Sprint Store

Not a good crew working here. They just stand there like idiots. Had a screen protector installed by Jeff. He assured me that he can do it without any bubbles. Sure enough there were bubbles on the corner of the screen. He says that its normal and would go away in a couple of hours. If not come back tomorrow and he will replace it.
Sure enough, the bubbles were there and getting worse. I mean i can say screw it forget about it. Its just a screen protector. But whatever, i paid 35 dollars for it and want it done right.
Came back the next day and explained my problem. The Sprint crew says Jeff isnt working there today and cant do anything about it. I told them i wasnt happy with the product and would like to return it. Nope, he aint there and theres nothing they can do. Well shit that sucks. Same response same blank stares. Idiots. At least help the customer, replace the screen or do something. All i got was «we cant help you response»
I mean, i couldve gone back the next day, but i live 400 miles away and were leaving that day. Whatever, service there sucks. All the other Sprint stores were way more helpful

I went to get an upgrade at this location. Kellie was the person that helped me out she had so much knowledge and was extremely helpful. I don’t live in Costa Mesa but I would make the drive since her customer service is so great! Nathan also helped me out and really made the experience easy. These two rock!

We switched over from Verizon to sprint and got great service. An helped me and was very knowledgable about the service plan.

I have never been treated with so much disrespect by an associate than what I experienced here. The amount of lack of customer service offered is absolutely ridiculous.
I came in one day on 2÷17÷16 because my phone was no longer working, I came in with the hopes of paying off my phone and being able to upgrade. The gentlemen who assisted me sent me away and told me to call customer service. So, I took the liberty of my time to call customer service where I was assisted by a very sweet lady who was more than happy to help. She helped me pay my phone off as well as added me as an authorized purchaser and allowed my phone to be available for upgrades.
Later on in the day, I came back to this location to speak to the same gentlemen. Very rudely he told me there was nothing he could do for me. He told me he couldn’t upgrade my phone and that I wasn’t authorized to upgrade a phone. I explained to him that I had already done what he asked me to do and he persisted saying he couldn’t help me. He clearly saw that I was upset. I explained to him that I handle my father’s account and that in order to add myself to his account I had to log in and do it on my own since my father can’t read English. He very RUDELY told me that «if you add yourself and you come back into the store, I will not help you.» I couldn’t believe THE NERVE! I can’t believe he expected me to COME BACK FOR A THIRD TIME!
I have never been treated with so much DISRESPECT! It took me roughly 8 hours to get my new phone and that’s because a sweet gentlemen at another location was more than willing to help.
I will NEVER be coming back here again. I didn’t catch his name but he was a Hispanic male with curly hair and glasses. AWFUL AWFUL CUSTOMER SERVICE!

This is the time I can say I’m baffled. There isn’t any phone # for Sprint tech support. When you call this location Victor tells you they only SELL phones. Looks like one must GO to 1 of only a couple of locations that MAY be able to help get my voicemail and connectivity to work. I’m ready to SWITCH OUT OF SPRINT! & now they’re part of Radio Shack ha! Remember that company hasn’t worked in decades! I had to choose a star rating to post this. Too bad you don’t have an option for 0.

I don’t really know a lot about the latest phones and what they can do. I just know I want an awesome phone. Jeff Kingston helped me out and told me everything about every awesome phone in the store. I love that I wasn’t just pushed toward the most expensive phone. He knew the strengths of different phones that could cater to my own mobile device needs. I am glad Sprint knows their stuff. Definitely helpful and pleasant.

Horrible customer service. I was lied to about a phone upgrade just so they could sell a new iPhone. Watch out for the sales people, they will say anything to get your money!

I have been to this location multiple times after switching from Verizon to Sprint.
As far as getting a new phone this place isn’t bad. You go in, buy the phone and get out. Line’s can be a bit long depending on what time it is and they are sometimes understaffed for those rushes, a line of 4+ people with 2 staff members working.
As far as phone problems, they will refer you to their nearest repair store location. They are good on their word as far as warranties, but they will make you jump through all of the hoops just to receive a replacement phone.

This place is a joke! They leased an IPAD under my name, without my consent or signature! To top it off, they even sent me an electronic email with my signature and consent for the lease! Now they won’t even let me get out of the lease because I didn’t find out about it until after 14 days had past! This place hires people that don’t check ID and they will lease/​sell anything just to make a sale! The manger wouldn’t return my phone call for 2 days and when I finally got ahold of him, they said it was my problem since the person knew my account password! But don’t they have to verify the IPAD being leased under my account is going to me? NO! THEY DONT CARE! Now I have a 220 $ bill and have to pay for this lease for 24 months!
Worst customer service ever. Employees lacking intellect. Greedy, money sucking company.
I will be filing a formal complaint with the BBB and sending a complaint to Sprint regarding the absolute lack of honesty and ethics!
Thanks for nothing!

