MultiCare Covington Urgent Care

This review is for the ER. Please stop assuming that every one that comes into your ER is a drug addict. I came into the ER with a very high fever and coughing so hard I was gagging. The jerk doctor wouldn’t prescribe a cough medicine. I crawled out of bed and dragged myself to the ER, FOR RELIEF! Not to get sent home feeling just as bad as I did when I got there. (Fever still sky high too) Hey Jerk Doctor! (Yes, I’m talking to you) I’ve never done drugs in my life. I have no drug history and I’m sure you can see from my urine and blood sample that there are no drugs in my system. All I wanted was some rest and to not be up all night hacking. I paid you for relief. That’s your job. Next time DO YOUR JOB, instead of looking at every one that you come across suspiciously. End of rant.

The emergency department is a literal joke. My wife was admitted for stroke symptoms and the doctor decided an MRI was appropriate. After 2 hours the doctor said the MRI was unclear and said they would run a CT scan. After 2 more hours a new doctor showed up and indicated the scans showed nothing. We then noticed Multicare had submitted a bill for over $ 31,000.00 to our insurance company for 3 MRI’s and 2 CT scans at 5K each. My wife has had MRI’s and CT scans previously and she indicated they only ran 1 MRI and 1 CT scan. Incidently, we were told by many physicians (outside of Multicare), that they should have never run an MRI. A CT scan (one each) is the normal test for stroke symptoms. We have contacted Multicare and they will not budge on the bill. They asked us to call patient advocacy who never returned our call. We talked with the insurance company and filed a complaint with them and the Washington State Insurance Comission. We also recently complained to Senator Patty Murray’s office. If she cannot help we will then be forced to file a malpractice suit against them.

Wow what a difference in everything compared to Kent. When you walk into this establishment you smell the cleanliness, the staff greet you kindly and are so understanding. I brought my daughter here after a horrible encounter with a horrible Dr. EPPEL at Kent multicare urgent care. The nurse Cee cee that roomed us was SO nice and SO welcoming she made me feel like I did the to right thing by bringing my daughter back to have her rechecked. This place is so nice and so clean I think they should burn the one downtown KENT down and fire everyone on staff there. This is like night and day. COVINGTON rocked this visit we will be back for future emergencies. The physician my daughter saw was Cam and she took her to me and was very understanding. She explained everything to me she has an excellent bedside manner just like Cee Cee. What an excellent experience!!!

A few years ago I went into urgent care with severe repitive headache, they said I needed a CT scan. They said that the CT scan was in the emergency area of the Hospital. I specifically asked them if i was being admitted into emergency and they said no. I should have known better when they moved me into a room in a different part of the hospital. I was in the center for no longer than an hour and a half and received 1 CT scan and a bill for $ 5800. The billing was over triple the rates I have seen elsewhere for the same procedures. I ultimately told them I would not pay it and they accepted a reduced amount. My mother just recently went into this center with some stroke-​like symptoms and they gave her an MRI and a CT scan and kept her for four hours doing a few basic tests before releasing her. THEY SENT HER A BILL FOR 31 GRAND. They charged her for 3 MRI’s and 3 CT scans at over $ 1500 EACH. You can get the same scans done at Valley Medical Center for $ 400. This place practices unethical billing. They are refusing to negotiate with her and her insurance company is actually allowing the charges. Unreal.

Super friendly, quick, and most of all the atmosphere was pleasant. And that says a lot for a walk in clinic. Definitely happy I came here instead of waiting two weeks to see my normal Doctor.

Been here many times over the past few years, have always had a good experience. Been here for aches and pains, dehydration treatment (oops) and blood draws.
There is a urgent care walk in clinic here as well.
This most recent time I came in for lab work only. The girl at the front desk wasn’t very knowledgeable — I brought in orders from my doctor (that I just had been at a half hour before) for a few other blood tests, and the girl argued with me that she couldn’t accept them. Another nurse came by and approved them though, after seeing they were in fact from the doctor.
Was able to get back for my blood draw in less than five minutes. The lady was really nice, especially after she learned how terrified I am of needles. Didn’t feel a thing. She talked to me the whole time and was very understanding.
Easy to find, HUGE parking lot. The directory inside makes it really easy to find where you need to go. Lots of hand sanitizing stations around (thank god).

