Sung Jay, DDS

I’ve had two root canals performed by Dr. Sung. After the first one (my first ever), I probably would have given a five star rating. However, I’ve since seen another endodontist and would revise that down to a four; that first root canal required two visits which is not required by other endodontists. In any case, my rating is now two stars because the second root canal Dr. Sung performed for me was a disaster.
That second root canal was actually more like FIVE. Seriously. I had to visit Dr. Sung no less than ten times to work on it. I lost count so maybe it’s more. That includes multiple visits on the same day. Eventually he gave up and said he couldn’t do any more for the tooth.
You might be assuming that the tooth was beyond repair, but that is wrong. I asked another endodontist to look at it, and he cleaned up everything Dr. Sung did and completely fixed the tooth, all in a single visit! It was a long visit, but the pain subsided after a week or two and the tooth has been pain free ever since.
The endodontist who fixed it said the problem was that one of the roots had been completely missed. Yeah, I think that is kind of a problem for a root canal. Thank goodness I decided to get a second opinion. If I hadn’t I would have spent thousands to have the tooth extracted and replaced by an implant.
To add insult to (literal) injury, Dr. Sung’s office sent me a bill for the second root canal, even though I have two dental insurance plans (one through my employer and one through my spouse’s). The remaining balance was small due to the dual insurance, but considering that the root canal was such a nightmare you’d think they might automatically waive it.
To their credit they did in fact waive the remaining balance after I called and explained that I was unhappy. Additionally, I have to admit that Dr. Sung and the office staff were always friendly and genuinely seemed to care about my well-​being. Dr. Sung was very accommodating with the (many) unscheduled visits, including one on a Saturday. This saves them from a one star review, but after all I’ve been through I still cannot recommend them. Even if you only need the most basic root canal, I think you can do better. If you have a more complicated root canal, I’m certain you are better off elsewhere.

Dr. Sung and his staff are absolutely amazing! His staff is professional, courteous, friendly and their communication skills are by far second to none! I’ve been to several different dentist and have a hard time understanding the staff and the doctor — not so with this office! I highly recommend them to anyone who is in need of a highly skilled Endodontist!

I was referred to Dr Sung for a root canal. No pain. He explains everything. He is never rushed and has a very calm personality. The staff is wonderful and very attentive. I went in the following week and was still having pain. It turned out I needed a second root canal on another tooth. Now no pain. I would go back to Dr. Sung but
hopefully I am done with root canals.