Let me put it to you like this. The staff at this restaurant can be friendly provided you actually provide them with the same amount of respect you expect them to give you. They tend to be more than willing to do a little more than the average fast food restaurant in order to please you. What I tend to do, is always ask for everything fresh. Not once have I ever had a problem with them doing this for me. I even ask for them to customize the food, such as making the French fries extra crispy. They don’t have a problem with this, and although it takes more time to get the food to me, it ends up tasting a heck of a lot better. It’s definitely worth the wait. Treat the people there like human beings and they will do the same for you.