O’Reilly Auto Parts

Joe at the Costa Mesa store came though and got me a part that was «obsoltete» every where else I tried. O’Reilly has redeemed themselves!

The shop was open on a holiday, to sell me a battery after mine purchased from the auto-​manufacturer died after 2 years. The associate, Cassidy, even installed it for me, as I’m lacking in car skills. Thanks O’Reilly, always recommend

I’ve been shopping at this store for 30 years; over this time, it’s gone through several name changes.
I’m a «car guy» who’s been doing everything on cars since 1955. What I like is that this staff knows cars, and their references for parts & services is far larger that the size of the store. When I need something, they either have it or can get it quickly, and that’s saying a lot in the car world today. Besides it’s a friendly comfortable store to just spend time «looking around.»

The staff at the Costa Mesa store on Baker and Fairview were very helpful through the difficulty in installing my new battery. One of the girls made a mistake during installation and caused a fuse to blow. But the mistake was most likely due to us talking her ear off while she was working. I should know better, as a dog groomer, I must have no distractions when working with each pet, giving them full attention. So 3 of the guys came out to help even in the midst of a sudden rainstorm during 100 degree SoCal weather. They fixed the fuse while getting soaked in their uniforms and got the battery installed properly. They were concerned of my satisfaction. Great customer service.

If I could do zero stars I would. Just had one of the most horrible experiences at o’reilly auto parts. Usually the staff are very friendly, but this evening I had to deal with a rude and incompetent lady. I guess my first mistake was to go near closing time and the second was that I actually wanted to return something. She made me feel like I did something wrong by wanting to get my money back for extra paint that I had purchased to paint my wheels. It is difficult to estimate how much you’ll need so I just bought all the black paint from a couple o’reilly stores. Anyway she told me that they had to open all the caps to prove that they weren’t used. I saw that she was struggling to open them so I offered to help. One that I forced open caused the paint to spray a little and she said that one was used and would have to be discounted. I said that wasn’t fair and she said that she was just talking to her co-​worker and would give me the full refund. She went over every item claiming that I hadn’t bought it at their store and I said that I went to two o’reilly stores. I didn’t think it would make a difference. She then said that one of the clear coats wasn’t on the invoice so she wouldn’t take it back. I said that they person who wrong me up must have rang up two of the same part number even though they were different, one gloss and one semi gloss. I said it wasn’t my fault and she finally relented and said she would take it back. Then after all that she said she couldn’t take anything back because she was having problems with her computer. What a liar. So I left and now will have to go to the other store as the one on baker I will never return to, and after I get back whatever money I can from the one on superior I think I will be giving my business to pep boys from now on. I don’t have to deal with this kind of attitude.

This guy had a little dog running around in the store and I accidentally stepped on it because I am blind in one eye and the owner started yelling and screaming at me calling me an idiot and the the salesman behind the counter did nothing but laugh because they did not know that I knew Spanish I was so embarrassed I will never return to O’Reillys

Visiting around 5:50pm 6÷9÷15 staffs are extraordinary service here wonderful service and good moment which one is where

I needed new wiper blades for both the cars and a new turn light bulb. Mazen and Sam were great. The found what I needed. They also installed the new light bulb and the blades on both cars. How refreshing to see customer service again in a friendly and professional manner! Need parts or help? This is the store to go to with your automotive questions!

Sarah and Fabian went above and beyond to help me with my broken driver side mirror… Even helped in removing the shattered glass! This meant the world to me after having experienced someone side swipe me. Thank you! You are my new auto parts store.

The staff knows their stuff. Numerous times they’ve helped me out with do-​it-​yourself projects. And they even have a set of loaner tools!

So many little car issues lately. *sigh*
The silver bullet is approaching its prime years. What to do?
These guys are great. My headlights were out. Boom. Driving the grapevine, in the dead of night, and suddenly I don’t have lights. Scary. Had to high beam everyone the whole way. Sorry folks.
Due to holiday stuff, everyone was closed. Another bummer. Can’t be driving without lights. C’mon people. Don’t wanna get pulled over either. Ugh.
Luckily, I didn’t need to go anywhere anytime fast and as soon as I could, this place was nearby. I called ahead and they looked up my car and had the Sylvanias I wanted waiting up front, ready to go, and ready for install. Thanks guys!
From start to finish, the whole process took like 15 minutes and it was super helpful that they were able to do the install right in the parking lot instead of me having to ask someone else or figure it out in my own. Awesome sauce.

Great selection here and the customer service is excellent! I came in to purchase headlight bulbs because mine went out and when I told the girl helping me that I was going to replace them myself she asked if my car was in the parking lot and told me she would do it for me. Even though I had told her I was going to do it myself she offered assistance and was happy to help. She explained step by step what she was doing and gave me some very helpful tips. Her name was Jill so ask for her if you’re there, she’s great!

Opens earlier in the morning compared to other auto parts store in the Costa Mesa area. That’s s big plus if you need to do emergency repairs before going to work. Opens at 7;30 Monday to Saturday and 8:00 on Sunday.

This is my local auto parts store. There convienently located near my house. So far in the last couple months I’ve been there about half a dozen times. I’ve never had to wait in line for more than a minute or two… the guys behind the counter are always courteaous and helpful. The last time I went, I was replacing the wheel bearings and the guy behind the counter was extreemely knowledgable and actually gave me a couple of good pointers.
Good selection, good employees and close to my house. Good stuff.

These guys are terrific! Walking into an auto parts store is like being a deer in headlights for me. I was on a mission to find the right product to rub out an area on my car that looked like someone had brushed against my car or maybe a grocery cart that had marked it. They showed me the best product, which I bought and happy I did. It worked perfectly and there are no tell tale signs of anything. Super pleased. Very accommodating and friendly helpful service. Not a super large store but worth a visit. Thanks guys!