Saddleback Smog & Repair

It’s hard to find a mechanic you like and trust because I don’t really know a lot about cars so you have to trust them as to what you need to do to make your car run well. Adam is up front and tells you how it is and even what might not be necessary until later. I know him as a friend over the years and highly recommend his services. I’ve been going to Adam for eight or so years now since I had my old car and have never been disappointed.

Great customer service is found here at Saddleback Smog and Repair. I called and spoke to a guy who had quality phone skills. He gave me a quote over the phone and I headed right over. By the time I sat down and got comfortable for the wait, it was time to get up, pay and leave. The same guy I spoke to on the phone treated me in person with a positive and welcoming attitude and provided clear responses to my questions. I’m definitely returning for future service!

Really great service, just absolutely amazing. Didn’t pass smog and needed somewhere to get my car repaired. They told me exactly what was wrong, didn’t try to sell me a bunch of stuff I didn’t need, and were done pretty quickly. Really nice guys, I’m so happy that I came here to get my car fixed, they had my back and didn’t make me feel pressured into doing anything to my car that I didn’t need.

Best auto shop I’ve ever been too! They are honest, respectful, knowledgable and all around great people. They also can handle any auto problem from an oil change to an full engine rebuild. Highly recommend 5 + stars *****

These guys are amazing. I work nearby and have run into car problems TWICE while out here. Both times these fellas were able to help me right away at a very low cost. They got me in and out on my lunch break. So lucky to have found them!

Today I took my car in for an oil change and Adam was very kind, knowledgeable and helpful. When it came time for me to pay for the oil change I realized I forgot my card at home (oops!) so of course I was embarrassed. I quickly called my roommate to bring it to me, but Adam reassured me that it was ok and that I could pay it when I came in for my next appoint early next week. However, I did call as soon as I got my card and paid over the phone.
I have never experienced such service when it comes to getting work done on my car. I am very pleased with the service I received at Saddleback Smog & Repair!

Great guys. Helped us out when we were in a jam traveling with a rental car. Free of charge! 100% recommend this company.

My wife has lived in OC for 30 years and would never take her car anywhere else. She loves Mac and his honesty. I moved to OC 12 years ago when we got married, and needed some work, she told me about him, and now I would never go anywhere else.
You will not find a mechanic/​owner more honest than Mac. His prices are more than fair, he’s personable and fun, and is always honest about what can wait for 6 months. As long as he owns the place, we will never go anywhere else.

Dealer quoted me $ 2,300 for repairs for my Acura TSX. A joke. These guys fixed the real problems for $ 1,350 in one day, no haggling or hassle. Highly recommend.

Would definitely recommend Saddleback Automotive! After taking my 2006 Jeep Grand Cherokee there with unknown electrical problems, Mac gave me his honest, straightforward opinion and was extremely patient and kind as I was deciding whether or not to sell it or keep it! I’ve had mechanics in the past find problems with the car just to charge for the most expensive parts and labor. I believe that Mac is an honest guy looking out for your best interest! 5 Stars for sure!

The owner, Mac, is a good dude. Personable, easy to speak with, and straightforward.
Everyone’s greatest fear with mechanics is getting taken advantage of.
I feel very confident in Saddleback that they have scruples.
Will definitely use them for all my repairs.

I loved this place when Andrew was the owner. I didn’t appreciate that Mac was never up front about the change in ownership, but I still came back with all of my automotive needs. Adam was always great. But I came in for a simple oil change but experienced an oil leak soon after. Mac told me that there was nothing wrong with my car when I complained that oil was leaking. I came back when it continued leaking, and Adam inspected it and discovered an error and repaired the problem. Voila! No more oil leak.

I’ve taken both of my cars here since I was a teenager — Mac is amazing! My 2004 Beetle always had problems, and Mac could fix it every time! He would even drive me to the nearest Enterprise and help me get a rental car. Seriously the nicest man, and everyone there is very welcoming and will chat with you if they’re not busy. Only thing — I would definitely call in advance for anything, the wait can get a little long sometimes. Luckily I haven’t had any problems with my new car, but I always take it here for an oil change and a little ‘check up’ :)

Don’t try to get an oil change here on a Thursday morning. The wait is 3 hours and the dude at the counter is an a-​hole. We’ve tried multiple times and the wait has never been less than 2 hours. I try to support local businesses and would have waited if the guy had the decency to be courteous about it. Won’t be coming back.

My fiancé and I have been going to Mac for a few years. He replaced the engine on our car, and ever since we’ve been going to him for all our car issues. Rick and Mac are very friendly and professional. Thanks Mac for all you do!

I have been taking my 2011 Ford Edge Sport Edition to Saddleback for years now. Their service is top notch and their friendliness is what I would consider above average for a car maintenance shop. I have had great communication with everyone I meet there and feel I can trust them to keep my car in tip top shape. I just went in this morning for a routine oil change and was back in my car in less than 30 minutes.

Been taking my Audi A4 here for years and Mac always takes care of me. Had the breaks redone and something else broke on my drive home. Took it back to him and he was able to fix it and get me on my way asap. Great service and will keep coming back.
Only suggestion is to have a voicemail at the office.
Thanks
Mac

Though I live in LA now and have a new Mechanic/​Smog shop, I HIGHLY recommend Mac and his mechanics for superior service and customer care! I’ve already sent them business but will only re-​emphasize that this is THE place to take your vehicle, foreign or domestic, in the OC!!! I am forever grateful and indebted to Mac and his mechanics for keeping me safe and my car on the road without worry for almost 5 years!!! No words to describe how far beyond superior customer service he/​they went for me even when $ was tight… and they’re good looking guys too! WIN WIN!

I wish I can give them less than 1 star. He is a Thief. I asked him to change the transmission fluid on my vw gti and he said its goona cost only 120 dollars, which is half the price some where else. I was watching him and he was acting like he changing the fluid. When I went inside to see what he is doing he was just holding a close bottle of engine oil, lol, he said yes I just finished the transmission fluid change and u have to pay me the $ 120, I called the police for him then he said no I didn’t change it coz in this car we not supposed to change the transmission fluid «lol, I am sure he will read this now or later and he is goona remember me very good, coz if I live in Newport Beach that doesn’t mean I don’t know any thing about mechanic.

These guys are the BEST. In an ELITE class of automotive repair. I have taken my 12 year old car to them on a few occassions and each time they have nailed the issue and diagnosis. Mac is great guy. Very trustworthy. High integrity. Prices are very fair. I had what appeared to be a dropped transmission when I pulled my car into reverse before coming to a complete stop. I had to get it towed and was convinced it was going to cost me several $ 1000’s. Mac and Rick (one of his mechanics) agreed at first glance. To my complete surprise Mac called me the next AM and said, «I’m very confident it’s not as bad as 1^st suspected. We need to get a new Torque Converter and Input Shaft. If I’m wrong, I won’t charge you.»… Seriously, who says that??? Literally, by the end of that 2^nd day (30 hours later) I was returning my rental car and driving my 12 year old car home… Out the door I paid less than $ 575 (tax included). With that said, I’m not kidding when I say it is running better than it has in a couple of years… Special thanks to Sal as well who did a lot of the actual work…
These guys are BEST IN CLASS.