Kmart

I often wondered why I had not gone into this K-​Mart. Today I got my answer. I went to a cashier and told her the item I was looking for. She sent me to the toy department and although I had strong doubts that was where I needed to look I went anyway in hopes that I would find my item.
Nope, it wasn’t there and probably hadn’t ever been there. Another associate who was walking by hoping that I wouldn’t ask him anything reluctantly attempted to help me. His recommendation was as fruitless as the first.
As I’m walking about the store I notice that they sell appliances, some furniture and entertainment stands. What would be beneficial is the posting of the price, SKU number and a descriptor so that the customer can be well informed of the item in case they want to go online and review prices elsewhere.
The only enjoyable moment was when I ran into my neighbor here.
Strong recommendations that the employees enhance their customer service skills, offer to walk with the customer instead of confusing directions when trying to find an item.
Nothing makes me want to return here.

Not the greatest, Not the worst.
I’m simply reviewing the buy online, pick-​up in store service. It’s fast, excellent and super convenient! I’m not crazy about the whole Shop Your Way Rewards program, but I find once I started using the service I began receiving PLENTY of useful coupons.

So I stopped in as I was running errands in the area and figured they would likely have what I needed. When I stepped in I felt like I stepped back in time 10 years. That’s probably the last time I’ve been in a Kmart! I found that the staff was pretty helpful as I didnt know where anything was and found people on the floor to point me in the right direction. Each time the person stopped what they were doing and walked me to where I needed to be, you dont get that kind of service in most places. The shelves were all neat and in order but i didnt look around much, I was in and out of the store in under 10 minutes (check out included)!

If I could give this place less than one star, I would. Typical experience: 16 cash registers, two cashiers (maybe 3). Long lines, «managers’ over behind the counter chitty-​chatting with each other. Things NEVER ring up at the correct price or sale price. On two occasions they sent someone for a price check and… the people never came back!!! Seriously! The place is a mess with poorly stocked shelves. I’ve stopped going. It’s a wonder it’s still in business. In addition, it’s been evacuated several times lately due to bomb threats!!!

Every time I come here, I question my sanity and why I even stepped foot in here. Granted, I have only been here on two occasions because Kmart is not really my cup of tea to begin with.
The first time I was here was to pick up an online order. I was getting a video game system as a Christmas present and Kmart’s online store had the best deal and free delivery to the store. Saving a few bucks cost me my mind that day though, I tell you that. Just waiting in the line for pick up took me 60 minutes because of a) inept personnel b) disorganized inventory c) short-​staffing throughout. On top of that, they tried to charge me again after I had already paid online. Uhhhh… no!
This time around, I needed a hula hoop and had stopped in at the Dollar Tree in the same plaza. Since they didn’t have one and I needed one ASAP, I convinced myself that just running in to get one item on an off day during the week couldn’t be that bad. It was. I got the hula hoop, went to check out, and then the cashier rang me up for a full $ 5 more than the posted price. When I corrected the cashier, instead of calling someone else to he worked with to go and check out the price or just taking the customer’s word for it (which would have happened at Target for sure), he asked me to walk him all the way back to the toy section to show him.
I was annoyed, but decided to help and did so. When I showed him the section with the price clearly marked as $ 3.99, he looked confused. Apparently, even though all the hula hoops were on the same rack, some were $ 8.99 and some were $ 3.99. He said that and then asked, «What I wanted to do.» I told him I wanted the hula hoop I picked out for the price that was posted and that LEGALLY, a store must honor the posted price of where an item is found in the store even if it is a mistake. I don’t know if he didn’t have the power to make the call or just was not the brightest crayon in the box, but it was like he couldn’t compute what I was talking about.
In the interest of just getting things done as opposed to holding my ground and insisting on what was right, I paid the $ 8.99 and went on my merry way. Kmart = never worth it. Never, never worth it.

Some of these reviews are rough, but there are a few points I agree on;
–SLOW. As another review stated, if you think you’ll be able to pop in and out for something, that reality won’t come to fruition. There are always lines, and the cashiers have a reputation for being slow. It’s not even that there aren’t enough cashiers (there are usually two, which should be enough for 1pm on a Tuesday), it really is because when you watch them work, it’s as if they’re rebelling against a manager they hate and TRYING to work that slowly. It can be irritating.
–Difficult to get help. I put in a few layaways here per year, and it can be a bit of a production now and then. On at least half of my layaway visits, I’ve had to call the store from the layaway counter to ask for someone to come back there and help me. I’ve waited 10 – 20 minutes for assistance quite a few times. Recently, I was there picking up an order for Christmas, and I felt terrible for the woman manning the station. She was alone, with a line of people, left to take final payments and go find the orders in the back. For me, she had to run to the electronics department and then to the front to get a security tag removed, then back to layaway. I felt awful for her.
That said, I recently had an issue there with something I ordered and the manager was VERY helpful. I could easily go to the Kmart in Pasadena with my business, but the general clientele there makes shopping at that location a nightmare. I will continue making this my go-​to Kmart for my layaway orders, but there does need to be a few staffing improvements it would seem to get things rolling along a bit better.

