O’Reilly Auto Parts

Went in to get brake pads and the manager Ralph helped me was very knowledgeable and I ended getting brakes that should last longer. I’m very appreciative on how much he cared about me as a customer. Very excellent service Ralph.

I’ve been to a couple of auto shops but I really liked the vibe here on a certain Tuesday afternoon when I needed a battery change. Aaron said he’d help out when I called and when I did, he changed it for me too. The whole crew was friendly and helpful, I’d recommend giving them a try!

Thank you to the staff here for picking up the ball where auto zone had dropped it. I needed to get a part to help my mom get her car fixed and I was nowhere near her area to get it. The crew was able to match the price and won my business forever. Thank you!

Extremely friendly, helpful, and knowledgable. Had a great experience. The man at the register even helped me install the part in my car! Will definitely be back again! Thank you O’reilly Auto Parts Covina!

This place sucks! Slow service and there weren’t even busy. Prior coming here I called because I needed a car battery they said they had 3 instock, so after work I headed there with my old dead battery for them to test, employee recommended me to do a test. It took the manager more than 30min just to test and charge my battery onced I walked thru the doors. After that it took so long that I said forget about this just let me buy a new battery.
At least he appologized that’s way
I gave him 1 star. It took him about 20 min to look at the computer to find the battery I needed. What happened next was just a waste of time for me being here. He said I’m sorry were out of stock. I was like I just called 2 hrs ago you said we have your battery instock. I’m never coming here again! AutoZone or Pepboys is down the street. I went to pepboys and I was in and out in less than 10min. O’Really sucks or at least this location.

They do there job not on point some knowledgeable more then others but whatever thats every car parts store
This is a good review military discount has won me over with cheap prices beating competitors i always get my answers when i go so thanks for that
Never done me wrong never got disrespected so i am a good review with this place

Don’t like the service, there there’s never a person to ring you up. I want to be able to go in get the stuff and out. But simple purchases takes to long, pepboys is better in they regard.

I actually got a call back from the manager at this location a few days after sending the exact review I had for Unilocal with the assoicate’s name to their feedback questionnaire on their website. The manager apologized for the behavior of the associate that was handling my transaction.
I purchased some NGK iridium spark plugs without any incident at the store. A different associate help me ring up my items this time. I would have gone somewhere else but the other chains didn’t carry the NGKs. As for other products I will go to other competitors.

Nice place… customer service is iffy.
I thought their customer service would be outstanding.
It appears that they are just average.
If you ask them a question.
Sometimes they may or may not know the answer.
Sometimes they may or may not answer you.
Products on shelves are standard like all other auto parts
They referred me to their store in Azusa.
What a mistake…