Car Sense

Bought a car at Car Sense Cranberry in March 2015. The price was great and the car was in great shape but the service was terrible. The day I was there to purchase the car I was there for 4 hours waiting for paperwork and for the sales associate to call places for interest rates. Since the car was at another location, I had to come back another day to pick it up. They said they would clean it and detail it. When I picked it up, the interior was not clean like they said it would be. There was dirt on the floor mats and dog hair throughout from the previous owner still. Neither of the keys were cut and the GPS chip was not installed. I had to make an appointment and go back another time. When I get there they tell me it should be a 30 min wait to get 2 keys cut and the GPS chip installed. An hour and a half later they tell me the machine broke and they could only cut one key. I emailed the manager about all of this and he did not bother to respond. Then after 6 months the batteries die in both key fobs. I take them back to get them replaced and they charge me $ 5 each, even though I have the best warranty. They just gave me random keys with used batteries instead of installing new ones from the start or not charging me. Nothing but hassle when dealing with this place. Other Car Sense locations may be okay, but the service at the Cranberry Twp location is lacking.

Bought a car for the first time in July 2015 from Car Sense. Loved everything about them and it was so easy. Never once felt like I was getting screwed over. I have come back twice for simple maintenance. What a breeze. Usually i leave car stuff to the hubby but i have taken care of these 2 trips myself and the people at Car Sense make me feel so comfortable. The main reason for writing this though is about Amy in the service dept. What a happy, positive personality she has. She makes that dept flow. She has knowledge and knows whats going on. Not only was i treated like a friend but i watched as she interacted with all the customers and she was amazing with each situation. Car Sense, Amy is a keeper!

What an amazing experience and business model. We bought a car for my husband and one for my son. Monty was amazing. Patient, determined and enjoyable I’m sold on this as a model and will use them from now on. Great cars and great selection and amazing prices. Thanks, Monty.

Yesterday I bought a used Mini Cooper at Carsense and I would recommend them to anyone looking for honesty and an open, friendly environment. It is no-​haggle and the sales staff doesn’t work on commission so there is no pressure whatsoever. The price of the car is set and they let the banks compete for your financing to get you the lowest rate. Everyone was friendly and cheerful. It reminded me of shopping at an Apple Store: they believe in their business model and they get you the best product for your needs and wants. No secrets. Thanks again Rob Pushak for the pleasant experience.

Seriously! You need to go here to look for your next vehicle! This was handsdown the most pleasurable and smoothest vehicle purchase I have ever made! I wasn’t even really thinking about trading in my car. I came across the carsense website through a friends recommendation. I found a vehicle I loved and filled out the teeny bit of info they asked for online. Someone called me the very next day. They were not obnoxious or pushy. I made an appointment to look at a model of the vehicle I was looking at online. I test drove it and loved it. I loved how the salesman didnt have to be with me when I test drove it. He went over all the features with me and answered all my questions. He wasn’t pushy and asked if Id like to see about financing options and I did and that was even enjoyable! I ended up purchasing the vehicle that day! The one I purchased happened to be in NJ so they had to have it shipped in, It arrived on a Tuesday and I was able to go check it out and make sure it was everything I wanted the next day. I had six days after I received it to decide if it was everything I hoped it would be and more and so far it has been! NISSAN JUKES RULE!!!
Stop whatever you are doing and go here and you wont be disappointed! If I ever decided to trade my Juke I will go back to CarSense!
Thank you Ray and the rest of the Carsense staff for going above and beyond to get me the car of my dreams!!!

Carsense is a no haggle used car lot. All of their cars are 3 years old or newer. Since it is no haggle, you can go in and directly tell them what kind of payment you can afford. The guy said, «Ok, I’m not going to waste your time. We have 3 cars for you to look at.» He didn’t try to pressure my into buying something outside of my price range. They don’t make commission there, so they aren’t pushy. I took in my leased Honda Civic that I still had 2 payments left on. They called Honda to see what they said the car was worth and then they had their appraiser look at the car. He said it was worth $ 200 more than what Honda said and so they credited me $ 200 towards the car. After adding on bumper to bumper coverage for the next 5 years, my payments were still within my price range. I ended up with a 2011 Nissan Sentra with only 7300 miles on it. When I checked with Nissan for the same price point, all they could offer was a 2010 with over 30,000 miles. Overall, I’d recommend Carsense to anyone!