Weber Chevrolet Creve Coeur

I’m revising my previous review. I received a call from Larry, the Manager of Weber Chevrolet, we talked about the issues and he followed up with his rental department and called me back. He informed me of a policy review and change will be implemented. He also made an offer to make up for the experience which I think was very generous and acceptable. I thank Larry for his quick response and meeting with me about the situation and making it up to me. I do think that if the recommended policies are implemented this issue will be solved.
The Rental Department personnel need to take more pride in customer service. We purchased a new Chevrolet Traverse and protection warranty. We scheduled the protection sealer to be put on the car three days later. We were given a rental car that was EMPTY with fuel, less than 50 remaining miles left in the tank, it was filthy on the inside with mud caked on the driver front floor mat and carpet. The outside of the car was sprayed off with stripes of where you could see the exact place where the sprayed water was missed, looked like a bunch of «Z’s» were along the side of the car. The car being on the «E» fuel was the most upsetting because my husband and I picked this car up around 4:00 PM in an hour it would be dark. We were going out to dinner and had to put gas in the car before we could do anything. I am disabled and did not want to be out on the highway and run completely out of gas and be stranded. It has always been my experience that when a rental car is given to a customer while their vehicle is being serviced that it is at least presentable and clean as well as gas in the vehicle. We dealt with the Rental Manager, I believe her name was Sheila or Shirley. She should take more pride in her department as well as present a positive reflection on her employer. It is a managers responsibility to make sure their department presents a positive experience as well after the sale has been made. We were satisfied with our salesperson and service department but the rental department needs to step up the service they provide because it is less than a positive experience. When we returned the rental vehicle at least it had a ¼ tank of gas in it for the next person.

Horrible customer service. They treat you like crap after you buy. My engine light is on on my 2014. They said I had to wait 10 days just for them to tell me what is wrong with the car. I’m supposed to drive around for that long not knowing if it is going to break down on me? Ridiculous! Also the body shop is terrible. Very disorganized and very rude employees.
Do yourself a favor and buy a chevy somewhere where providing good
customer service is actually important to them after the sale!

Worst car buying experience of my life. My car salesman seemed untrustworthy and so squirrelly I literally question if he was on some sort of drugs (meth or cocaine). He couldn’t answer pretty simple questions and did not know what «APR» meant.
When he sensed I was losing interest in purchasing from him, he brought in his business manager, who was somehow worse than the salesman. In about a three minute span, he told me a particular car «gave him goosebumps», high fived me over him joking my APR would be the great rate of less than ten percent (?!), and then physically blocked me in the salesman’s office with his body. It makes my skin crawl thinking about this place. Just. Say. No.

