RV Rentals Seattle

I sent the below email to Randall, the owner, after I rented an RV from them in August 2015.
«Hi Randall,
I rented the 2005 Forest River Forester 28′ RV from 8÷28−9÷8. Ron was very helpful and friendly during our pick up from the airport and orientation of the RV.
A few comments on the RV:
*The gauges did not work for any of the tanks. This was a big hinderance to us during our trip as we were not familiar with how fast or what level of usage would go through water or fill up the tanks.
*The oven did not work.
*The overall cosmetic shape of the RV was very poor, LOTS of damage. While it was mostly cosmetic, we were often worried when we discovered something new that we would be blamed for the damage. I am happy to know that your team has a good eye on the condition of the RVs and we were not blamed for any damage, thanks!
*The key to go into the RV door (not driver/​passenger) was broken off. We had to always climb out and exit through the front when locking up.
*When we camped at a place with hook ups, the RV would not take power from the electric plug in. We tried it in several electrical posts but would not function.
*The description on the site says this RV sleeps 8, I thought we would be fine with the 6 in our party. We could only sleep 5 in beds and had to put one on the floor. Maybe the description should read 5 adult + 2 children? There is no way an adult could sleep on the table that folds down into a sleeping space, I am 5’1 and I could not have curled up in it.
I wanted to provide feedback on the experience, the items above I feel are pretty important points and should be made clear prior to booking. «
He responded:
«Thank you for your feed back. We are continually trying to improve our customer experience and I will look into this and get back to you shortly.»
It’s been two months and I never heard back. In addition to my comments above I forgot to include:
–We were only provided one «toilet pack» which you need when you empty the toilet tank. For 10 days, 6 people.
–The sewer line where you hook up the hose to empty the tank leaked on the outside, Ron discovered it when we checked in and tried to fix it but it still leaked on our trip.
I would have expected a response from the owner.

I rent an RV every year for an annual trip over Labor Day Weekend. I have used three different companies over the past five years and RV Rentals Seattle has been my favorite to work with. I will be renting from them again in 2016, in fact I placed my deposit today! The prices are very reasonable, you can use your own insurance if RVs are covered, and the rental vehicles are well maintained (they all have private owners). I had some hesitations renting a vehicle that was about 15 years old but Randall assured me it was in great shape. He was right, it drove like a champ and was incredibly comfortable with tons of storage space. It was also nice to drive an RV that didn’t have the company advertisements all over it! I picked up the RV from Ron who gave me a full rundown of the vehicle without taking too much time as he knew I was an experience renter. He covered everything I needed to know to have a successful weekend with zero problems. I never had to call the staff for help though I’m confident they would have been easy to reach if we had encountered any issues, they have always been readily available for rental inquiries and questions. I returned the vehicle again to Ron, it was a quick and painless process. Ron thanked me for being a great renter and invited me to rent again next year. I would absolutely recommend this company and look forward to continuing my Labor Day tradition with a rental from RV Rentals Seattle. Lastly, I got a peak at an RV that had been to Burning Man. They will rent for this but charge an extra cleaning fee. That is a legitimate fee — the RV that I saw was dusty and filthy inside and out, including in the engine and mechanical compartments. If you are going to Burning Man just be honest and pay the fee, you will be paying it either way, it’s obvious which vehicles went that way.

Rented an RV for my bike ride up the street in Enumclaw, WA for RAMROD. This RV was a huge difference in my performance the next day. And coming back to AC in 96 degree weather was worth all expenses. As one peson complimented, I like the way you Roll.