Purrfect Auto Service

Owner/​manager was rude. Had planet super saver coupon and was originally being charged only $ 4.95 until he got in then he was going to throw my car out because he wanted to charge me $ 19.95 extra for synthetic blend that he doesn’t even know if that’s what the technician put in. Didn’t want to discuss with me and was going to throw out cat but tech already finished oil change, then wanted to change my air filter, the nerve. Never ever get work done here

Worst place ever… screwed us for more than $ 800 truck is under warranty and this place would not honor it. Do not come to this place… we trusted them and look what happened. Karma is a good one and it will come back to them.

Do not go here they are criminals and money hungry, they need to be reported to the better business bureau. Shady shady shop!

This place is horrible! Overpriced & a huge rip off! Take your service elsewhere! This place needs to go out of business! NO STARS!

NO STARS. BUYER BEWARE! This business is is out to get your money.
Just like many others here, I used a coupon from Pennysaver for a $ 19.99 smog check. Once I got there, they said that it would cost $ 29.95 — where it cost $ 10 extra for the certificate. Okay… that didn’t sound right. That should already be included in the $ 19.99. I should have taken my car out of there at that moment. Instead, I decided to give them the benefit of the doubt. While waiting for the car, they called me saying that I needed to get my filters change ($ 50 job) in order for my car to pass the Smog test. WHAT A BUNCH OF BS! I told them no, and to just do the smog check. When I come to pick up my car, they told me it cost $ 40. Are you kidding me?!? They gave me the same crap about my Toyota Matrix being an SUV. No it’s not. Please please please do not go to this business.
I’ll definitely be calling the Better Business Bureau to report them.

Had an add from the pennsaver that said $ 11.99 oil change with up to 5 quarts and no extra charge for hazardous waste fee. the guy at the counter was rude and would not accept it saying it was a misprint and that SUV are more so I showed him the coupon where it did not say that suvs are more he still would not do
they like doing false advertising that reason I will never be back to this place again. I think they need to take a refresher course on customer service

I walked in there was no one at the front desk. I waited for second a guy show up on the phone talking did not even take look at me even when he notice that I am here, then he asked me if I have been here before then the phone rang again he did not even said excuse me or sorry picked up the phone and disappeared came back then start to help me did not even tell me how long the process going to be take till I asked.

Too bad you can’t put 0 stars! Absolutely horrible experience! Will never return I purchased a groupon back in January for 3 oil changes. When I went the first time everything was fine guy was nice only charged me the $ 4 fee in and out in 30 minutes. I just went for the second oil change and the «owner» was a complete asshole! Tried saying he had to charge me for all these «extras» and it was going to be $ 24. I proceeded to tell him that’s not what was agreed with the groupon and the first time I didn’t have to pay but the $ 4 fee. He said I’m the owner and I can change and charge whatever I want! Are you kidding me and your the «owner». It’s not about the money it’s the principle and This guy was so rude and unprofessional it’s ridiculous. Needless to say I called groupon got them taken off and my money back. After reading other reviews it’s a wonder how they are still in business!

Deserves no stars, went in for a smog check pricing from coupon with fee accurate. Timeing horrible communication horrible. Droped my car off Saturday, said it would be 2 hours. I waited for 30 minutes or so then had my boyfriend come switch out the wait with me so he sat there waiting for it And waited, for over another hour. He stood up to check on car and it was just sitting there he asked mechanic is my car done? Employee says «oh yeah man its been done for the past hour» did not call us. Allowed him to sit there for an hour and I dont know why they felt like telling my boyfriend oh its because its one of the guys birthdays. Um so we needed be somewhere but had to wait 1hour more then we were supposed to because they are un professional and fail to keep business in line. Never will recommend never will go back maybe you do pay for what you get. But management and workers should be reported to district management or better business bureau for there work ethics. Sucks!

The owner and staff are all rude and unprofessional. I took my truck in and during the 5 minutes I was in there I heard numerous complaints about people’s cars sounding worse than when they brought it in. When I told them I wasn’t going to do the work with them they kept insisting I do it. Very pushy, would deffinitely not recommend! Zero stars if I could.

