ALEX AND ANI

I wasn’t really looking to jump on board the Alex & Ani train but I’ve received some bracelets recently as gifts and I have to admit that I like them. This Christmas my mom gave me one that was not my style so I headed over the the Chapel Hill store to exchange it. I had a «Big Ben, Parliament» moment when I could see the store but I just couldn’t get there. I finally figured it out and entered the spacious store.
The young lady who helped me was happy to let me exchange the bracelet without a receipt once she verified the purchase in the computer. I found two bangles that I liked but they only had the owl in gold, not silver. The owl is part of their charity line and some of the proceeds go to Roger William’s Park Zoo. She found the one I wanted at the EG store and gave me a gift card to make the purchase there. She also offered to ship it to me but I was heading that way anyway.
The bracelets are cute and addictive, and I received great customer service when I visited. I’m happy to support a local company that is helping out our community.

I’m addicted to the Alex and Ani bracelets, and today was my 3^rd time visiting this location and as always, customer service was fantastic.
I went in looking for the Arms of Strength bangle (the breast cancer charity one) Hannah was nice enough to call around and find me one at a different location, and took care of ordering it for me as well. She could have been like the woman in the Foxwood’s location and just said «We haven’t had that one in a long time» but she went the extra mile for me and its very appreciated, as that particular bangle means a lot to me. I also purchased the Monkey bangle, another charity by design one and love it.
The store itself is fantastic, great location, easy parking and easy to get to (once you find it for the first time!) The selection is amazing, and the store is always so neat and clean. I really don’t know when they find the time to keep it clean and orderly since theres always so many people in there! This is definitely my favorite out of all the Alex and Ani stores!

Although I was able to speak to Morgan when calling the 401 number on Thursday (who promised Lee would call me that day) I never received a call. At 4:00pm PST I filed a complaint with the Better Business Bureau. I noticed they had over 100 complaints! In less than an hour, I had a response requesting more detailed information of my complaint! My issue was resolved within 3 hours of filing the complaint — obviously they have people working overtime to handle complaint filed with the BBB! My advice — file the complaint!

I’ve had the same bad experience as many others with bad customer service. I ordered two items on 12÷27÷13 and still haven’t heard back by email; nor have I received them and it’s January 9^th. Terrible! Never again! Warning to all!

I placed an order online and there was no news in over 2 weeks including multiple emails to customer service and spending days calling their 800 number which is repeatedly busy. I understand that its a small company but they really need to spend some money on customer service. The (401) area code number listed throughout the reviews is the way to go. Called that number and was immediately connected with a live person who was able to give me an update on the order. It was still multiple days late but nonetheless a status was provided and I am happy with that. In the future I will only purchase in the store or simply not purchase at all. This was supposed to be an Xmas present and I will be happy just to have it in time for Valentine’s day… lol

Why are ALL of the 1 star reviews hidden while the 5 star reviews remain? Very suspicious when you examine just how many 1 star reviews there are! I had the worst Christmas shopping experience this year at this place.

I don’t know what happened with everyone else but i ordered on August 6, 2013 6:06 PM EDT from the Alex and Ani website and received my order today August 8, 2013 at around 2:00 PM EDT from UPS. This is the fastest buying and shipping i have ever experienced in my life. Awesome! packaged perfect and was exactly what i wanted for my wife and she was thrilled when she opened the box. Thanks Alex and Ani.

Yuck.
Unorganized, and really unfriendly, stuck up girls. no customer service. that would require someone asking me if I needed help, even if I didn’t.
Spend less time picking your shoes, and more time helping customers. JUUUSSTTT saying.
I wanted to love this place. I did. I only own two bracelets but, I wear them both every single day. they are cute, and have not broken or tarnished at all. (not the popular charm types though).
I’ll stick to online orders for future Alex and Ani purchases…

I stopped in for a quick No Nonsense return for store credit and that exactly what I got!
Thanks to Hannah for the friendly high quality service!

I had a completely different customer service experience than everyone else. They were great! I had at least two people greet me when I walked in the door and the woman that took care of me would have taken the time to show me everything in the store if I had asked. I was never rushed. I wouldn’t hesitate to go back to this location.

I love Alex and Ani bangles. I normally stray away from trendy items, but Alex and Ani allows you to be trendy while maintaining your individuality which you can proudly display on your arms.
The Cranston store has undergone some recent changes which have really helped out the store. It is more spacious and allows more roaming room.
Staff is super friendly and greet you upon entering. If you know what you are looking for they will grab it for you within seconds. I really love their Charity by Design lines, not only are you allowing yourself or someone else to look fabulous, but you are helping out some great causes in the meantime.

