Gravenstein Cotati Travel

So I normally wouldn’t spend the time to write up a bad review for a local business but I felt I should make an exception this one time… My husband and I were looking to book our first family trip to Hawaii and I thought I would call a local travel agent to see if they could help me with some of the specifics since this would be our first time to the big island, let alone our first time traveling long distance with our 1 ½ year old. The second the owner picked up the phone I felt I was being lectured. She was very condescending in her tone and basically told me that planning a trip, was much more then hotel, airfare and car rentals… I felt like say, «Yah lady, I know, that’s why I’m calling!!!» I was immediately taken back by her rude attitude and was curious how she made a false instant evaluation of what she thought I wanted my vacation to look like. This was my first time calling Gravenstein Cotati Travel and unfortunately my last. Moving on to a main stream travel agency who will at the least listen to what I want before TELLING me what want. Ugh.