MegaPath

The sales call was intolerable. I don’t think anyone I was trying to give money for a service has ever been that rude to me. Can’t imagine how bad actually having service from them would be.

I wish you were able to give negative stars on here. I came to work on Monday and noticed that I have no internet and no phones … I checked my check to see that every check I sent was cashed since I first signed up with them and it was … I then called and was told I have a balance of $ 562 and that my service was disconnected. I told them I never had a disconnection notice phone call, letter or anything of that sort and all my checks for payment cleared. I was forced to pay $ 562 to restore my service because I have 6 employees without and phone system and no internet. They said this would take up to 4 hours and I lost my mind at that point. I waited 4 hours and nothing happened after I was told that they cannot locate their own modem and there was no signal … To which I am in day 2 of no internet and phones because now there dispatch system that sounds out technicians is down and I am fucked

Thieves and time-​wasters. With them 5 yrs. Avoid. Over bill and give you the run around again and again.

Is there a way to give less than 1 star?
I asked for a simple change to my account. 2 weeks and multiple trouble tickets later I learn that:
1– after a recent merger the entire support group for that system went away.
2– new group was not trained or given admin accounts
3– it is now known that only 1 person IN THE ENTIRE COMPANY has privileges to make the needed changes
4– I am STILL WAITING
Don’t even get me started on tier 1 support in India
Shame on MEGAPATH, COVAD, or GLOBAL CAPACITY or whatever you call yourself this week

We use Megapath for our business. The speed is not at all predictable, and very often drops to a stand still. Connectivity in my line of work is imperative, and impacts care of patients. As I write this, our speed is so slow I may not be able to submit this review.
Our problems are widespread, and frequent. Their customer service is abysmal, and when asked them for increased speed they took 2 months to get back to us, despite repeated attempts to get some response. Still no change.
It is also deeply disturbing to pay $ 900 a month for 10 Mbps, when I get 300 Mbps at home for $ 60 a month and it is more reliable. The idea that a business should pay this kind of money for slower than residential speeds is so obscene I have to shut up now for risk of saying something very inappropriate here.
Avoid this company like the plague! Your nerves and stress levels will thank you.

0 Star for this company. A simple request to downsize from 46 email addresses to 5 email to save money for the company. They bounce me between their departments since my request in February 2015 until now, they charge us additional 15 email boxes x $ 2 per box while the basic package is more than enough for our use. They refuse to remove the 15 additional boxes, they said we had been with them for so many years and this is the way it is since the beginning. In the past we maybe need these additional email addresses, but now we have 33 available to spare and they still charge us 15 additional more. Terrible customer support. They also charged us $ 110.00 for a DSL line for a shut down company, the location that they charged us was closed 3 years ago. We emailed and sent letter to cancel but they did not cancel and continue to charge us the last 3 years with automatic payment. This is an oversight on our side, I am new and found out about this, requested a reimbursement for almost $ 4,000.00 that they charged us with clearly no service provided. They also refused to refund. If anybody has a good email hosting company that you can recommend, please email me. Thanks,

Their service is horrible in every way — from installation, to service, to billing, to support.
When I contacted MegaPath initially, they said everything I wanted to hear to get me to sign the contract. However I quickly found out that most of the promises the sales person made were untrue — the inside wiring, for example, which he claimed were part of the installation. It turns out that it wasn’t, I had to cover that cost myself.
The customer service rep that’s assigned to my account is useless, and I find that I get quicker service (and more accurate answers) by calling the 1 – 800 number.
The Ethernet service they have is totally unstable, with speeds that bounce around and average less than 3mbps. On some days I’ll lose service altogether several times an hour.
Since MegaPath is nothing more than a middle-​man, re-​selling other providers’ service, they point the finger at the provider — in my case Verizon. And when the Verizon tech comes to test my lines, they point the finger back at the MegaPath (Global Capacity) equipment at their switching station. The communication between MegaPath & Verizon is non-​existent, so I’m the one that has to relay the information between the two parties.
As for billing, they tried to double-​bill me each month for my one Ethernet line! When I alerted them that I was being overcharged, they said that they corrected my account, but then started sending me notices of Failure To Pay, with threats that my internet service would be suspended unless I paid my (incorrect) invoice.
Does anyone know how to get out of a service contract with a business that’s run like this?!?

could not get megapath to disconnect when I was unable to get the service I needed. They kept billing me although I requested a disconnect. THEN they were purchased by Global Capacity who is even LESS responsive. They keep billing me even though I disconnected in January! I have so many e-​mails back and forth with a promise of «getting back to me» and then no one ever does. I just keep getting outrageous bills.