I will not be coming back to this business they are too busy to help or treat you with proper customer service! Ok so I had a coupon from the Pennysaver and went in on a Friday noon time, the guy behind the counter said they were very busy and to make an appt for early the next morning. So I gave him my name and he wrote it down. (I don’t think you should turn away customers) I work grave shift so came straight after work. They opened and there were 5 other guys there, I was third in line. When I talked to the «owner», he said it would take 2 hours, I told him I had an appt, he said they don’t make appts on the weekends and that he was the owner. The customer service made me feel like I was a bother to him, very rude and short with me, had I been rested I would have told him off! Oh yes, the coupon said $ 11+ and was charged $ 18 out the door!

deserves no star. there are 2 Unilocal pages for this business — 1 star and 5 stars. needless to say they are portraying a good image which this business absolutely is not.
my story…
i go in for front break pads replacement. charge me $ 149. i said ok. after 2 hours they said we need to do break motors/​drums and fluids so total cost comes to $ 300 (double the price from initial) and then my car’s wheels were already ripped off. at this point when i asked them to return the car since i had my tax appointment and couldn’t wait longer and also wanted to rethink the price the mexican guy said ‘oh no the car can’t be put together it’s about safety’ …basically my situation now is i have to get my car fixed for the double price he quoted and i will get the car back only after 1 more hour. this place is the worst nightmare and worst way of looting people.
i curse the 2 men — mexican and american guy both… the money you got as «profit» by looting me will not be used for your childers’/wife/household utilities. you will definitely pay it off as traffic ticket/​accident/​something bad.
never mess with customers in this digital age. it can put a red seal on your garage door. (aholes)

The worst. I took my car In and I had a coupon from the pennysaver. The coupon said it was 19 and change and that extra fee would be charged for suvs and vans however in person they told me there was an extra $ 10 charge because I have a v6, false advertising. Then they told me it would be 2 hours but they would call me when it was ready. After 2.5 hours I called to ask if my car was ready, they had me on hold and eventually hung up on me. I called back n they said the car was ready.
I pulled into the lot and the hood to my car was up, after paying and signing the paperwork I go to my car n it turns out the battery is DEAD! I had no problems w my battery when I brought it in, none. They had it charging and it wouldn’t start at all. They had another guy look at it and eventually it started. Needless to say now I’m at auto zone having to buy a new battery. I don’t know what they did while my car was there, I’m imagining they left the key in the ignition the whole time, I’m never going back again.

THIS PLACE TURNED ME AWAY THREE TIMES!!! this place provides the WORST customer service I’ve ever encountered at an auto shop. I came here three days in a row, all at different times of the day, the third day was early in the morning when the manager told me, after 2 days of already turning me away, that I could come «first thing tomorrow morning» and they would take care of me in 15 – 20 minutes. I arrived in the 3^rd day, there were barely any people OR cars around. I walked in and the guy told me that there were SIX cars ahead of me and that he had told me to come earlier than I had. Which he DID NOT tell me, all he said was to come in the morning which is exactly what I did. All I can say is that Purrfect Auto Service on Route 66 in Glendora does it for CHEAPER and they were also NICE and POLITE to me. You’re better off going there, this place is horrible, the management is terrible, and this place doesn’t even deserve ONE star because of how they treated me on the three consecutive days that I tried to come in to get my oil changed. NEVER BRINGING MY BUSINESS OR WASTING MY TIME HERE EVER AGAIN!!!

Brought my perfectly running 2008 Toyota Tundra to this place because of the pennysaver coupons for oil change and smog check. Got the call 45 minutes later that my starter was bad and instead of $ 29 and $ 38, the new charge was over $ 800!!! I start my car 10+ times of day, every day, but now what a coincidence. …it breaks while in the hands of a repair shop I’ve never used before and NEVER will again. «Rich» offered to reduce the repair to $ 595, but I called AAA and took it to my mechanic. I’ll let you be the judge, but for me this is just too big of a coincidence! Live and learn!!!

