Vons

I frequently want to buy flowers to recognize people I work with and this Von’s floral dept never lets me down. Today I wanted flowers for a co-​workers anniversary and did not want leftover Valentines Day bouquets. Georgia didn’t hesitate to open a box just delivered, recommended a beautiful spring bouquet, then offered to accent with a beautiful ribbon. She treats her dept like her own flower shop and went out of her way for me, which is why I always come here for my flowers. Thank you Georgia!

Horrible customer service. Long wait time for western union and rude staff who in no way wanted to help us or answer our questions. One worker flat out ignored me as she walked by and I asked her a question. Couldn’t believe it. These people hate their job and their life.

Very disappointed with their service. Every time I come in for a money order I am asked by 3 plus people if I need help and once I tell them what I am here for they say or direct me that one person will be with me. It is always this way. And that one person takes their sweet time. Now 2 min to 5 min ok cool. 10 min not cool. And what really gets me is that their system was down and after my wait I am told this. Ok awesome! She who I had to wait for tells me oh you can be rung up at a register. Really!!! I could have avoided this annoyance had some one just directed me to that option first.
Done with this place.

Deli: (The same woman as before). I come in and scope out the deli (its convenient), didn’t have my broccoli salad… so no go. I see this man just standing there waiting for assistance… No one else is being helped. The worker has her back turned doing something with the machine. Then she walks to the other end (ignoring the customer) to talk to an employee… So the customer walks over to that end (my guess thinking someone will acknowledge his existence… Nope)! He walks away (didn’t make a fuss or even say anything). I was still near the deli and heard the woman say to the other worker uhhh where did that guy go (with attitude… knowing she had to help him)! Really!!!
Was I being nosey… Yes! I just wanted so see if she treats everyone like shit… well now I know I’m not the only one… sadly.
I have had better experiences at ralphs, but the best is sprouts off of harbor next to target… a longer drive, but sometimes worth it.

excellent cool store. on the hot days von wins. coolest store around. nice staff .
best ac for a store I’ve found. nice to see the sos truck getting donations from von too.
and the nice liquor sampling is bonus…;)

Ok I tried. I used to only go here but switched to Ralph’s for the better prices and selections. But I go to vons sometimes for random items. Last three times I’ve been… In about two months… Each time there are sales people or green peace outside! I am one that HATES to be asked for donations and such blah blah blah. Unless it’s for scouts… Get out of here! Sorry Von’s, my business is GONE. No one wants to shop with pesty people asking you crap. I don’t even stop, or if I do, I used the other door. Peace Von’s.

Went to the cash register to pay for my groceries and the cashier, Birgit Hoffman was very rude. She was on her cell phone when I was putting my stuff down and she didn’t even say hi! Very bad customer service! And I believe her name tag said she was a supervisor!

My husband went to the deli, it was unclean and disgusting. The meat cutter was covered with old meat that had appeared to be sitting on and under it all day. It took 10 mins for assistance and they were not even busy. The lady behind the counter did not even wear gloves!

Excellent customer service! 5 $ Fridays and a Red Box, what’s not to love?
Fish counter here usually doesn’t disappoint and sometimes there are little wine tastes to help you w your purchases so win-​win in my book!

This grocery store isn’t my main grocery store, but very convenient when I need to shop late at night or need a store that has everything, not just produce.
This last week I went in and they were having different wine specials. I started checking out and the wine discount didn’t pop up. A supervisor walked back with me, helped me figure out my discount, and then brought me up to finish checking me out. He was very friendly, chatted with me about what wines he and his wife drink, and was very nice about me mixing up the wine discount. On my way out, the supervisor ran out and gave me a coupon that matched one of the brands of wine I was purchasing.
Everyone there is super friendly for shopping late at night, and you get the same customer service you would right in the middle of the day. Thanks for the help! Keep up the good work!

On Thanksgiving day, me and my family decided to share a meal with the homeless folks in the park. I went to see Rhea, the deli manager at Vons, and ordered a ton of fried chicken. She was amazing! I walked in for the first batch and she sold me all the chicken she had cooked. She was so friendly and helpful that I went back to the store 2 more times to order more chicken. Our guests at the park kept coming and coming so thanks to Rhea and her team at Vons we were able to feed them hot and fresh chicken for Thanksgiving! Hats off to the awesome customer service!!!

For convenience they get 5 stars. I shop here quite often, and they are always friendly, (I really like Heather). My 2 big frustrations are that more than I can count I’ve picked up items that have expired! One was over a week expired. I guess my bad for forgetting to check, but I’ve never really had that issue with a grocery store before. What’s up woth that? Second, I HATE hate HATE self check out. Of course, I usually am buying alcohol as well so I don’t even qualify for it now. One time I was waiting in line and the self check out person grabbed my groceries and walked me over to self check and proceeded to check me out. I get she was «helping» but it was weird. I recently had to return spoiled meat, which in turn spoiled my BBQ and really embarrassed me. So check the dates because they dont seem to be on top of it there!

