Macy’s

Messy and crowded. Clothes litter the floor around racks because nobody puts things away, sales people are overwhelmed especially in the shoe department

Anytime I need makeup, Ariel is my girl! I’ve been going to her for about 3 years now. She got me addicted to makeup but not in a bad way. She’s super honest and will tell you if you don’t need something or what will work for your skin types. She gives good tips on applying and techniques. She even calls me when something new comes in she thinks I will like. If you’re unsure about something, she will most likely send you home with some generous samples and always reminds me of pre sales so I get more free stuff! Whether it’s skin care, foundation, brow makeup, concealers, she knows her stuff! She’s even spoiled me and did my full face makeup a couple of times since I was testing things out anyway. I feel bad because when you walk in all the employees try to jump on you to go to them and I just push past them to see Ariel. If she’s off I go home and come back. She knows her stuff! She is usually at the benefit bar but she will dab into other makeup if she thinks it’s whats best! Love her!!!

Eva in juniors is awesome. Really nice and attentive.
Christina who seems to have seniority is very rude.
I love Macys. Too bad some employees have to ruin a perfectly good shopping experience.

My 18 yr old son recently purchased a suit. Mr. Tom Pham was our sales associate. He was very helpful and really took the time to measure and fit my son. He gave us great fashion advise that was appropriate for my sons age. If you are in the market for a new suit, be sure to find Tom in the Men’s Tailored Clothing Dept.

HATE this horrid nasty place that is filled by over priced cheap clothes and angry tired workers. It’s Nordstrom’s evil twin. Don’t go here if you can at all avoid it.

I had to purchase a suit, so we went to Macy’s on a Sunday near opening. I am NOT a an of shopping. If I didn’t have to try it on, I probably would have ordered online. Being south-​coast plaza, which is often chaotic, expectations were low.
However, the shopping trip was a breeze. Right away I was pleasantly surprised, when a salesperson cheerfully guided us to the men’s department. They had a suit sale going on, and the prices were reasonable. Jasmine, the saleswoman, helped us immediately. She was knowledgeable, explained the different cuts, and measured me for the right fit. I found the perfect suit quickly, tried it on, and was pleased. There was no pressure, and we were out of the store in about half an hour. The suit was zipped in a garment bag, and we were offered an additional discount and given a gift-​card that was valid for the following weekend, which my wife ended up using to purchase some of her favorite makeup.
I don’t know if I will have a similar experience in the future based on all these other reviews, but given the price, service, and convenience, I will definitely be back. My advice: go first thing in the morning when they open.

Returned a shirt I bought online without a tag but with my receipt. Sales lady was somewhat pushy about signing up for a Macy’s card even after we said we weren’t buying anything today. I like this Macy’s though — really big jewelry department.

Supper trashy place. Stuff thrown everywhere. I would recommend not to come here. There is no one around to ask for help and it’s a ghost town of employees.

The customer service here is great!
I came here on a week night looking for a shoulder purse. Macy’s usually always has a good selection of handbags and this location probably has the best that I have seen out of all the Orange County locations. They have a lot of designer bags — Calvin Klein, Coach, Dooney & Burke, Michael Kors, Ralph Lauren and many more. It was difficult NOT to find a purse that I liked after walking through. The handbag section of this Macy’s is large and is labeled ‘handbags’ which made it easy to spot when inside of the store.
As we entered the handbags we were immediately approached and asked if we needed help with anything. We were just looking at the time so we went our merry way browsing around. After a little while, I collected about 5 purses and was trying to decide. Their sale section is very big and all the designers have sale bags. So if you are looking for a discounted Michael Kors purse, you should come here — there was a very large selection of them all sorted by color.
Also, it is pre-​sale for the Friend’s and Family discount (25% off of everything) which made the deals even sweeter. Some purses were 20% off and then another 25% off. Love these deals. I get my calculator out real quick to see what I’m saving on each item I like!
I wanted to see a Coach purse and Amy came to help us. She was so sweet, helpful and informative! I tried on one purse and asked her opinion and she told me her honest thoughts. Since the bag was light she told me it wasn’t exactly a year round purse like I wanted and to go with a darker color. After trying on a couple purses I finally found the Marc Jacobs that I took home. Amy helped us through all my indecisiveness and trying on different purses in the mirrors which took over an hour. She knew what the price points would be also and how much of a discount each purse was.
I would definitely come here again if I was looking for a purse and highly recommend Amy if you need any help!

