AT&T

I have been to few AT&T stores but I had great experience at this store. I was helped by Forrest Dostaler during my visit. Forrest understands the concept of customer service. His customer service skills are second to none. Please go see Forrest for your phone needs. Thanks Forrest!

45 minute wait for an employee to hand my friend a sim card. For free. Literally hand him the card and we can walk out the door. Wtf?

Beware of fraudulent credit/​debit card activity! More than $ 2,000 was drained from our bank account when thieves stole our debit card number and used it at this store. Apparently, making a fat sales commission takes priority over checking photo ID, knowing the customer, and doing business honestly.
We have never been AT&T customers, and we never will be.

So I went there because I needed a new charger for my phone because I didn’t want to drive to the iPhone store. My mistake. It was very overpriced. Then I also wanted to talk about getting a new phone for my spouse. It’s AT&T right. Guess I was wrong again. My husband wasn’t with me & I couldn’t turn his phone off right then, but was going to bring him back later that day. Cassandra said they would just ship to me. So now I have to wait a WEEK to get it! When you order over the phone or on line they fed ex it & usually get it the next day — not when you order at the store. They send ups ground.

if you know what you want and don’t need a tutorial on how to use your phone, don’t go to this store. They will make you wait at least an hour even though you have what you want. They are not a real store and will only sell you something after hours of customer service. Verizon has employees to troubleshoot with people as well as someone running the cash register and they schedule free tutorial so it doesn’t disrupt business…

While I will admit that the wait is long, my experience was nothing short of great. We were there to put my old iPhones to use and get them with a prepaid service, the associate who helped us was Michael. He was so helpful and the service was very quick so I guess it made up for the wait time. Overall I was very satisfied, shoutout to Michael!

Great experience at this store! Fast, friendly and trustworthy! Love the experts there! They had some some new staff there and its been even better.

This place is awful, as soon as we arrived we were told it’d be a 15−20min wait, which would have been perfectly fine had it actually taken that long. However, we ended up waiting over an hour & I was thoroughly irritated, but my mother insisted on staying. In the end, all we did was have a couple questions answered to find out that our upgrades weren’t free after all, extremely frustrating. Never returning here again.

We came in to get a new SIM card and nobody was available to help us out. There were two guys there but one is busy trying to hit on a girl and another was talking to his friend for over 30 minutes. Not once did they ask if we needed any help and even when I asked for help, they continue to bs with their friends. Worst customer service I’ve seen in a while. These two morons proves that anybody can work for AT&T.

Horrible customer service, go a few extra miles to Southcenter or the Renton Landing. Trust me, with travel time and all, you’ll get service before you would if you stayed in Covington. Thursday 11/​13, myself, my wife and my son visited the Covington store. Waited for help for about 30 minutes. Didn’t get a hi, be with you in a moment or anything. No dialog at all. Finally left about 7:05 pm, pissed. Went to feed my family and called AT&T to ask questions and register a complaint. Proceeded to go to the Landing store that same night. Was greeted as soon as I walked in the door. Was promptly helped, very satisfied. Bought an iPhone 6 this morning from SAMs Club. Went to The Landing this evening for accessories, again greeted as I walked in before the door even shut. The nice gentleman that helped me made a recommendation for a certain screen protector that they were out of. He checked his iPad to see if Covington had it, came up that they had 16. He called, we were waiting for a minute. It looked like he forgot about us cause his phone was in his hand. He saw my look of concern and he walked over and apologized and showed me his phone, it was on speaker and he was on hold for 10 minutes. He finally hung up and called back, he was put on hold again then was told they didn’t have any. Summary of this experience, if I haven’t been with AT&T for 20 years with no major problems, my experience at the Covington store would have made me look toward Verizon or another carrier. I theft the date and time I left just incase there maybe a manager reading this that can review the store footage. Five Stars to The Landing Store.

Where do I start… big tip, bring a lunch or dinner and make sure you have a babysitter for your kids because you going be here for a long time. I am unfortunate to be living nesr this only AT&T and have to deal with the extremely terrible service.
They have a hidden queue that they will not tell you until the 1 or 2 sales associates working start to feel the pressure of 10 + customers which they of course can’t service in time. I had added my name to the queue after learning about this, placing me second in line. After about 25 mins a random customer came in and jumped in front of me keeping me 2^nd for another 20 mins. At this point I just left.
If you are looking to buy a phone, learn their service and be ready to have a bunch of people who don’t know how to close a deal and move on to the next customer. You will be there forever!

I’ve been to this store on 3 occasions. Only once have I had good customer service. Tonight I came in the store and was not acknowledged by any employees. Not even to put my name on their electronic waiting list. 4 other people were standing around also. Only 2 names were on the waiting list. After 15 minutes of no one even noticing me I left. I will now always go to the store in Auburn. Smaller but I have always had exceptional service.

I had a fantastic experience here! Went to switch my husbands old phone to my old phone because I got a brand new phone. Service was fast and polite. The right amount of sales and service.
They were pretty dead in the mid afternoon of a weekday, usually the best time to go anywhere.
When did cell phones get so expensive, probably when we started doing more than calling people…
The complexity of cell phones and service is likely a driving factor of poor service.

It is not often I write a one star review, but this place was exceptionally bad. I don’t even think it deserves the one star. I went a couple of times, and I was only in to learn more about their pay as you go plans, and sign up. First of all, the store is huge, it is much larger than any other cellular company store I have been in. Thus, it is a very spacious and open atmosphere. Everything started out OK, we were greeted and they took our name and request. However, our name never made it up onto their screen. You can see your name on the screen, and how many people are waiting in front of you. Our first visit was later in the evening about 1 hr before they closed at 8:00pm. There were only a couple of other people in the store, and over 5 people working. When I noticed our name wasn’t on the screen, I went back to the welcome lady, and she quickly fixed the issue. We still ended up waiting over 30 minutes before someone came to help us. They took my old phone, and put in a SIM card for the pay as you go plan, and you would think I would be done. But, it was about 10 minutes prior to closing, and the manager had instructed one of the workers to shut down their kiosk, which I needed to activate my plan. Thus, I ended up having to pay tax to activate the plan, since I had to utilise a different option via their cash register, vs the kiosk. To top it off, the workers were complaining openly about how awful their jobs are, and how much they hated the manager, and how stupid it was for them to close the kiosk early.
The AT&T service in the Seattle area was shotty, it kept dropping my calls, and I was consistently finding myself in areas without coverage. I had to unfortunately go back to the store to add an international dialling feature to the phone. Once again the service was absolutely horrid, and took way too long.
Its interesting that each time we went, even though the day was perfectly sunny, after entering the store and leaving, there was a dark ominous cloud above the store, and it would briefly start raining. That was a bit odd. I am a huge Joss Whedon fan, and for some reason this store reminded me of something that could definitely be sitting on top of a hellmouth.
Lets say, I never want to work with AT&T again, after moving to Texas, everyone had previously mentioned AT&T is the best, but thankfully I found others who mentioned Verizon is just as good. I am happy to have just switched to Verizon. No more hellmouth visits for me.