I’ve revised my previous review at the request of the Service Director at Weber Chevrolet, Jim Farmer. Jim reached out to me yesterday after reading my review and looked into my repair issues. What I appreciated about Jim was the fact that he was proactive about the situation, he contacted me quickly after he read about my dissatisfaction and invited me to the dealership to try and find a resolution.
We drove the car together to identify the issue and came to realize it was a standard sound my car makes from the anti-​lock breaks and is totally normal. I felt silly that I didn’t know that, but at the same time, I am not a mechanic. That is why I take my car in for servicing rather than tend to it myself. My previous car was a 1997 Ford Escort and most definitely did not have an sort of anti-​lock anything. Did that even exist back then? Anyway, my parents test drove the car for me initially and I am really clueless about these new cars and all their new-​fangled technology. I was really embarrassed and apologized for being upset, I should definitely educate myself about this model to avoid issues like this. I also thanked him for helping me identify the issue and for updating the software in my car.
Two suggestions I have for Weber going forward:
1) Have your service consultants CALL your customers when issues arise or are taking a long time. I should not have had to reach out to them at the end of the day to find out that they wanted to keep my car. My appointment was at 9 AM and by 4:30 (over 7 hours later) I’d received no information. On top of that my consultant had already left and should have called me before leaving to let me know about the situation. I shouldn’t have had to call and get the message I should call him back first thing. I know they’re busy, but that is the nature of customer service. I’ve worked and currently work in customer service and I know these sorts of things are important to customers. You need to be proactive and informed to keep them happy.
2) Have your service consultants well-​versed in standard features on cars. The issue I described was very specific and Jim immediately suspected it was my ABS in the car quickly after he heard my description. It took literally 10 minutes to identify the issue and find a resolution. Had the service consultant thought to discuss the issue further he could have mentioned the noise that the ABS makes in newer cars. It would have saved both myself and the mechanics there an entire day of trying to work on my car. I told Jim about this and he said sometimes they just overlook those things because they’re commonplace for them. I can understand that, but that’s not the point. People that bring in their cars sometimes DON’T know these things as well as mechanics so you should start simple. Sort of like when you call to fix a computer issue and they ask you «is your computer plugged in?» Annoying, I know, but some people really don’t know those things. I am the equivalent of that person when it comes to cars. Haha.
In closing though, I really do appreciate Jim’s professionalism. It is apparent to me why he is the service manager there, he knows how to handle upset customers! And from my end, I am sorry I was upset. I hope the suggestions I offer here can help save future situations like this from arising.

I just purchased a new Silverado from Weber. This is my 3^rd vehicle purchased here. Debbie made the buying experience very pleasant and Tim was very thorough in explaining all the features of the vehicle. I’m very happy with my purchase and the entire experience.
I have always gotten my vehicles that were purchased here serviced in the service department too. They have accommodated me on short notice and are always courteous and helpful in explaining any issues found.

Customer for 8 years and this is how I am treated in the end. Once I find a dealer I trust I stick with them. I recently went to Weber to purchase a used 2015 Tahoe. The Tahoe was at their Granite City location and all I needed to do was view it. The vehicle was used as a demo. When they showed me the vehicle the inside was disgusting. Drinks had been spilled over the console, mud on the speakers, etc. It had been vacuumed but that was it. They told me they would have it detailed if I came back the next day BUT that I would have to pay for it since they were not making any money off of the sale — right. Well I declined that vehicle. The next day Chevy announced a promo for 0% for 72 months which I felt should allow me to get a new 2015 Tahoe now instead of used. I worked with my sales person at Weber via text message but they could not come up on my trade. He said I would have to put more money down or have a higher monthly payment which I wanted neither. So at that point I looked elsewhere and got a fantastic deal at Jim Bulter Chevrolet with $ 2K more for my trade when Weber could not give me $ 500 more on my trade. I keep a close eye on my credit report. I noticed that Weber initiated 5 hard inquiries to my credit. I called Weber asked them to remove them since I had not approved any vehicle for purchase. The finance department refused and said they would fall off my credit in 6 months anyway which is not true. Inquires stay on your credit for 2 full years. So I wrote a certified letter to Tony Ziegler the General Sales Manager. Explaining that I felt the inquiries were excessive and requesting they be removed from my credit. Mr. Ziegler called me said he received my letter. He did not feel they were excessive and I signed a credit application. He said if I can provide documentation to show Weber Chevrolet is effecting my credit he will fix it otherwise they are not doing anything. I tried to explain that 5 inquiries is like a years’ worth but Mr. Ziegler is not good at listening or letting the customer speak. He quickly let me know he has been over «entire finance departments» and he knows what he is talking about. I further went on to try to explain to him my experience this time at the dealership. I told him I have been a customer of Weber for 8 years. I bought 3 vehicles and take all my service to Weber. He quickly stopped me again and said «well you didn’t buy your last one from us and that is what matters». That says a lot about their mentality when the head sales guy feels that way. So basically years of my loyalty does not matter to Weber Chevrolet. I was going to continue to take my service to Weber because it is close to my work and I had been happy with the service dept. I would have probably bought other vehicles from them in the future because I liked my sales guy whom I will not mention. Although Mr. Ziegler did say my sales guy said I did not give him a chance which I don’t believe he said. I did give Weber a chance they failed miserably before, during, & after. They couldn’t make a deal with me on a new vehicle that fault is on Weber. So I guess the moral is if you give your loyalty and money to a company make sure they are deserving of it and appreciate your business. I wish I had not supported Weber with my hard earned money for all of those years but going forward I absolutely will never step foot in any of Weber Chevrolet’s dealerships again nor will I continue to recommend them as I have in the past to co-​workers, friends, and family

