PetSmart

I haven’t been shopping here for long, but I did find that the prices for our cats food seems to be more reasonable then the grocery store (reason for the 2^nd star). Now, unfortunately, I do not think I will go back. I went yesterday 6−8−16, and I guess the Greenpeace feels that my indoor cat is effecting the whales and dolphins, considering they TRIED blocking me from leaving the parking lot. Shame on you PetSmart for allowing protesters effect your customers shopping experience. Apparently the manager was told not to stop the protestors from harassing paying customers, what corporation allows this behavior?

This is a good store however finding someone to ask questions is always a challenge and a long wait. Their prices are also really high. Found the same stuff online for cheaper. They are friendly takes a while to get help.

I came in because this location was fairly close to my school. The location itself is in a very random place, and the outside looks dead and almost abandoned. Let’s just say that I’m used to the Pet smart in more crowded areas.
When I walked in, the place was dead, so it was nice to shop freely, and not have to wait in line. The associates are very friendly and helpful.
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Overall, I liked this location. Probably won’t come back unless I’m in the area for school!

This PetSmart is always so clean! I my Pomeranian LOVES their toy isles and my kitty is a huge fan of the Sheba wet food. They have a grooming department here and a Banfield pet hospital. I give Banfield a 3.5 star rating, because of their staff. The same people will call you five times to reconfirm an appointment even though you’ve requested no calls and only email. And they kept my cat 6 hours just for a few check up shots? If you do go their though, definitely enroll in a pet wellness plan to save you lots of money since they overcharge everything if you aren’t a wellness member.

Normally I don’t take my dog to be groomed, I prefer to do it at home. However, since it had been a while and my dog was already tufting it seemed better to clog someone else’s drain. Took my German Shepherd here for a bath, brush, ear cleaning, and toe nail trimming. Haven’t been here before, so my dog was rather nervous and so was I. They were super patient with her (and me) and very sweet. They were able to get her to go back without any problems. When I came to pick her up she was in a very good mood and looked a LOT better (she had just started to blow her under coat). They gave me a detailed run down about how she was and let me know about some problem spots to pay more attention to when I brush her at home. Overall they were very helpful and we will be going back.

Review is for their grooming services:
My dog has been going to Mallory for several years now and we love her! We have a big baby labradoodle that doesn’t care for the groomer. Mallory is excellent with him, kneeling down to pet him and sometimes even carrying him to the back.
The hair cut is good, price is reasonable, appointments are easy to make, and most of all I feel comfortable leaving him in Mallorys care.

Worst service… they close at 9 I came in at 7, my dog just had surgery, I have her in my hand. I needed a little help finding things, they saw me having problem looking for an item and avoided helping me.

Great day to walk into this pet smart, all staff have great energy. Helpful, people pets everywhere, adoptions outside. Thank we appreciate the love.

WORST CUSTOMER SERVICE EVER. I am a very loyal patron of PetSmart. Both my dogs have Wellness Plans through Banfield and attend the Doggie Day Camp 3x a week. I have never been to this location and after my experience will never be returning. Just rescued a 14 week old Maltese and was returning home with him and thought I’d stop to get help with feeding and harness suggestions as I have a chihuahua and beagle. I walked around the store for a good 20 minutes trying to get help and NO ONE would even talk to me and instead I got eye rolls and 2 of the workers were talking very rudely about me having a «purse dog». Here I just rescued this baby that was about to be put down and they were caught up on his size rather than helping me. I approached a lady with short blue/​purple hair and she completely turned and walked the other way. Then it turns out she was the one ringing up my purchase and she ignored me and talked to the woman in line behind me the entire time. Worst experience ever at a PetSmart and I’m very disappointed. Would rate 0 stars if I could.

Sharkie did a wonderful grooming job on my dog. I would definitely recommend!