This review is for the men’s store… it is top notch!
Three levels strictly for dudes… where they do that at?
Shout out to the brotha in the cologne dept. (didn’t catch his name), he went above and beyond to help me find the right scents. To be honest, everyone in the cologne dept. is always friendly.

Just met with Nicholas Lee from Men’s tailored clothing. This guys knows his line of clothing. He showed me some suits that were just a perfect fit. You need to work with him if you are in need of a suit. Nice guy too!
714−556−0611 Ext. 2510

I ordered a pair of shoes over the phone with Macy’s. I specified my size not once, not twice, but THREE times. I received them in the mail in the wrong size. So I called the Macy’s at Fashion Island. They hd the shoes! Great! Except when I arrived, they didn’t have them after all. D’oh! Then I asked them to check at the South Coast Macy’s. The sales lady refused stating that the last time she did that she was on hold for an hour, and helpfully gave me the number so I could «do it myself.» So I did. I was told that there is one pair in the store, and the sales lady would go look for it. And I was on hold for almost 40 minutes, at which time I was disconnected. When I called back, righteously indignant, I was told «well then we don’t have those shoes.» And disconnected. Again.
My advice? Never ever shop at the Macy’s at either South Coast Plaza or Fashion Island. Not unless you’ve got a pocketful of Xanax and a whole lot of patience.

I don’t usually write reviews of major chain stores but I was really unhappy with my experience at this Macy’s. I came here with my mom to find her a mother of the bride dress. We looked through ALL the dresses and she tried on about ten dresses. I tried some possible bridal shower dresses on too. She finally decided to get one of the dresses so we got in line. This line was about 8 people long but it didn’t move. We waited about 15 minutes without it moving so I went to find a shorter line in another department. I got in line in the lingerie department and we got up to the counter in about 10 minutes. My mom was buying her dress with South Coast Plaza gift certificates. The cashier lady could not figure out how to process the payment. After trying on her own she had one of the other cashier’s help us and so we had to move to her station. She couldn’t do it either. They said we needed to go to the station where the manager was, in the kids section. So instead of the manager coming to us we had to go find her. We got to her and she was able to process the payment.
Then I was purchasing some pajamas but when they rang them up I was about $ 5 off from being able to use a coupon. So I said I would go find something else to buy with it. I picked something out and went back to the original register station in lingerie and the line was very long. So I went up to the cashier who wasn’t able to help up from the begining and I asked her if we can skip the line since we had already waited in it. She said no and didn’t even seem to remember us. I asked one of the other cashier’s who also had tried to help us and she said we need to wait in line again.
I was appauled. We were at Macy’s for three hours and my mom bought a $ 300 dress. They did not show us any courtesy or customer appreciation. In fact they were quite rude and very poor customer service. I would never go back to this Macy’s again. I was quite disgusted by how we were treated.

Men’s Shoes Section review. The one next to Starbucks.
The 1 star is for Janice. We were waiting for a while to get help, and it looked like they were short staffed, so we got in line. No sales associate was walking around, so everyone who needed help had to get in line. Fine. Janice, older lady that looks like a mess, comes up and we ask for a shoe size. She, in a very snobby, nasty voice says, «Ugh, well I will be leaving for lunch soon, so you will have to wait!» We tell her we’ve been waiting for help (and I mean, she’s not on her lunch now) so if she could help us. She keeps looking at the shoes and says, «No, you’ll have to wait, I’m going to lunch soon.» Are you f*%^%^ kidding me?!
Enter Mohammed. Janice sees him and says to him «help them». Mohammed, a VERY nicely dressed young man, greets us with a smile and was super quick to help us. NOT only us, though, he quickly made sure everyone had been helped. So Mohammed was helping a couple of us at the same time. All this with a smile on his face. Thank you, Mohammed, for looking presentable, for not having Janices’ attitude, for being friendly, quick and helpful! YOU DESERVE 5 STARS !!!

One of the best Macy’s I’ve been to thanks to the wide selection, great sales during X-​mas and the very helpful staff. The only downside are the lines but you can find some great deals which is worth the wait.