So far Weber has three strikes. Brought our 2008 Impala in because the passenger back seat lock wouldn’t unlock. Very dangerous when you have grandchildren in car seats and you can’t even unlock their door. Weber kept the car for a whole day and when we picked it up the door lock was exactly the same broken state as when we dropped it off. This after spending hundreds of dollars for a whole new lock. We had to bring the car back next day and drop it off yet again. Strike one.
This Impala has jerked forward from a stop sign since we bought it at Bommarito. It’s a well-​documented problem all over the Internet. We had it at Bommarito and two independent fix it places but since it doesn’t throw a code they don’t know what to do. Weber doesn’t either. Weber’s solution is new transmission for $ 3,000. Strike 2
This same Impala is on the recall list for the ignition problem, but Weber says they «can’t get the parts» so after 2 months we’re still driving an unsafe car. I’m betting Weber is only doing recalls for people who bought their car from Weber. Strike three.

We bought a 2014 Chevy Equinox. We’re relocating from New York City to Chicago but traveling through St. Louis along the way. All of the «shopping» was done over multiple phone calls and both Steve Weiss and John Eichorn (forgive any spelling errors) were fantastic and accommodating all along the way. When we arrived in St. Louis to pick up the car, John offered to pick us up from the airport which in my mind is above and beyond any expectation I ever had. The process to finalize the purchase was quick and easy. We felt comfortable and never pressured. John and Steve both took their time to walk through each additional item we were being presented with so that we understood the cost and benefits and never made us feel like we had to purchase any add ons. John spent a good amount of time with us reviewing the features of the car and ensuring we knew how to work everything before driving off the lot. I would recommend this dealership to anyone buying a car — whether they were a local shopper or not.

Had a great experience with Mike Dunn, he was very thorough as a sales person and was able to get me in the right car. Also Chris in finance did a wonderful job with the write up and small details that led to my overall satisfaction. Will be back for sure since my girlfriend will be looking at a SUV there as well soon. I appreciate a business running in a matter that caters to its customers.
If you go there i would ask for Mike Dunn since it was such a pleasurable experience working with him. I am sure anyone else would treat you top notch as well so i only recommend him out of personal experience.