Do not use these guys their service is horrible and empty promise. They tell you is free install but there is hidden charge. Also do not sign their E docs cause the put one thing some thing else. I sign up for ²⁰⁄₅ high speed internet and after they install it All I got was 15/1.4 and they say that what I paid for. They charged me $ 450+ for 1^st month and I never got to you it more than an hour. I specifically need 5 m up speed and all they say I can get was 1.4 and If I want 5 m I need to paid more money. I think the review here said it all

Megapath is a terrible company, do not do business with them.
Our company signed up for their service last year expecting a reliable VOIP phone system. Not only did they send us wrong equipment, once we received the correct equipment the service was awful. Dropped calls in the middle of a conversation, clients not being able to call in, our staff not being able to call out. Very, very unreliable service especially for a business. Our staff started making company phone calls on their cell phones because Megapath phones were so bad. Customer support was even worse. Only rarely did we get a call back from them when we had a question regarding our account. Their billing department would send us invoices for equipment we didn’t even have. But the worst part of this company is when we cancelled our service.
After 6 months of unreliable phone service and hundreds of documented complaints of service, the customer support representative named Amy Morrow told us on the phone that since our account had so many opened tickets for service, we qualified to cancel our service and she would waive the early termination fees for doing so. We decided to cancel our service since the phones were so unreliable and the fees would be waived. She said she would be sending us shipping labels to return the equipment from our two offices. This was in August. We asked for the shipping labels multiple times in August and September and they were finally sent in early October. At the end of October we received a bill for not only service through August and September (which we did clearly not have) but also for the early termination fees which we had been told would be waived. Furthermore the invoice included a charge for the phone equipment which Megapath said had never been returned even though we had a UPS tracking number shipment confirmation proving it had been received by Megapath.
In October we disputed the errors on our invoice. We did not receive a call back from anyone. In November we were sent another invoice including all of the false charges but now it included a late fee. We tried resolving the issue again. No response from Megapath. In December we tried again, this time calling and emailing managers in customer service and billing. Each tried to say that it was another departments issue but nobody would get back to us regarding our bill. We contacted them again in January… meanwhile late fees are accruing.
Finally in February we received a response and the response was this… «We spoke with Amy Morrow and she said she never authorized a waive of the early termination fees». So now they have an unethical, lying employee. They also said we still have the equipment that was returned and they are charging us for it. The one concession they did make was offer to discount the early termination fees but said it was because we couldn’t figure out how to use their equipment.
This company is unethical, terribly managed and offers unreliable service. Simply put, DO NOT DO BUSINESS WITH MEGAPATH.

I can confirm that, in my experience, the other statements on Unilocal that MegaPath is an unethical company are true. I would never do business with Megapath under any circumstances ever again.
We requested a site assessment to see if they could install at our location. Since it was supposed to be a site assessment only, we didn’t permit their installer to install anything at our location and they never provided service to us. However, they now claim that we owe them thousands of dollars for service that we never received and they won’t stop demanding money.
It’s almost comical, they keep sending us «cancellation notices» and then their «investigations» keep citing different days that they cut off the same service that they never provided us.
MEGAPATH IS A NIGHTMARE. RUN AWAY.

Worse company ever! I’m on hold right now — at 11:22 mark just because my online password is not working!
I call them MegaDEATH for good reason — AVOID!!!

Failed to provide reliable service to my company (latency and packet loss issues on T1) and debited $ 4000 3 weeks post-​termination, despite their customer service manager verbally agreeing at the time of cancellation and scheduling of disconnect to dismiss any early termination fees. (1 year minimum, we had to terminate by Month 2)
Flakey internet, more expensive than competition, terrible Tier 1 tech support, Rude billing and customer service employees and managers. Fraud. This company is toxic.
Followup: They never did credit back the $ 4000 citing contract, despite all the verbal agreements nobody upheld. How desperate does this company have to be??? I would have left the service active & useless for $ 4000 the complete year cost of early termination if i hadn’t been promised it would be refunded. It’s common sense, I was swindled & small claims court filing is the only way around it.

