Firestone Complete Auto Care

Average experience. Seem to be nice and the prices are average but occasionally on the higher side. I’ve had oil changes, brake work, and new tires at this location. I recommend getting estimates from other shops around the city. I use this place primarily for convenience and location.
P. S. They occasionally have WiFi, but I found that speed was much slower than cellular.
P. S.S. They also occasionally have cold water in the mini fridge.

I came in today because my company car, a 2008 Chevy Colorado, was experiencing some problems.
I liked how personable and friendly the man at the front desk was. I’m not sure his name, but he was great.
I also enjoyed how quickly they were able to get my car looked at and diagnosed. Long story short, the timing belt was loose. One of the most important qualities a mechanic can possess is honesty, and everyone here was very honest with me and thorough in their explanations. They all seem to be genuine, knowledgable professionals.
The only name I manager to remember was Clayton Norton. A very helpful, honest man.
I’m not from the area but if my car ever craps out in the area, I’ll come here.

Lifesavers. My wife and I were on a road trip from Toledo to Texas while driving through Cincinnati we blew a fuse, our motor fan went out and we were five for. We called Firestone at 6:55 (they close at 7:00) and were able to go and get some help. One if the men, who was very nice stated after hours, helped us temporarily fix the problem, directed us the a shop that we could get a part and didn’t charge us for his time. Without his help we would have not been able to continue our trip, and we are so grateful for all of his help and the amazing service that was provided to us.

I would have previously said nothing but good things about this auto center. Until now. Being a previous resident of Covington I have been a loyal customer. Again, until now. I spent over 5 hours at the auto center waiting for my car to be put back in a functional state. After ordering the wrong piece 4+ times I was then notified… Mind you after 2+ hours of waiting. They bought me lunch… Could have taken care of my oil change which was the original reason I was getting my car tended to. Being in the service industry I understand the science of providing a service or product. I can honestly say that I will never return because while they may have paid for my $ 20 lunch, I spent $ 400 to sit in a less than entertaining waiting room. While the situation is understandable, apparently I have a very rare part in my Ford Escape… but the handling of my situation is far beyond repair and infuriating on many different levels. Do not go here unless you for some reason desire to pay someone to waste your time.

I can’t say enough good things about this Firestone. Leah is wonderful (I believe she’s the manager). She takes the time to explain everything that’s being done to your vehicle and makes recommendations that are useful and not just a push to add on additional services. After a bad experience with Smith Mufflers and Brakes, I discovered this Firestone location and until I have a car problem they can’t fix, I will be taking my business to them.
I’ve recommended them to three of my friends and all have been very satisfied with the service they received.
On top of excellent service, Firestone is a short walk from my apartment so dropping off my car is super easy and convenient.

Really liked how honest and up front these guys were. I had took my car to two other places to get a quote on fixing a bent rim, from a Kentucky pothole on I-​275, and flat tire. The two previous Firestone shops both immediately said that not only the tire was shot but also the rim. Thankfully Joey, at the covington shop, not only kept me positive but also said they had specialist that they could fix the rim!
Within 30 minutes they had notified me that they had fixed the rim and the tired didn’t need replaced. Since my tire fell under the warranty, it was a pretty painless process. Thanks guys for getting me back on the road!

We regularly take our cars here for routine oil changes and minor repair work. The employees are knowledgeable and friendly and the prices are reasonable. We usually call ahead to make sure they’re not swamped before we drop a car off, since it seems like they have a steady flow of patrons.