Verizon

Thank you, Nicholas was helpful. He worked with me through the warranty phone I tried several times on my own unsuccessfully. In a fast pace world it was nice to have a person willing to make sure you I was taken care of. Thank you

Go somewhere else. Just get back in your car and drive a little further. To anywhere really. I think there is a golf coarse on the other side of Harbor. Maybe try that instead?

I am writing this review based on one experience I had with the employees at this store. Very helpful and informative. I really applaud the store manager for all the help i had received. The only downside was it was very busy and I was waiting around for a bit, but I guess that’s life in a fast paced world!

I was told the wrong information and ended up driving to another location to get my problem resolved. Employee are not knowledgeable, go to a different Verizon store.

So unfortunately we will be finding a new Verizon store to help us with our needs. I’ve always come here since living in Costa Mesa and didn’t really have a bad thing to say, until now. I purchased a new IPhone and ipad and even changed my plan to the Edge. I was helped by a gentleman named Larry and really walked out of the store happy. I thought I got a great deal and Larry even told me he was able to give my 10 extra GB a month because of the plan changed and different things I purchased. Well after many many phone calls to Verizon and wasted at least two hours on the phone, I decided to just go into the store. Per the manager, Larry should not have offered me the promotion because I didn’t qualify. I understand that, my issue is being told one thing and not having it be delivered. All that the manager could offer me was an apology. I suggest if you go to this store, get everything in writing because the offers are not followed through. So I won’t be returning here anymore. I will say that while everyone is very pleasant, it’s not enough when you aren’t given what you are told.

In August I had service with them for a week. I returned the device within the 14 day return policy. I am still getting bills from them claiming that I still owe them the device & am getting sent to collections. The first few times I went there, I was calm & polite. Today I was furious that I am still getting billed. Not only did the staff & head manager give me attitude, they refused to give me any compensation for wasting my time, gas & energy. I have had to go to the store 5x with no sincere apologies or empathy on their end. Today they made me feel like it was my fault. I regret ever trying Verizon. Don’t ever go to this location! Rude managers & the staff obviously doesn’t know what they’re doing
P. s. T Mobile for life !

I went to the store today because my phone doesn’t work, Nicholas was very helpful he’s also very good customer service just want to say thank you so much for helping me.

Whole new different team! I haven’t been there for a couple of years due to really bad experiences in the past. Lots of new faces. 9÷26÷15 Darwin and his team did the best to help my wife and I. They showed lots of patience especially toward my wife lol. Being loyal costumers for about 15 years, this for fact was the best service we’ve ever experienced at Verizon!!! Thanks TEAM

The people at Verizon don’t care or listen to what you want! They are only interested in how they can meet their sales quota. They are pushy and rude and good customer service is not their goal. I will NEVER set foot into another Verizon store EVER again. The employees are HORRIBLE!!!

This is the worst Verizon store I’ve ever been to. I’ve been a Verizon customer for 8 years and this is the only store I’ve had problems with. The staff is rude and gives false information about there different plans in order to up sale you. The manager is rude and unprofessional. I had an issue with my plan and he just blew me off. I would steer clear of this store. Any other Verizon store in the area is fine. Just don’t take your business here!

Joe was amazing.
I came in with a broken S3. Totally destroyed. It was another year before I could upgrade and I thought I was screwed.
Joe worked some magic, added a new line and got me a new phone — a Galaxy S6. It works amazing and my bill barely increased per month (like 4 bucks).
Joe was patient and extremely helpful throughout the whole hour and a half process.
I wish every customer service experience was like the one he provided. Sincerely joe, you made a horrible day bearable.

When I got my new phone I went to this location as it was close to work and I could get there on my lunch hour (and get lunch and do my banking in the same center). The service was great. I had an older phone so my few photos couldn’t be transferred, but all my contacts made it to the new phone. I also I bought a screen protector, phone cover and a car charger. I would visit here again if I needed something.

Larry. Absolutely fantastic human being and made upgrading my phone a pleasure. A true gentleman who understands that listening to the customer’s wants and needs equates to a sale almost every time. He listened to me; and got the sale. The guy is truly fantastic. Not pushy, not cocky, not arrogant. An absolute perfect blend of personality and humility. It isn’t until we are hungry enough to change personally that we will see the changes politically and socially. Perhaps then, a revolution can be born. I wish you all the best Larry.

Some of THE WORST customer service we have ever experienced anywhere!
As I read some other reviews I actually laughed out loud. I was going to say the same thing! It felt exactly like being in a car dealership! The guy talked in circles, used «corporate speak» words, phrases, and details that made no sense at best and contradicted himself at worst.
When asked to please clarify and explain it in terms a kindergartener could understand, he was unable/​unwilling to do so. All we wanted to know was the cost of upgrading to 2 iPhones 6+ compared to what we pay now.

Larry is the man!!! Although he proclaims that it’s not «Larry’s Wireless» he gave us spectacular customer service… taking the time to make sure every question we had was answered, to make sure that the phone was in working order, connected to both the Internet and wirelessm. He updated all of the software and generally make sure we were very satisfied prior to us leaving the building.
In addition he told me that the shirt I had on was so cool that I was a «Baller».
How can I go to any other Verizon wireless ever again?

Just dropped in for my new iPhone 6, and Charlie was an amazing help. He helped me get the best new plan and phone at a great deal. The whole staff was very nice, and just another reminder of why I stay with Verizon after all these years!
Thanks again!
Natalie

The reps I’ve dealt with here are nice folks but they’ve been clueless most of the times I’ve been there. Most recently, I made a change to my account and verbally confirmed with the rep what the changes were, only to find out on the next bill they added a line without my agreeing to it and charged an activation fee after saying they wouldn’t. Spent almost an hour clearing up their mess on *611.

I’m checking in and I’m waiting there for like about 20 minutes, (which isn’t a long time from these reviews) but there was no one in the store it was like about 7 o’clock at night when a girl who is laying on the floor playing with some guys dog the whole time I’m waiting finally looks at me and says, oh do you need help? I said well I’m just waiting here? so she says I can help you. she then tells another guy who’s working there about someone at the counter, and she yells across the store that «he was cussing at me so you can help him if you want he was using all sorts of profanity and yelling at me»…I mean across the store she was saying this reeeeeal professional there chica.
she proceeded to start talking to girl at the front desk who just walked in, some friend of hers to talk about some personal things etc and then she asks me five minutes later… I can help you now.
I mean what the freaking hell is that?
I’m not making this up. people like that shouldn’t have a job they should absolutely be unemployed, so they can think about how better to treat paying customers, I mean… their job is 100% customer service. And sure, this one’s head isn’t screwed on too tight that much was clear, but knowledge about phones is borderline monkeys job so it will attract what’s left from the employment force.
However, I’m also sure there’s someone out there who wants to do a good job — who isn’t a brainless tit.

This location really stinks with customer service. I went in there to pay my bill which was a mistake, and the machine would not take $ 20 bill and a $ 1, they were as perfect as can be, so I asked the girl in the counter to switch the bills for me and she said to wait so I waited like a long time… First of she could have asked one of the other employees to get the change for me. So I just left with $ 21 shortage on my bill.
Thanks a lot Verizon Employees (sarcasm)
–Kay Von Kakes

Just left Dave at Verizon. OUTSTANDING!!! Dave helped me at my speed. Completely considerate and respectful. A total pleasure. Thanks Dave.
Joel.