Enterprise Rent-A-Car

Wonderful Team and especially the drop and pick-​up service from my home is awesome. I also got nice car when I rented

While my car in the repair shop, I needed a rental to go to work and Enterprise fit the bill. Located in a small shop off of Rt 130, it’s very easy to miss. When I called to get pick-​up service, I was told it could take an hour because they were a bit backed up, but to my pleasant surprise, the driver arrived 30 minutes later. Once inside, service was super friendly and efficient. My rental — a 2015 Nissan Altima was clean and nice to drive. When I returned my rental, they even offered a ride back home. Will use again.

We needed an extra car a few times and Enterprise was consistently the lowest priced rental on Orbitz, so I decided to rent directly on their website. I created an account and am accruing points as an Enterprise Plus member! I’ve so far tried their Nissan Sentra, Nissan Versa Note, and Ford Focus. I’m a small person and for me they were all fun-​to-​drive cars, which are good for renting, and were given to me in good condition. The staff was always friendly and helpful. However, I’m taking one star away for this review because, for my second rental, I was charged extra fees that I did not agree to. Unfortunately, because I didn’t know where to sign & WAIVE on the form, the extra fee was taken out of my deposit. I wish the second rep explained this to me, the way the first and third reps did. Next time, of course, I will remember it for myself.
Other things to note: it is conveniently located across the road from a gas station, so you can gas up after picking up or before returning. It’s also in a weird spot off Route 130, so be careful driving into and out of their lot.

Arrived 2 hours after an ETA to pick up a business rental and was told my car was rented and all that was available was a more expensive rental.
The car was clean, new and nice. No issues.
Upon return I noticed a charge for a GPS I hadn’t requested nor received. It was adjusted when I pointed it out.
In addition, I scheduled my return for 12:15 and arrived on time. However, I had to wait 20 minutes for the ride back to my office, so timeliness is a one way street.
I’ve rented from this office before and have been satisfied. This most recent experience has left me disappointed. I’ll consider other local rental agencies on my next trip.

nice customer service.
Car can be more cleaner.

I’ve been singing the car repair blues recently and needed to rent a car for four days.
I was greeted promptly and personably. The check-​in was fast and easy. The terms were explained clearly and concisely on the paperwork, and within minutes I was on my way in a well-​maintained Chevy SUV. The car was clean and smelled good.
The return process was equally as easy. I liked that the customer service rep remembered me, and asked about how my car repairs went, etc.
One service that Enterprise offers — at no additional charge — is a free ride locally (pick up or drop off). For example, to the garage or back home.
I would definitely rent from this location again! One consumer tip — make a reservation ahead of time to get the car that you want. This location does not have a massive quantity of rental cars.

I can not complaina about this place.
I was picked up promptly– they said 15 min and they were there in 15 (i didnt believe them so i wasnt even ready on time. lol). But, my enterprise rep was very sweet from small talk in the car to getting my car, everything was swift and smooth.
I tacked off 2 stars for 2 reasons:
1-​Selection: selection for standard cars was non existent. I went in there and they had one crappy car (i forgot the name of the car, its the one J. Lo endorses).
2– Condition of the car. I got it messy. I mean it wasnt gross, but it was not vaccumed or anything.
Customer service– 5 stars
Car condition– 3
Overall, i would return. but if i need to rent, im going to check out the other enterprises for better selection!

dependable, fast and reasonably priced. the staff is professional, courteous and quick.