CVS

I’m torn on this CVS. On the one hand, they are a 24-​hour drugstore AND pharmacy, which always is handy to have in your neighborhood. Super convenient, especially in case of any medicinal emergencies.
On the other hand, the store (while convenient) does not have a tremendous selection of non-​pharmaceutical items. I’m kind of okay with this, since I don’t need them to act as my grocery store as well. But, if you’re going to make the effort, you should go all the way instead of halfway. Offering me a scant selection of overpriced items is not very convenient.
Still, they have good sales from time to time, and you can probably find anything and everything you would need from the medical aisles. They have run out of certain medications from time to time (when the Giant next door did not have the same issue). So, it’s a crap shoot depending on your medicinal needs.
I’m still a fan, though, but they could use a clean up now and then. The trash can out front is usually overfull, and the carpet inside is pretty heinous. Minor quibbles next to the convenience of the all-​day-​all-​night pharmacy; I still love that most of all.

I saw my doctor on February 1^st and she changed my insulin dosage, but she hadn’t notified the pharmacy. I called in a refill, but was told that it was too soon. Understandable — that’s my doctor’s fault. However, I notified my doctor, who sent another Rx to the pharmacy a week ago — March 15^th. I stopped in at 5:20 am this morning to pick it up and was told by the pharmacist that it was too soon to refill. I told him that my doctor had sent a new Rx. He checked the computer and then told me that my doctor had sent a new Rx, but they hadn’t been able to reach my insurance company for an override. I asked why they hadn’t been able to do so for an entire week and was told, «we don’t have the staff to wait on the phone for an insurance company». Really? Isn’t that someone’s responsibility at the pharmacy? I had a previous experience where my insulin pens malfunctioned. The plungers on the last three pens that I had would not go down. I was to see my doctor that week to get a new Rx, so I took the pens to CVS and explained that I was now out of insulin and I didn’t have a new refill yet. The pharmacist told me that I’d have to contact the manufacturer and work it out with them. Really? I bought the pens at CVS and now it’s my problem for a defective product? I called my doctor and had a new Rx sent to Wegmans that was able to fill. I also sent a message to CVS customer service, who did finally resolve the issue. This pharmacy is ridiculous. As previous posters noted, I’ve also been told that an Rx would be ready after giving several days notice and I’ve had to wait «another 30 minutes because we’re busy». Do yourself a favor and go elsewhere.
Follow up. I wrote the above review as soon as I arrived at my office at 5:45 am. I was supposed to receive a call as soon as they spoke with my insurance company about the Rx override. Naturally, no one called me. Surprise! Surprise! I called CVS at 2:30 to find out what was going on and was told that my Rx wouldn’t be ready until «three thirty». Now, I had been told previously by CVS that it was too soon to fill my Rx — that was the issue, so I thought she was talking about March 30^th. I told her that I couldn’t go eight days without insulin and finally she realized I was talking about a date, not a time. When we were both on the same page about the time, I asked her how the arbitrary 3:30 time came about. Of course she didn’t know, but I do! I called at 2:30, they hadn’t called me back so she gave her inept staff an hour to fill the Rx. Apparently they had called the insurance company after me bringing it to their attention after a week. Of course, the Rx wasn’t ready at 3:30 as promised as were the Rx’s of the five people behind me in line. All the guy behind the counter could say was, «we’re expediting that order now!». Way to go CVS. You suck.

The ABSOLUTE WORST PHARMACY. They gave me the wrong RX. I got home which is only around the corner and called them and they were baffled that they made a mistake like this however I dropped an RX off on MONDAY, and they said it would be ready by 530 Tuesday… no problem. I go today … FRIDAY and he said it wasn’t ready. I cannot stand it. You wait 30 minutes just to have someone wait on you and then get crapped on. I do not have all fracking day to wait on a prescription you said would be ready two days ago. I’m going somewhere else for sure! Idiots.

This is a horrible pharmacy. I came to the drive thur to drop off a prescription. I told the tech that I had a new benefits and provided his my new RX card and my license along with my prescription. He said ok, asked for my phone number and checked for me in the computer. He handed me back my license and insurance card and then asked «do you have any new allergies or CHANGES TO BENEFITS. I told him that I just said I had a change in benefits and gave him my new card… He said oh yeah and said it would be 15 minutes. I left, ran to a few stores and came back about 30 minutes later. A different tech told me that they could not process my prescription because there was a CHANGES TO BENEFITS… I said that I had informed the other tech twice that my benefits had changed. He told me he was sorry, but it would take another 15 minutes for them to verify my insurance… The second tech was very apologetic and did get it done faster than 15 minutes, but I will never come back to this store again

Pharmacy review — it’s possible the CVS pharmacy could be worse, but that would require them to make an effort. Service is the worst and it is obvious they don’t care. Lost prescriptions, refills not ready, waited on hold this morning forever to be told they had no record of repeated refill request for a medication. Forced to use CVS due to my insurance plan and I hate it so much, I am going to change insurance to get away from CVS. Terrible!

This review is for the pharmacy… Our family has been using the CVS in Crofton for years, and their service has become so poor that I believe it’s time to go elsewhere. Prescriptions dropped off at 6pm for morning pick-​up not filled by 7am… And worse they then say it will be another hour if you wait. Dropped off a prescription in the afternoon and was assured it would be ready 2 hours later… 3 ½ hours later it still hadn’t even been processed. These are just two of many situations that have become commonplace at the Crofton CVS. I’m unsure of what their procedures are, but regardless of that it is obvious that this pharmacy does not make customer service a priority.

The staff is always friendly and helpful. They greet you when you walk in and often offers assistance.
The pharmacy staff is helpful knowledgeable and always willing to spend time with you to answer questions.
The staff is also helpful when using the photo printers. One gentleman took time to teach me how to download the App to send my pictures to the machine and continued to assist me editing my photos.
I wish all of the local stores had staff as friendly and helpful as this CVS.

This 24 hour CVS always has my ridiculous late night needs covered. Whether its toilet paper, snack attacks or need for late night allergy meds. They’ve got me covered!