I would give zero stars if I could. Came here again. Joy was rude and sent me to Irvine when there is a repair center literally up the street. Just don’t go here trust me go to the one on Newport Blvd and see Chris you’ll be so happy you did!

Horrible customer service!!! no one greeted me, not even «Hello, be right with you». Shame on Sprint for not training their employees. An Nguyen assisted me with attitude. No help at all. This the last time I will enter that store. I cannot wait until my contract is up. Avoid Sprint and their horrible employees.

Went to this store for a insurance replacement on a lost phone so i thought turns out an employee desided to forge my name on a contract YES FORGE MY SIGNATURE ON A CONTRACT
Ihave spoken to the store manager Yaminet.
I have called sprint corporate office.
The signature is not even close to my signature.
I showed my licence and the contract to Yaminet.
Her logic was that the employee had no motive?
Avoid this place

I went to this sprint store to order a new phone and the store manager Tony, was awesome. He assisted me for almost 2 hours through the whole process and sent in my claim as well. During that time I was able to chat with other employees that were so nice and friendly as well. I would highly recommend this store to all!

This is the worst Sprint store in the area. The manager her is a biatch. My iPhone was not working and she was unwilling to help me upgrade. I was eligible for an upgrade but she told me I had to do it online to get the discount… idiot! We have been sprint customers for over 10 years. Take your business to best buy, their people are a lot more knowledgable.

The original team member that helped me was very nice, though when I wanted to make a return after PAYING WITH CASH they wouldn’t give me the cash they would only put it on my debit card. Which takes 3 days to return funds to account.
Do not go to the store with cash and expect to get change or return anything and get cash back.
Yea I want to wait 3 damn days to get my money back,
Right…that’s why I brought it to you today. To get my money in 3 days. Crap. Start your till with more money so you can accommodate your customers. Absolute. Crap.

My girlfriend ordered a phone from the Sprint online store, and «in store pickup» seemed like a great option to quickly get the phone the next day. With a half hour lunch break, she ran over to pick up her phone, easy right? I know their «sales first» agenda, so I told her «be sure to tell them you don’t want to buy anything, in and out, get your phone.»
She got home tonight, and I asked her about her trip. She loves her new phone, but was late for work… Twenty minutes+ of them reviewing her plan and trying to sell her on useless things, they finally got her phone for her. We already bought her a case, which by the way is ¼ the price on Amazon. They still tried to sell her a case, accessories, a tablet even, and she had to repeatedly tell them «NO». It took almost a full hour to get her phone, it should have taken 5 minutes.
Go to the Sprint Store off 19^th & Harbor, much better service there, but remember this is Sprint, about as useful as Time Warner and Comcast.

Walked in a couple minutes after they have opened and requested to do the buy back program to purchase a new phone. Straight out said we can not use the buy back credit for a new phone only accessories.
Now that information is false and a lie. Left and went to another sprint store that said this sprint store was incorrect and that you can use all your credit on a new phone.
I guess they were just too lazy in the morning to get a sale.

Went here today to pick up my new upgrade!
I found this store on
and judging by the numerous good reviews, I decided to take my business here. I went on my lunch break after scheduling an appointment. Sean K. helped me and he provided stellar service! I couldn’t be more pleased especially since he went out of his way to print out a copy of direction to a local business I needed to go to after my sprint visit.
I picked up a 32g 5s and he also provided some options for different plans.
I’d come back here again, for sure. The store is located between Daphne’s and Wingnuts.

Been a customer for a while now and have to many stores. This one by far gives the best customer service. Gio and Frankie were so patient and helpful.
They provided us with the numbers for all our different options. Didn’t pressure us or try to upsale in that obnoxious way sales people can. Will definitely only be using this store from now on.

Sprint, Cingular, AT&T, T-​Mobile, and back to Sprint again. Sorry Verizon, no love for you.
Never thought I’d be back again but sometimes, you get surprises thrown at you and boom, you’re bouncing around and changing carriers. *sigh* Don’t ask.
Luckily, it wasn’t much of a headache here and it was smooth sailing all the way unlike a previous experience at T-​Mobile and some minor hiccups at AT&T. Sprint, I hope you’re the one. My heart still beats for T-​Mobile but I’ll give that up for now.
If possible, make an appointment with Jose. Don’t bother with anyone else. He knows his stuff, your experience will be awesome, and you’ll be a happy camper. I like that he was able to address my issues and concerns with ease and he knew all the ins and outs of Apple, Android, and whatever fancies you. I will always be the iPhone consumer but from carrier to carrier, I do have my questions.
Overall, A+, 5 stars, the whole shebang. Maybe all you 1 stars were seeing the wrong rep, weren’t patient enough, who knows.