One star.
Why?
1) Their $ 150 ‘diagnosis’ is a little excessive in price. I brought my car there for a broken thermostat which I had verified at O’Reilys. He stated the diagnosis may or may not be covered by the warranty I still had. I told him i had some «shakiness» in my steering wheel when coming to a quick stop too. He said that would be an additional $ 150 to diagnose that the warranty probably wouldn’t cover. I then told him not to worry about it because I have a friend who could help me out another day. He acknowledged and I proceeded to the waiting room. TWO HOURS LATER. They call me out there to finally tell me what wrong. This seemed like an excessive amount of time considering I had an appointment at 8:15 And showed up 15 minutes early. He then went on to list all these things wrong with the car related to wear and tear issues which I had anticipated most of these things coming up. He states the total bill would be $ 950. This sucks but I understand this is the price of owned a car.
2) To continue, I told the guy I had «shakiness» in my steering wheel when coming to a quick stop. He looked into it and found something wrong with a steering rod/​arm. Luckily, that was covered under the warranty. After claiming to fix the problem for $ 700 (warranty covered) the shaking persists on my way home from the dealer. Turns out the tires needed to be balanced as well but they didn’t do this. I would have even paid for it! But they failed to test drive the car after they thought they fixed the problem.
3) Sales department sucks too. During my two hour wait I venture to the sales floor. A guy named, Mike, comes up to assist me. (Anyone with a good judge of character can tell within seconds he’s a careless money hungry salesman). I’m pretty sure this guy fulfills your ideal Hollywood asshole salesman right out of a movie. If I wore a suit and tie while avoiding eye contact with him more, he may have bent over backwards in hopes to make commission by selling me a Vette. Because I’m a 25 year old guy who looks young on top of that, Mike never gave me the time of day as far as seriousness with buying a vehicle. He must have assumed I worked at McDonalds when in fact I probably make as much money as he does. At times he said the correct things of sincerity but his lack of empathy in his voice was easily sensed. I’m sure his purpose in this life is to make as much money as possible while living a meaningless materialistic life. I can’t wait to read Mikes comment in an attempt to be sincere and potentially apologize. Save your time.
4) The advisor I worked with told me the broken arm was $ 700 but after looking on the receipt it was actually $ 500 (including labor too). Exaggeration at a dealership? No.
5) Other dealerships will at least spend 10 minutes vacuuming the inside of your car and maybe wiping down the inside. Not Weber, a $ 950 bill isn’t enough to pay some kid $ 10/​hr to have him spend 20 minutes (~$ 3.33) to spiffy things up a bit.
6) Parking lot is tiny and chaotic. They gave
me the keys to my car to pick up in the back corner of the lot. I walked to the back of the lot to find it blocked in. I had to walk back to have someone unblock it. Not that big of a deal but on top of everything else, it’s just annoying and their lack of care for meeting customer satisfaction is evident.
Pros:
1) The older lady that worked in the waiting room and served donuts to the guest was nice.
2) Enterprise guys were also respectful and nice.
My fiancé and I are in the market for a Chevy cruise. I’m glad I had this experience before walking through dealership lots. We will avoid Webers lot while highly recommending to all others to do the same.
*I would highly recommend going to the Chevrolet dealer in Washington, MO before this one. Washington location is a solid 4.5÷5 stars.

Unfortunately I wanted to write a good review because weber feels like it has good values. I can’t review on the sales department because I did not purchase a vehicle through them, but doing a family favor I went to weber Chevrolet to fix a recall on a car. I understand the rush of people when something is recalled can be rather annoying but when I pulled up the service consultants were rude and we’re not particularly friendly. I tried to ignore it and reason that it is a Monday morning at 8 am but after pulling and waiting to speak to someone, a guy walks up to my car takes some info then proceeds back to his station. I had finally asked another associate «Do you need my keys?» And he ignored me and pointed to another guy. I eventually got my situation all figured out, but I felt that process could have been a bit smoother.

Well I purchased a 2013 Chevy Traverse, a vehicle I’ve wanted for years! We found Debbie’s information in a sales paper (St. Louis Post Dispatch) and called immediately. She scheduled an appointment for the following day, and was there when we arrived. She was great!!! She did want she had to get us in the vehicle. She really worked with us and for us, and that I appreciate with everything in me! She was very personable, and didn’t take a long time to get the job done. I have a growing family so we needed a vehicle to make things easier, and now I have that, and my family love it! I have already referred her to someone and that person has already contacted her! So hopefully we can help her to make another sale!!! Debbie was GREAT!!! And so was my experience at Weber Chevrolet Creve Coeur!!!

This review is for service department. My church van had an issue: lights for tire pressure and back door being opened kept lighting up. It’s a giant Chevrolet church van, and it was still under warranty. When I brought it in, they were very helpful. I gave them the key to the van and they told me to come back later. They fixed the tire pressure and put in an order for a new latch for the backdoor. The service was quick and efficient.
I’m not sure about car sales department at Weber, but the company seems dedicated to good quality service. That usually bodes well for the company as a whole.