Came to buy balloons for a birthday, Georgia helped me and she made the prettiest balloon bouquet, and also made me a custom flower arrangement and wrapped my wine up for my roommates birthday! Georgia was so helpful I will definitely come back!

I like it! The store is nice, the shopping center is growing, and it is convenient. The people are nice and I love it :) I recommend going!

I have never seen a grocery store with such bad produce! It is NEVER fresh. Not sure if they need a better produce manager or what. Seems the store is always slow too so maybe there is not a high turnover… Go to Traders or Sprouts if you want fresh food!

I come in here frequently as I have always been a loyal Von’s shopper. It is a large store that has been remodeled. Very rarely are there any more than one maybe 2 registers open. They always encourage you to do self check out. No thank you! As often as I stop in the ladies at the register never seem to acknowledge you as a repeat customer and I find that unacceptable. I can tell they do not do a ton of customer volume. It seems to be more for convenience and prices are better than Ralphs down the street. I have never cared for their produce no matter what day I go. It just seems «old». The deli section is good because they make sandwiches to order. They also have $ 5.00 Friday where you can get some good deals. I wish this was a Pavillions but alas I will still trudge here nevertheless.

Their premium ice cream is a nice treat, and since no one else has it and the flavors they hold like the Chocolate Covered Strawberry, and the Cherry Cheesecake… the exclusivity of these are a smart move on their marketing department, kudos to you! I also like that they’re open at 2am, since no one else is open after 12am. Another great move. keep up the good work guys and gals!

I hardly ever shop here because I think the prices are on the high side. I came in the other day and did my weekly grocery run here. Yep, the prices on some items are pretty high but they do run some sales. They had english muffins for $ 1.00 a package when I was here.
I came in after work and the store was pretty empty. I found everything I needed, the store is clean and the aisles are wide. The produce is pricey but I am so not in the mood to store hop after work. I want to get everything at one place so I bought all the fruit I need for the fruit salad I planned to make. Eck… sky high prices for the fruit.
Checkout was quick and easy and the boxboy actually asked if I needed help out. That has not happened to me in ages.
I like to save money so I would not make a habit out of shopping at Vons. Trader Joe’s has better prices and it’s just down the street. I gave four stars for cleanliness, a good selection. friendly employees. plus zero crowds after work… YES!

Even though most grocery snobs on 17^th street are going to avoid shopping at Vons, I have to say that there is a place for it among some of the toughest grocery store competition in any area I have ever seen. From the time you get off the 55 to your quick turn onto 17^th you have a lot of options. Here’s my list of where to shop and why.
Vons — Lots of coupons. Download the mobile app and add all the extra coupon savings directly onto your rewards number. You type in your phone number and the added savings go in automatically. Great prices on cheese, packaged middle aisle stuff like canned goods, pastas, cereals. Has a Redbox.
Trader Joe’s — Best and cheapest wine selection, pre-​made freezer aisle stuff, boxed cookies/​sweets, baking or tasting chocolate, premium salts, spices and baking goods. Pasta sauce, healthy snacks, olive oil.
Grower’s Direct — All inorganic produce store. Cheapest place for fruits and vegetables. Always. Across the street from Trader Joe’s
Sprout’s — Go on Double Ad Wednesdays when both the previous and current week specials are good for twice the sale items. Produce is cheap when it’s on sale, keep an eye out for sales on the barrels of nuts and granola (bomb in every flavor), and the side store filled with vitamins, health products and Dr. Bronner’s Soaps.
Ralph’s — Decent sales, huge store, biggest deli and cheese section.
Ralph’s (Fresh Select or something) — the higher end version of Ralph’s with sales on… you guessed it, the higher end wines and organic food items.

It’s the weekend and there was only one check stand open. The 4 self checkouts were open and most customers tend to utilize it, since there’s only one checker. Aside from the lines, the deli counter service was super slow too. They utilized more employees to promote the ‘just 4 u’ program when they were probably more helpful at the check stands.
The produce section had rotten potatoes and disguised in the brown bags, I can still see roots growing out of the potatoes too. I can’t imagine the produce department not spotting all these rotten food. The store seems spacious and nice, however I’m questioning their products.
The only thing that keeps me coming back is their eggs when they go on sale. If not, I rather shop at Stater Brothers at this point. Or better yet, the location at Harbor is so much nicer.