over my car! Word to the wise, don’t use them unless you have an entire day to waste with a bunch of liars and not get the work done that you paid for.