First of all, I am absolutely shocked by all the negative reviews this store has received. I will agree that it isn’t exactly in plain sight and we did need to drive around a bit to locate it. However, Once we were inside, I was immediately in awe by the number of fabulous jewelry that awaited my eyes. Customer service was awesome. We were asked if we needed help by multiple people who took the time to introduce themselves by name in case we needed anything. They were extremely patient with us since we were changing our minds quite often and finding new things we wanted with every step. They allowed us to look at whatever we wanted without hesitation and answered all of our questions to our satisfaction. Everyone was very knowledgeable and extremely helpful. They even have a cute little coffee shop/​bar there as well. This store had one bracelet that I had been searching for but was unable to find anywhere so, I was extremely excited about that. Also, for a Weekend day, it was relatively empty. All good things. I really don’t understand the negative reviews. My friend and I had a really awesome experience and will definitely be returning.

I’m really kind of shocked at the reviews of the Alex & Ani Headquarters in Cranston, RI.
Let me first start off by saying that I was adamantly against buying any of these bracelets because I’m not really one to follow trends — it seems like every woman in the state of RI owns one or twenty of these bracelets, so why on earth would I want the same bracelet that half of the state of RI already owns?
A co-​worker pressured me into picking one of the bracelets out as a Christmas gift from her to me; I finally decided on a bamboo style which I found actually quite charming and lovely. I then said to myself «Self… no more. One is enough.»
Let’s fast forward to the present day and I’m bored and decide to head over to Garden City in Cranston. I spot Alex & Ani out of the corner of my eye and figure I’ll pop in for a quick minute to check it out.
I had a hard time actually trying to find the entrance to the building — the plaza in which the store is located is a bit of a maze. The store itself is really beautiful and charming. I was able to find help right away and the girl who was assisting me was extremely friendly and helpful. After making my selections, she walked me over to the register and the cashier explained the return policy, etc. and I was on my way.
Even though the store was packed at 8 p.m. on a Friday night, I didn’t have any problems getting in and out. I’m happy with my $ 100 purchase and also pleased to know that a certain percentage of proceeds will go to charities.
Support your local businesses!

Customer service is terrible. Non-​responsive. Love their jewelry, but when you try and contact them through their website you do not get a response back. They only answer the phone during normal business hours, which is difficult if you work. Their website is not working at all tonight. I received an order that should have gone to someone else and I have had no luck reaching anyone. The last time I sent an e-​mail about an order I wanted to place I never heard from them. Too bad, I guess they don’t need the business and some poor customer out there is not going to get his Christmas present in time.

I came in recently because the only two Alex and Ani bracelets I own broke (which speaks for the quality). Fortunately, since they catalog all of your purchases, they were able to give me brand new bracelets on the spot. I know they were hoping for an additional sale, but didnt pressure me at all. I just hope the replacement bracelets don’t break! Try going in early on the weekends or on weeknights to avoid the long lines.

This was my first Alex and Ani experience and I am not sure I would revisit this store. The product is great. They have so many different options it can be dizzying. The store was packed, but I was helped almost immediately and since I knew what bracelet I was buying for the women in my family it was a quick turnaround. I noticed the 10% for military and students which made me smile since my husband is active duty in the Coast Guard. The check out process was seem-​less but since they box up your bracelets for you I never thought to look twice. Halfway home I realized that the 3 bracelets I bought were the wrong design. I went back and the exchange was easy easy as 1−2−3 no questions asked. I feel that this mistake could easily happen to anyone so if you shop here double check your boxes prior to leaving the store. When I got home I looked at the receipt that was emailed to me and the cashier never gave me the 10% discount, I am guessing it was an honest mistake but if you are advertising the discount it would be helpful to actually follow through. I am not going to head back and try to save the 10% because with the cost of gas and my time it will cost me more then it is worth. Next time I want to purchase another bracelet I will check out a different one of their locations or hop on-​line and save myself the hassle of traveling back and forth and still not being completely satisfied. I will continue to support them though as they are a local RI business. Here is hoping to a better experience in the future.

It’s hard to find the store once in Chapel View even though you can see it from the road and there is very little parking. It doesn’t get better once inside, there is no flow to the lay out of the store what-​so-​ever.
I needed to exchange a bracelet that broke after just a few weeks! And was given a fairly hard time because I had received it as a gift and did not have proof of purchase. After explaining that my mother-​in-​law purchased it at the EG store when they were doing valet, the sales person agreed to exchange the bracelet. Really? it broke there shouldn’t have been any question stand behind your product!
I wanted to look around more but it was just too busy to do it.