Bryant Heating and Cooling

I made an appointment with them a week in advance for a tune up because I was moving and needed proof of a servicing for my closing. They called me back a couple of days later and left a message saying they wanted to know if they could reschedule me because of emergency appointments. I called back and let them know I couldn’t push my appointment back because I was closing on my house the day after. They said they could not honor my appointment and I had to reschedule because my situation was not considered priority. I asked to speak to a manager and they said there was not one and refused to provide me another number or supervisor. I received a refund but am now left in a bad situation to find a company in just a few days. Horrible company who does not seem to care or be ran efficiently when a single guy is your only point of contact and can’t help you.

USE ANYONE BUT BRYANT HEATING AND COOLING. Furnace worked when they arrived, and did not when they left… I had Scheduled their cleaning and tuneup for my furnace. first thing The Tech (ANDY) does is drill 2 inch holes in my duct work. Ok, I guess, then he asks for rags so he can «clean it» everyone else had their own, and a shop vac. Not him. Then he says he checked everything, but furnace no longer works. I mean, at all. He said I need a new one. I advised not today, just get it back to functioning, since it was working fine when he got there. Ultimately he said he could not, I needed a new one, and I could call his boss. Lee. He then left. I have called Lee and yet to hear back from him. Look, I expect upsells on almost everything. I DO NOT expect them to break it either intentionally or unintentionally and leave. USE ANYONE BUT BRYANT HEATING AND COOLING

I got a coupon for tune up on Amazon Local. They were on time and friendly, but I was told by tech that turning off my heat pump would save me money. Soooo wrong. Called my manufacturer right after they left and was told that heat pumps are 300% efficient and the best gas heater is 85% efficient. I changed my thermostat back to where it was and hope this helps others who are steered in wrong direction. I wonder what my bill would of have actually been.