RUN FAR AWAY.
My company uses them and their service is unreliable — we regularly experience full outages AND account administration problems. Their customer service is literally the worst I have ever dealt with at any institution — including Time Warner, Comcast, Sallie Mae, the DMV and the IRS.
Most recent example:
I work at software development shop. My company pays for 10mbps downstream and upstream. On Monday, the internet started running reaaalllyy slowly; things were taking forever to load/​upload. This is not good when you’re constantly pushing updates to live software and applications.
We call MegaPath; they say ok, we’ll start a ticket and investigate. No call back.
Tuesday — call MegaPath. Customer services lies (per usual) and says they called my cell phone; I have no missed calls or voicemails from them. They ask me to check our power connection. I confirm that there is power running to our network (seriously, guys?) By now, we’ve looked at our router logs, which show our bandwidth as suddenly getting capped at ⁵⁄₅ starting on Saturday. I explain this, ask the tech «support» guy to check their system and see if something has changed & we’re getting provisioned differently. Guy insists that nope, that is definitely not the problem. Says we *must* have one device running somewhere that is eating up half of our bandwidth. o_​O
Much back & forth ensues — including me now receiving calls from their tech «support» department on my cell phone at LITERALLY 5am.
I have the ticket «escalated» and just start calling them multiple times a day to push the process forward.
Fast forward to Thursday afternoon — they FINALLY send out a technician because they’re insisting that there is something wrong onsite with our line.
What was the actual problem? Wait for it… WE WERE CAPPED AT ⁵⁄₅ IN THEIR SYSTEM. Like we suggested on Tuesday.
On the bright side, Lester the technician who showed up was competent, nice and interested in solving our problem — unlike every single person I talked to on the phone.
I cannot wait until our contract is up with them. i would sooner rely on carrier pigeons and tin cans on strings than deal with this company.

I work for a manufacturer of VoIP devices that are often integrated with Megapath. Among the many sales and technical support departments for hosted VoIP providers, Megapath stands out as providing efficient and reliable technical support!
Recently, one of our mutual clients was extremely frustrated he was unable to integrate one of our devices with Megapath. We spoke with Ryan in Tier 1 Technical Support who was able to quickly determine the root cause of our problem required higher level assistance. What I loved about our interaction with Ryan is that he maintained a positive, friendly attitude and located a Tier 2 Technical Support agent who could help us run traces on site. We were able to resolve the issue and make the customer very happy!
In the past, I’ve also worked with Miguel Torres in Sales. Like Ryan, he is also friendly, positive, and knowledgeable. He was able to set up a test extension and connect our group with a Megapath engineer to troubleshoot a problem for our mutual customer. This enabled us to promptly isolate the issue, provide a resolution, and exceed customer expectations.
I happened to suffer a loss in the family at that time and I will never forget Miguel’s kind words and compassion. He is true asset to Megapath.
Overall, working with Megapath has been a joy and I look forward to working more with them in the future!

UPDATE: I’m reducing their rating to 1 star. Since canceling my account almost six months ago, I have continued to receive an invoice from them every 1 to 4 weeks. The balance of the invoice is negative, so they think they owe me money but in fact neither of us owes the other anything. Even though they’re not trying to collect anything from me, it concerns me because it means their system is so messed up it’s entirely possible that they will, at some future date, begin to think that I do owe them money, which is absurd since I haven’t been their customer for six months.
Not only is this annoying, I just had to spend nearly 10 minutes on the phone with them, over two minutes of which was listening to their automated phone system try to sell me crap I don’t want or need. The upshot of the call being that they can’t even connect me to the correct people to get the issue resolved, so now they have to call me back some time tomorrow and waste even more of my time.
I don’t know if Megapath is the most incompetent company I’ve ever dealt with, but they certainly are up there.
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I’m giving Megapath two stars.
Pros:
1. Their service was reliable and consistent while I was with them. I started as a
customer waaaay back in 1997 and cancelled the service when I moved to LA in January 2014.
2. I had a technical support case a few years ago which shouldn’t have happened and took several days to resolve, but the person who ended up helping me did an excellent and thorough job at resolving the issue, even though it did take a while to figure out.
Cons:
1. Way over-​priced. I was paying $ 116 per month for 5Mbps download (768 Kbps download) with a static IP address. When I moved to LA, I switched to
and am getting essentially the same speed, slightly slower download because I’m further away from the central station but slightly faster upload. Also with a static IP address plus a VoIP line, which I don’t use, but it’s there if I wanted it. Total cost? $ 58/​month, so half the price.
2. When I canceled the service, the online cancellation would not work, forcing me to call in to cancel. That process went smoothly once I got through to someone. I even received a confirmation cancellation email, so I know it was registered somewhere in their system. However, three weeks later, I was charged on my credit card for another month of service. Furthermore, I didn’t receive an invoice saying they were going to charge me (as I always had in the past). So if I hadn’t checked my credit card, I wouldn’t have known. Once again, I had to call, wait several minutes to talk to someone, and get the charges reversed. I just did this, so am waiting to see that the reversal actually goes through.
3. In case you’re wondering, I can’t see a way to actually REMOVE my credit card from their system, which is not cool from a security perspective. If you’re not going to provide a way to remove a credit card, then it should certainly be done automatically when an account is cancelled.
Conclusion:
I would be unlikely to choose Megapath as my ISP if I had other choices. Which is exactly what I did as I am now with
, for about a month now, so far so good.

