Thomas & Sons Plumbing Service

Horrible experience. Deductible chasers if you are working through a insurance company… they diagnosed my water heater problem without bringing in a single tool and said I need a new water heater. I got a second opinion and my problem was solved, stay away from these unethical people they will only cause you headaches.

Tim [owner] & John from Thomas & Sons Plumbing came to my house on 6÷23÷15 per my home warranty company. They addressed a lot of issues with the house and I explained to them why they had to come out to the house. I repeatedly asked [3−5 times] that I get their findings in a report. The most I received was their notes of what was wrong on an invoice [through a link in e-​mail which is now blank] in which I had to tell them to add items they missed which was told to me when they came out to the house. I also asked for an estimate in which I was told I would get on 6÷29÷15 but never received. I called today 6÷30÷15 and spoke with Crystal to ask about getting a report and estimate [has an attitude, I found argumentative, wants to talk more than listen & is defensive] who could have told me days ago that they call the home warranty to share their findings verbally over the phone and there was no written report per Crystal to send to me but they failed to do that. Due to the issues with the house, it is under Tim’s impression this may become a court case in which he made it clear he does not want to get involved even though he would not be the one sued which is why I received minimal documentation of their visit. I am very disappointed with the level of customer service I have received from this company. Report or not if I have to take my issues to court they may be supenaded whether they like it or not and it’s no excuse to treat me poorly as a paying customer.

Tim was very friendly and did a good fixing my toilet and cleaned up afterwards. I will definitely use them again.

Homeowner/​Warranty company/​Insurance company BEWARE!
This is a group of the most dishonest people I have ever met. I kept giving them the benefit of the doubt since my they were contracted with my warranty company but then I finally figured out the level of their dishonesty. To make an extremely long story short (er) here’s what happened:
We needed a cast iron pipe that was starting to crumble in the wall from the bathroom sink replaced. My home warranty was to cover everything except the initial $ 100 service charge. Thomas and Son’s provided me and my warranty company two different quotes for the same job (it took me several calls on the phone to figure this part out). Therefore when my warranty company only covered $ 400 (what they thought was the remaining balance of the invoice) I was charged by Thomas and Son’s another $ 138 to cover what they said my warranty company wouldn’t cover. This was my first warranty claim and so I just believed them and paid them.
Then the technician told me that someone would be out in the next few days to repair the gaping hole in my wall in our office. 5 days later (I was trying to be nice and give them the benefit) I finally called them back to see when someone would be out to repair my wall. The secretary, Crystal, gave me the run around for 3 days until she finally admitted that their company doesn’t do patchwork and she wasn’t sure why the technician told me that. I called the warranty company to discuss this and that is when I figured that I was only ever supposed to pay the $ 100 out of pocket, I should have never paid above that. So, about 2 weeks after the whole ordeal started I finally was able to have another company come out and patch the wall.
After understanding the price discrepancy, my warranty company and I both contacted the company every single day for 2 weeks. Every time I talked to the OWNER of the company or the secretary, the story was changed. I could not believe that these people had the nerve to blatantly lie. They thought that they could get away with it and kept blowing me off. I think they thought it was just going to be a case of «their word against mine» however, I had original copies of the invoices and I had kept a detailed call log after I started figuring out that these people were going to be trouble. Thomas and Son’s never came up with a satisfactory solution (although they did offer to waive the $ 100 service charge the next time I used them [because I’m so anxious to use them again, right.], which my warranty company said that they didn’t have the power to do that anyway). Finally, my warranty company just reimbursed me the extra cost that I should not have been charged in the first place and I’m happy that I never have to deal with this horrible company again. I seriously don’t know how these people sleep at night. Seeing other negative reviews about the company with similar situations helps me to believe that their dishonesty is finally catching up with them. A word of advice– run as fast as you can to a different plumbing company!

Worst service you can ever have. 5 days to get my water heater fixed and at the end they couldn’t show up. Its 20 degrees outside. They are unprofessional and not certified techs. Never again.