This review is for an experience last year, but I still want to share the experience.
I was sent here for x-​rays. The tech that worked with me was great. However, he wasn’t sure if I was to remain for the results or if it was OK to leave due to the lack of communication from the clinic that sent me, so I ended up leaving. I suggested that he make a phone call; shouldn’t have been difficult to figure out.

This is a great place to be treated. They have cared for my family many times. The reason for 3 stars is the wait time. I understand they get busy and back logged, but when there are only 3 people waiting, you wonder why it takes 2.5 hours.

So me and my wife and 2 small children go in at about 930pm on the 24^th of June, and my the doctor says she might have blood clots in her lungs and legs. Well that’s pretty serious I would think, well the doctor never came back until. A new doctor came on shift and never saw us until about 445 for discharge. No info prior to that no nothing. Just excuses that there waiting for test for test… we didn’t leave until 530 just because we never got a straight answer on if she is OK did the test comeback positive I mean nothing. Safe to say me and the children spent 8 hours there for nothing and wasted a perfect evening

Most the Doctors are okay for western medicine standards. The ladies working the x-​Ray machine and especially the front desk help treat you like dog meat. Overall it’s a joke. These type of doctors are a dime a dozen… better off going somewhere where people treat you like a human being and not a patient number. I definitely we’ll never be back. If I do it will be to slap the melanoma of that old hags face. Use the urgent care if you are desperate as they seem slightly better, but only as a last resort.

I prefer to go there than my regular doc, been there 2x, get appointment same day, in n out, way better than sitting VMCs emergency room for 4 plus hrs. They r also Open on weekends. Thanks guys

I have only had bad experiences here. The only thing that ever brought me back was convenience; my primary care doctor isn’t open as late. Now that there are other urgent cares close to home, I have no reason to come back.
I was in a car accident a while back. A truck had rear ended me at 60 mph while I was at a complete stop. Needless to say, I was in A LOT of pain. The doctor wanted to give me a non-​narcotic pain killer because they don’t believe in Narcotics and when I asked for something different, what my doctor had given me before, he reacted like I was asking for morphine or OxyContin and he told me they don’t just hand out pills here! Clearly I was in pain and needed something that would work. I was a bit offended but told him I would give it a try. The tramadol (?) put me on my ass. I couldn’t stay awake and 13 hours after passing out I woke up drowsy and my vision was blurred. All I could think was how could they give me these pills over something I can function on?
I got over that last visit, not a huge deal but the next time I went was really awful. I had been puking for about a week and I needed to know what was going on. I stopped taking some antidepressants around that time and thought it could be linked to that. Coincidently I was having cramps when I went in. They sent me to the ER to give me an ultrasound and after doing all these tests and racking up my bill, they told me I was having a bad period. They couldn’t explain the vomiting. They did tell my boyfriend they were sorry he had to deal with me and that some women are just crazy. What? I’m crazy because I was crying from pain or what? Because I tried an antidepressant? I was very nice and respectful while in their «care» I know I was being sensitive but they could have kept the comments to themselves. I was uncomfortable enough as it was.
When I called to explain the situation and complain, they sent me a letter saying there was nothing they could do but they were very sorry for my bad experience. Gee… thanks. Guess what? I do not accept.
Don’t worry Multicare, you won’t ever have to deal with my «pill popping crazy ass» again, cause I’m never coming back! Neither will my family or my friends.

Went into urgent care at 4:45pm waited until 8:00pm with massive abdominal pain. Ended up sending me to E.R. Waited there for another hour and a half before being seen by a doctor. If I has a life threading illness, I’d pry be dead while waiting for over 4 hours. I will never go back. Also the urgent care is gross, dirty, and dark.