Our company recently signed up with Megapath. I called to set up service for the new location we are opening, and I have to say, it went extremely smooth! The customer service was good, and my rep, Nicholas, was very receptive and helpful to our needs and one of the reasons we chose Megapath over other services. So far, so good.

Do not use this company… Such a major disappointment — if I could post this on a billboard on every street corner in the country I would! If you are responsible for your company’s IT needs, I urge you to find another company. Thier customer service will deny you the benefit of being a customer. Using this company will put your company in jeopardy and will make you look bad in the long run.
Coupled with the added insult of cold calling you to solicit thier services without realizing that they just got off the phone with you regarding a MAJOR customer service issue (same person by the way). Believe everything that Mary L, Scott R, Janice C and Michael C. Dale B. is one lucky guy ’cause he is not in the majority.
There are other companies that have a better product offering and are happy to have and keep you as a happy customer.

I was so proud of myself a few years ago when I switched from AT&T to Megapath and brought my invoices down from $ 700 to $ 450 per month. Their installation seemed to go well a first, but a couple of months after installation our outgoing internet stopped working. I discovered the reason was that, even though they had installed all their equipment, I had still been hooked up to AT&T for sending. I know this doesn’t seem to make sense, but it was when AT&T finally got wise and shut us off that our sending stopped working. That was our first experience with getting Megapath to admit something was their problem.
Phone and internet companies control many of the strings to business success. So, how do they expect their customers to do well when all the onus of chasing down a problem is put on the customer, so that the customer cannot pay attention to business and instead has to sit on hold or running test after test (all the same tests over and over again) just so that Megapath can avoid responsibility. It only follows that either their customer will have to end service or go out of business because we can’t receive emails and phone calls. I do not know how it profits Megapath to treat customers this way, in the long run.
Things with the T1 line were fairly good for a couple of years (after they finally fixed the initial AT&T service mix-​up), except the service was slower than advertised.
Then, last year, the bill went up $ 200 a month. This was due to «new taxes,» so maybe I can’t blame them for this, but still it seems like they should have done something to compensate or compromise to insulate the shock. Sticking on a new tax we weren’t warned about and expecting us to just keep paying seems looney-​tunes.
When we fell behind in paying this year, they had an internal collector call us. When we received that call, we had just been in a bad car accident. We were dealing with police and insurance and getting all three of the injured to a doctor. The collector was so humane that he gave us two hours to call back and make a payment. I understand his job is to collect, and our problems are not his problems. However, what kind of a person does it take to give people in a physical crisis two hours instead of, say, 24? I hate them.
In the last month our service failed completely. This failure had nothing to do with the payment issue. We would call and every time they would try to make us run the same internal test. They obfuscated and delayed sending someone out with a new device, or to even move the problem up the ladder. In an entire month, we were on the phone (mobile phone) almost every day for over an hour. Finally they told us they had people in the field working side by side with AT&T (those guys again?) and, when they finally told us everything was working, it wasn’t. I hate them. I ended service with them and am not only going to refuse to pay my last two months of service, I am sending them an invoice for all the hours we spent on the phone listening to red herrings.

Megapath is the WORST company i have ever used– I will NEVER recommend this SHITTY company to anyone– I will do anything to help other customers NOT sign up for services.
I get ZERO customer services– No SUPPORT– and to top it off my bill is higher then what I was quoted.
I am in the process of switching to Charter! They cut my bill in half and have AMAZING customer service–
1 star is to much for this crappy company!!!