It just keeps getting better! I had a few surgical procedures done here recently, root canal, etc. They were so very gentle and kept me informed of what was going on at all times. Also had some cosmetic work done — PHENOMENAL work guys! See you soon for more cosmetic work!!!
Danielle W.
Tu valoración: 4 Providence, RI
I’m really quite surprised to see that I’m the very first person to be writing a review for Dr. Paul Matrullo & Associates. I’d seen the commercials on local television advertising cosmetic surgery as well as general dentistry for several years but quite honestly, never paid any mind to it one bit. I had a dentist, my teeth were somewhat under control and I was fine with that. Since as far back as I can remember, I’ve had problems with my teeth. I had my first root canal when I was 12 years old. It’s not that I don’t take care of my teeth, I do! I brush 2 or 3 times per day, I floss every night, however; the poor teeth genes on my mother’s side of the family were passed down and unfortunately, I got them. This past week I had a nasty sinus infection and bronchitis and anyone who has had a sinus infection knows this: sometimes, the sinus pressure will make it feel like you have a toothache in the top set of your teeth. Well, everything on the right side of my face was hurting me; my top and bottom teeth, my jaw, my neck my ear, etc. I contributed the pain to the sinus infection and that was that. After seeking treatment from my PCP and taking antibiotics for a few days, the pain started to disappear, except for in the bottom back section of my teeth, where I have had previous cavities filled. We’re talking PAIN, lots and lots of pain. Like I was ready to take a screwdriver and start digging, pain. I had a gut feeling that something was brewing deep inside of my gums and I wanted it to be checked out, now. The night before, I had seen another of Dr. Paul Matrullo’s television commercials and decided to give him a call as I hadn’t been too happy with my previous dentist the past couple of times I went in to see him; I wanted somebody new. In the TV ad, it mentioned they saw emergency clients immediately(bonus points!) I called Friday morning at 11:45 and was in Friday afternoon at 1:45. After being greeted by friendly and kind receptionist #1 and filling out some forms, I was brought into the room and seated around 2:15. Dental assistant was super awesome and sweet, she was knowledgeable and friendly. An x-ray was taken right while I was seated in the chair. Dr. Paul Martrullo came in a few moments later and introduced himself. He was extremely pleasant and had a warm disposition; I was put at ease instantly. He informed me one of two things needed to happen: root canal or extraction: I opted for the extraction for personal reasons and we were off! It takes more than the normal dose of novicain to numb this mouth of mine, so about 20 minutes after my shots, Dr. Matrullo came into the room and pulled the sucker right out of my mouth. He was as gentle as he could be, given the fact that it was a molar and it was a big girl with curved roots. Dr. Matrullo explained the aftercare and set up an appointment for me to come back for a cleaning as well as to take care of a couple of other pending issues I have going on with my teeth. As I was checking out, receptionist #2 wasn’t so friendly. She was short and rude, making my awesome experience turn almost sour in an instant. I wasn’t offered a receipt after paying cash for the services, nor given an appointment card for my cleaning appointment in September. I would’ve given this place 5 stars if it hadn’t been for receptionist #2 who kind of ruined the whole experience at the very end of a 5-star rating. Shame shame. Either way, I’m super stoked to have found a new dentist.