If you’re looking for a reliable mechanic who is very reasonable, this is the place! I don’t know what is better… the service I received, the price I was charged, or the condition of my car. All I know is that he did a great job at a fantastic price.
I had a certain job that needed to be done for my girlfriend’s car and called 8 local mechanics in the Covina area. After calling 8 places, I got in touch with Rich. Rich’s price was much lower than the competition. This man Rich reminds me of Andy Griffith, honest and true value.
A true good vibe mechanic and a very friendly and professional staff.
–Dave

3.28.2015 — Editing my original post — the trans pan on the mustang has been leaking since I took it there, and the camry started leaking oil after they replaced the motor mounts. I would go back, but I just don’t want them touching my cars anymore. Honestly just try another place.
I’ve been to this purrfect twice — keep in mind that all purrfects are separately owned so experiences between them can vary.
The first time I came here was back in april 2014. I started to do the brakes on my sienna van myself and snapped off two studs trying to get the lugnuts off. So I drove the van here and talked to Kelly. He and the guys put in new studs and did the brake job for me using my own parts without question which was nice. I also had them do a brake fluid flush while it was in there.
The second time I came by here was today. We bought a used 97 camry for a backup secondary car and it seemed solid enough but I did feel some vibration and a dense metallic noise coming from the left shock area so i took in and talked to Rich.
They checked it and brought me around the car to point out everything it needed.
I ended up getting 2 new front axles, transmission flush, pan replaced, new motor mount, front rotors resurfaced, and new brake shoes on the back.
The car did need all this stuff and they gave me a good price for everything. It was completed same day and I picked it up about 5 hours later.

There seems to be two Unilocal pages for this single business, one with an average of 1 star and another (this one) with an average of 5 stars. Very fishy. The badly reviewed version has more in-​depth and specific reviews, while this page has very general and suspicious reviews. Here’s a link to the other page, check it out before you make your final decision:
That said, this place is a huge scam.
My girlfriend went in for a smog check, very routine. We thought she was getting a good deal because she had a coupon. The final price of the smog check was $ 19.99 and the certificate was $ 8.50, making the total under $ 30. Sounds great! Except she didn’t pass the emissions test. Not so great. When she asked what her options were, the manager told her that he could perform a diagnostic for an additional $ 50 and retest for another $ 50, though if work needed to be done, he would apply the money she had paid to the repairs. He made it sound like he was doing her a favor. And she probably would have gone with it if I didn’t go to someone else for a free diagnostic. There was absolutely nothing wrong with it! When I called back and tried to find out what happened, the manager said that the diagnostic he would run would be different, that it would check for everything. I literally went to another certified smog check technician that «checked for everything» and said nothing was wrong. She didn’t get a refund or a free retest, I was livid. Ladies, don’t take your car to these crooks, they will try to take advantage of you. Just pass up the coupon and pay a little more for quality business!

This place doesn’t even deserve 1 star. I went in for a smog cert and I was told it was going to take about 30 mins. OK, no problem. I spent about 10 mins giving to receptionist my information then I went with my wife and daughter to a restaurant across the street. Upon returning the owner said that he couldn’t do the smog check because my hood wouldn’t open. I thought, well that’s odd.
So I go to the lever where my hood opens and they BROKE the lever wire cable that opens my hood. About 3 feet of it was on the mat under the steering wheel. That’s OK though, because for a few hundred dollars he could fix it for me. When I refused to pay for something that wasn’t broken prior to my trip here, he refused to do ANY service on my car. When i asked to speak to the owner i was told he was the owner. I’m taking these crooks to small claims IMMEDIATLY. DO NOT bring your car in to these criminals. I wish i would have read the damn Unilocal reviews before going here to ‘Sanchez & Sons’ where they literally have 2 cholos working on cars.
I also just looked at the only 5 Star reviews these criminals have and it’s a review by LORENA R. Who has only ever done 2 reviews. Both for this rip off shop. Both 5 stars. That should be a HUGE indicator of how dishonest these criminals are. They have to post fake 5 star reviews

Went in for an oil change and you can’t beat the price or the service! Very nice and helpful staff. I found my new shop!