I really like some of the merchandise at Kmart, esp. their Martha Stewart kitchen items and xmas ornaments… They can have great sales, but their regular prices are high, esp. in their health and wellness dept. I’ve found hard-​to-​find action figures there. BUT, their check-​out process is a nightmare… It’s never improved for YEARS… it takes FOREVER to get checked-​out at the register, I’ve left too many times w/​out a purchase after shopping because their check-​out process was ridiculously long to say it’s a postive shopping experience. I sent their manager a letter about it last year, didn’t improve. I don’t understand why check-​out at this Kmart is so horrible compared to other places, I’ve never experienced it worse anywhere else. Because the check-​out is a nightmare and I’ve had to leave w/​out purchasing anything several times because of it, I recommend that you not care about how long check-​out takes there, or avoid it if you think you’re gonna waste your time shopping, and then say «forget this» when you get to check-​out, even after you’ve waited for 15 minutes at check-​out, you realize might not get rung-​up for another 15 minutes, and decide that you would rather spend your money elsewhere. I went there the week before last, we waited for over 5 minutes, and the line didn’t move, the cashier looked something up and was attempting to get something out of a locker at the front, and couldn’t find it, and we all just waited and waited; I had to change lines, which is typical for this Kmart. The poor lady in front of me in the line that wouldn’t move ended-​up behind me in the register I moved to, and the store wasn’t even busy, no long lines or anything.

I have lived in the area my whole life and every single time I have ever gone to this store I have either wanted to pull all of my hair out, smack the checkout people across the face or I have walked out without the stuff that I went in to buy because of how horribly slow the lines move, or the workers have no f****** idea how to do their job and they act as if I am a huge inconvenience. I have tried to come here over and over again and to no avail every time the people working there become either less intelligent or more bothered by a shoppers presence. They can’t even figure out how much the thing is that I just got off the sale rack. This is the first time I have ever written a review for anything and if I could write one every day until Kmart gets the idea that this particular Kmart sucks beyond belief I would. This kmart needs to shutdown and start fresh. If I could pick no star I would but unfortunately Unilocal is making me give this even just one star

Crap on the floor. Crap attitudes. Crap for sale. Serious, straight-​up crap.

Do you have somewhere to be? Are you on a time crunch and think you can pop in quickly for 5 minutes to get what you need and come out? Think again! This store is the absolute worst. There is no such thing as a quick checkout here. The lines are always 15+ people deep and there are never more than 2 registers open (including the customer service desk.) Many times someone in line will get fed up with waiting, leave their stuff off to the side and walk out. You’ll hear over the intercom for all available associates to come to the registers, but no one shows up. The cashiers barely talk to you while you’re at the register. Good luck trying to find someone to help you if you have a question. This store has a problem with turning on the AC in the summer time, so it’s hotter inside than outside.
Bottom line — avoid this store at all costs. Don’t torture yourself. Take an extra 10 – 15 minutes and drive up Route 3 to Target in Waugh Chapel. The traffic is a hassle, but it’s better than wasting your life away in a line that never moves.

This is perhaps the third or fourth time I have set foot in this store in the last six months. Just as all the other time before I turn right back around again due to the non moving line with over a dozen people in it. On two cashiers open in the middle of the day on a Sunday? Come on!
It’s a shame, because the store is so close to my house and it really would be useful. Today I was going to by 10 bags of mulch, but I’m not going to wait in line fore 30 minutes for the privilege of handing them my money.
When oh when will a competently run retailer take over this space!

Long before Walmart, Target or other cheap department stores, K-​Mart ruled the world. Today, they are lucky to be alive. Having not been in one in years, maybe decades, I finally decided to see if they improved. They haven’t, maybe even gone downhill. Makes me wonder why they are still around. Store is dated and feels filthy. Looks like another decade or so before I try it again.

If you could imagine going back to a time warp and shop in a 1970’s department store, bingo you found your heaven. It’s not the most cleanliness of stores that’s for sure, but unbelievably, they have a lot of really nice stuff for really cheap prices. I really enjoyed their selection of DVDs and sports equipment.
On a negative note, they seriously need to consider hiring more cashiers to assist customers. Painfully, long lines that put you back in the women’s section are kinda of ridiculous. If you ever visit you’ll know what I mean.

Yuk! This kmart is terrible. Dim lighting, dirty floors and shelves, terribly stocked. Whenever I go here I automatically feel gross and dirty. Never again will I be here

Every time I shop at Kmart in general, it’s a huge «Why did I come here!!!». This one is particularly annoying. It could be dead empty and there will still be a huge wait in line! One time a girl was just talking to her cooworkers while I stood waiting on her. Workers are rude and the store is dirty. I will drive past this store any day even though it’s closer to where I live and go to Target instead.

I hate this place! They have the rudest cashiers ever! They shouldn’t be employed, but they are! This is by far the worst place ever! The cashiers never want to ring you up! They will sit at their register with their lights on and won’t even call customers over! Worse service ever! If you can skip this store, please do! Besides, it is still pricier than Target and Walmart! I hate this store!!!

Look forward to have this eye sore store closed. This place is a mess.

This store sucks. There are never enough cash registers open. On a Busy day they may have two registers open and it can take 20 minutes to check out. Also the climate in the store is very bad. In the Summer they must leave their A/​C set at 85 because its always so hot and in the winter its very cold. Another issue is that they never seem to have anything you need in stock. If you need to run up there for something simple they dont have it.

It’s a Kmart, no more, no less. Good to have it nearby when you need something right away. Hard to find help. Very many checkout counters, very few cashiers. Demoralized employees.

Well… it’s KMart. A step below, above, around (?!) Walmart. Eh, well this one is below, sadly.
It’s a staple of the Crofton area though, been here for years and looks that way. The air conditioning always seemed to be broken and there were never enough cashiers. Just your usual, crappy, big store chain. But where else are you gonna go when your shampoo runs out, you need a toothbrush, or to pick up some cute little holiday decorations? Yup, your local KMart. Those of us from Crofton are thankful for it.
I guess some improvements came after Sears bought it out. They organized a bit and brought in a section of large appliances. This section was frequented only by lonely store clerks…
The Crofton KMart is okay for what it is, a quick place to grab a few random necessities.