Came in here earlier today to see Dr. Cobert for a followup advised by Dr. Seaholm because of an ear infection I’ve had that started the first week of January. With having the cold/​flu, pink eye (both eyes!!) and an ear infection altogether… I also managed to lose hearing in my right ear too! Oy vey! Well the cold/​flu and pink eye have gotten better or cleared up; the hearing loss is still prevalent. Initially I was concerned, but after seeing Dr. Seaholm twice. I grew more worried. (I’ve never had an ear infection before!) Dr. Seaholm said there was severe inflammation in my ear canal and my eardrum looked «different,» so he thought it was best to see a specialist. He reassured me that Dr. Cobert was one of the best and shared with me that Dr. Cobert actually operated on his own wife.
From the moment I was greeted in Dr. Cobert’s office by the receptionist, to taking the hearing test with Audiologist Patel, nurse Chrissy and Dr. Cobert himself. my whole experience was wonderful and professional. Dr. Cobert was very informative and reassuring. While my hearing hasn’t completely come back yet; I feel very fortunate to know that I’ll be in good hands with the staff and Dr. Cobert. I was even greeted while I was heading out… I can’t recall a time where the receptionist actually took the time to do that!

Wow, I was very impressed. I am new to the area and I needed to see a doctor. After reading the horrible reviews of all the urgent care facilities in my area, I was reluctant to try any of them, but I had to choose one. I decided to give MultiCare Covington Urgent Care a try. With low expectations (pretty normal for an urgent care facility IMO), I arrived and was quickly greeted and checked in. The woman that checked me in was very nice and patient with me (I had a special circumstance with my insurance). I was advised of the wait time and sat down. About 30 mins later the nurse brought me back. She was very personable and genuine. After we chatted a little bit, she took me to another room where I waited for the doc. To my surprise, I only waited a few minutes before the doc arrived. Dr Stroud took her time with me, giving me advise and answering all my questions. She showed genuine interest and concern for my well being and I never felt rushed at all. I am extremely happy and I will certainly return if in need of urgent care again.

Came in early on Christmas morning because our 2-​yr old was complaining all night of stomach pains. We were delighted to find no wait, VERY clean facilities, & WONDERFUL hospital staff!

I have been here before but this time I just had to write about it. I went into the ER for pain I thought was just an ovary and it turned out to be my appendix. The doctor and staff were amazing. I was alone and scared and they calmed me down explained my option and made HONEST recommendations. When my husband got there they explained everything again to him. I was so pleased with the overall treatment and I am grateful to all who took care of me that day Thank you very much!

I kind of don’t think it’s fair to review this place, who is going to go to the ER and have an awesome experience? no-​one. We came here after Urgent Care down the road was not friendly and quite rude.
I had a laceration to my forehead and it wouldn’t stop bleeding after about 10 minutes– which means it’s an emergency.
We got here and the wait was about the same but at least the people were nicer. We got an ice pack and then after triage we were taken care of– the whole ordeal was about 2 hours. I got a bandaid and then glue, but stitches were considered. Given the location of the injury, it was important not to have too bad of a scar… I am a supermodel.
Everyone was helpful and friendly, the space was very clean, new and modern. Hopefully we won’t be back anytime soon. :)

I normally deal with the Valley Medical Network, but their urgent care was closed when I needed to get my wrist /​arm checked out. I must have gotten lucky because i had only about a ten minute wait. I was literally in and out in about an hour. They were quick to get me right into X-​ray and the staff was wonderful. I was diagnosed with a broken wrist, splinted up and set up with an orthopedic surgeon to follow up.
I will update this review once I’ve seen the specialist, but I’ve been impressed so far. I admit I feel like I’m cheating on my regular network, but at least it was a positive cheat.

Wow! I understand urgent cares being busy on a Sunday when regular doctors aren’t open. That I’m okay with. I didn’t mind waiting 2 hours in the waiting room to see a doctor.
I did have issues with the borderline rude lady behind the desk. As soon as I hobbled in (I fractured my ankle) she immediately said «What’s your name» I gave it to her and started to sit down at the desk thinking she was going to take my information. «No you sit over there and I’ll call you when I need your info.» Wow okay. So back I hobble to the regular seats. After about 30 mins she calls me and I hobble back to the desk.
When I finally got back to see a doctor I had to wait even more. I was in the backroom for a total of 2 more hours and saw the doctor for maybe 10 minutes?
Unless you’re in a lot of pain I say save it til Monday when you can get in to see your own doctor.