My boyfriend and I signed our puppy up for training class 3 weeks ago. This is a 6 week class that costs $ 119. We lucked out as our puppy is the only one in the class. Woohoo private lessons! Shana is great with Bailey! In only 3 sessions our puppy is able to sit, walk alongside of us and is learning how to «drop» and «leave it.» This class is helpful for owners to teach their dogs structure. She does not believe in yelling at the dog nor getting physical as a result in disobedience. Positive feedback such as praise and treats is her method and it’s effective. Bailey LOVES Shana and is always happy to see her on Saturday. The trainer is good about providing food, harness, training pad advice as well. She’s been in the business for 8 years and it’s evident she knows what she’s doing. The class we signed up for is 1 hour every Saturday. Shana will work with you should a make up class be necessary. There is an exam given at the end of the 6 week session and a certificate of completion. I look forward to updating my review once Bailey passes her exam. This training program is highly recommended. We’ve seen results in our puppy in a short time span and are pleased.

I went into this Petsmart to just get food for my dog I ended up loving the staff. I was So skeptical about taking my dog here or any other chain to get her groomed, but after the love and care she received from SHARKIE I will always be a loyal customer! My dog is my baby and he is the best with her. He does such a good job at putting my worries at ease! I know my puppy is in good hands!

Stopped in last night to get a harness and leash for my puppy, was immediately helped by Nathan who even sized out the ideal fit of the harness in store (which took a few tries, my little guy seems to be in between sizes) the nice young blonde girl also fed my little guy a treat while my hands were full paying up at the register :) Excellent customer service, you guys are the best!

These 5 stars are for the grooming
Department. Lowest prices around. Great workers like Bri (pronounced Bree). This woman was great with my dog Davey and even better with the customers. I overheard her one the phone one time with a customer that was disappointed over the lack of immediate availability of a grooming appointment. She was so smooth and skilled. I hope Bri goes into politics. America needs more people
that are smart, hardworking, and good with people. The only reason Davey doesn’t go there anymore
Is that we moved.
The store itself has good selection, but is a little pricey.

This store has an incredible grooming department!!!
I have a miniature dachshund who used to freak out every time we took him to get a nail trim… fancy place, random spot, it did not matter. He’d either freak out… bark bite, or cry… or the people would get a little rough, or put him in a headlock, and I didn’t like that at all.
Since coming this store we have had zero issues! I hand them my dog… they do the deal… he’s mellow the whole time, and we’re done. I don’t know how they do it, but we’re super grateful, and would highly recommend you give them a shot!

Buttercup and I love this place. I’ve always had issues with taking my dog just anywhere to get groomed. She’s a yorkie so she has very sensitive skin. Miguel has been her groomer for a very long time now and he never dissapoints! He’s friendly, professional and I can tell he really cares about what Buttercup needs.
For anyone looking for a new groomer. ask for Miguel! He’s the best by far.

I love this Petsmart, my dog and I come here pretty often! I also have my dog groomed here by Sharkie. He is so good with my baby and also pretty damn sexy. My dog agrees. I will always come back for him.

I love coming here. The employees are always helpful and it’s so nice and clean all of the time. They seem to take good care of the animals they have in store as well

Great selections of items, hate the parking lot though. Theres always people texting and either driving 30 mph through the parkinglot or moving at a glacial pace. Either the way they dont see you.
The only time i had a bad experience here is when i asked for them to check the balance on a gift card i received as a gift from a friend… The girl at the register said she couldnt get the balance for me and told me i should ask the person that gave it to me.
I looked on the back of the card, it says to check balance hand to an employee at any location or go through the automated service. I went out to my car and went through the motions and got my balance.
Perhaps seasoned staff can train the new employees how to do basic tasks on a register lol i just wanted to spend my gift card amount on dog and get out and go home.

This is almost a year too late of a review
My Maltese poodle dog broke his back, as a result he has no use of his back legs. I’ve taking him here about 5 – 6 times for grooming. They did a great job. The last time I had him groomed they hand him over to me with an apology they told me they no longer can service him because it’s a lot of work-​it takes two groomers to groom him! Hello… I paid extra for it.
Are they in the business to help pets or for the money??! This action showed me that they do not care much for your pets… I’ve moved on and found Groomers that do better job and for less. Best of all with no complains.
So…if you love your pets and they are handicap and need more TLC Petsmart is not for them. I love my dog too much to settle for less.
Sorry Petsmart… No more business for you