All About Smiles – Cranberry Twp

Terrible service. I have been coming here for years and every time I asked myself why (well because I was scared there was worse out there) but after making an appointment in January and being called every month with a need to change the appointment because the only dentist who stays past 5 is out on vacation… I am finally done with this place. I made and they broke 5 appointments in the last 6 months. If I did this to a doctor I’d be charged for the missed visits. Previously, I have had appointments broken by them but not so many in a row. When you get to the office you end up waiting 30 – 60 minutes (one time a memorable 2 hours). I am off to find a new provider.

My last visit, I told myself I wasn’t going to come back. But the appointment came around and I hadn’t found another place so I came back. This visit was worse. They were thirty minutes late for my appointment. When checking in, none of the staff even bothered to look up at me let alone say ‘Hi.’ They were too busy helping a receptionist leave a review somewhere. I didn’t get anybody say hello to me until I was in the chair, leaned back, and they were cleaning my teeth. After my cleaning, I waited 25 minutes for the dentist to come over and look in my mouth for seventy five seconds. When leaving and the receptionist was trying to make my next appointment, I flat out told her, «No, I’m not coming back.» She didn’t ask why or what went wrong, simply said ‘Okay,’ and went on with my insurance information, which just reinforced my decision to never come back here.

I had a dental emergency today and Rowan Dental was great. They got me right in and were very professional yet personal. I had a crown pop off and it turned out that all it needed was to be re-​cemented. No attempts to convince me to do anyone more, just five minutes to cement it back.
My insurance covered everything, so I was happy. However, before going in I wasn’t sure it would be covered so I asked the prices. I was told that the cementing started around $ 20 if there was no decay and went from there. The office visit would have been $ 70. That was MUCH more reasonable than Aspen Dental who literally said «it will be $ 180 for today’s visit and that doesn’t include any services. If the crown only needs to be cemented back on that starts at $ 90 and goes up.»
The dentist was very nice and personable. The attendants and office staff were friendly. I will definitely go back. In fact I scheduled my next cleaning for next week.