My mom is a big fan of Macy’s and so when we visit the South Coast Plaza, we always make sure to visit this store.
One of the reasons why my mom really likes this location (other than it is rather a larger location than the one she frequents back at home) is that this particular location has a larger petite department. My mom is your typical short Chinese woman and so finding the perfect fit is really important to her (instead of just getting things shortened at a tailor).
On one of our most recent visits, my mom was so happy to find petite sized cashmere sweaters (the petite section is on the bottom floor and there is also a women’s restroom in this section as well). She was so excited and kept telling me how the Macy’s back at home never has these type of sweaters in petite. She told me she always has to get the sleeves shortened and rather not because it just seems to be a pain to do).
Over the next few visits from the week before Thanksgiving to last weekend, my mom was really happy to find more petite sized clothing items. But I do have to mention that when we came here last Saturday, there was a large after New Years clearance, it was one big mess. There was a TON of clothing all over the floor and just all over the place (thank goodness I do not work retail). But of course it is not the store’s fault that it was just crazy and a bit chaotic (the customers just all went nuts). When we walked over here, it just made me not want to shop at Macy’s. But of course my mom engaged in the craziness and found several blazer jackets to try on and eventually want to purchase.
But my mom was disappointed that she couldn’t find any petite sized cashmere sweaters in her size. So I guess we will just have to come back in November so that she can buy some more. Which I don’t mind since I really love shopping at the South Coast Plaza anyway.
By the way, I just wanted to mention that you will not find any clothing or shoes for men in this store. There is actually a Macy’s Men’s store (close by the Saks wing) in case you are needing to shop for the male in your life.

South Coast Plaza, love it along with Macy’s. Was here to look for a Christmas gift and there was a one day sale so besides getting things on sale, I also used my Macy’s coupons. Bought two baby sleepers for only $ 13 with my discount. Men’s Rockport shoes were on sale and we bought two and got 20% discount so we saved $ 29! You have to be a bargain hunter to look through/​sift through all the sale racks

I am posting this on behalf of my aunt, who is not tech savy and does not have a Unilocal account. However she requested that I posted it so others can know about her experience with Macy’s at scp, in specifically her experience with Diana.
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On November 15, 2015, I went into the Macy’s at South Coast Plaza. I found a dress that I liked from Ellen Tracy (#647 080 164 491 in champagne) and went to sale associate to do a price check and she told me it was $ 128. I asked if there were any sales on it and she told me I could get 20% off now with the Macy’s card or I could get 25% off if I do a pre-​order and pick up the dress in December. I told her I would think about it and come back. When I went home I saw the online price for the same exact dress was $ 49.99. I tried calling the store to ask if they would price match with online, but the phones were busy. So I sent an online inquiry about the issue. On Tuesday 11÷17÷15, Diana, who identified herself as the store manager, called me at 9am. She said she would honor the online price of $ 49.99 and proceeded to charge my Macy’s card over the phone.
After waiting over a week and still no dress, I filed another online inquiry to figure out where it was. After not getting any responses back, I called the South Coast store and asked to speak to Diana on 11÷24÷15 at 8:37pm. She told me that UPS had already notified her the package was delivered on 11÷18÷15. However I told her I was not home that day and never received any package and none was left at my house. Diana kept insisting that the package was already delivered and did not believe me when I told her I never received it. It was humiliating that she made me feel like I was lying and trying to get another dress out of Macy’s. After insisting that I never received my dress, she finally told me that she would need some time to investigate with UPS and promise to call me back Saturday morning. I asked Diana while she is investigating this situation, if there was another dress in store (Diana said there were 3) if she could please put another dress on hold for me in case something did happen to my original one. She said the only way she would be able to hold another dress was if she charged my Macy’s card for it. I told her that is not ethical because I already paid for one dress and still have not received it. She kept arguing with me and insisting she had to charge my card if I wanted the second dress to be placed on hold. Finally Diana said that after she finishes investigating what happened to my original dress, she will see if she could place a second dress on hold for me. Frustrated and exhausted from my phone call with her, I agreed to the compromise.
After hanging up with Diana, UPS (770−557−3001) called me and told me that they did deliver a package, however after explaining the situation to them, and giving examples of getting other people’s packages at my house, they told me they would contact Macy’s to tell them about the mix up and have Macy’s send me another dress free of charge.
I did not hear from Diana that following Saturday, even though she promised to contact me. After waiting a few days, I called her on 12÷2÷15 at 4:39pm. Diana finally agreed to send me a second dress and to not charge me for it, if she could find it. I asked her ‘how come she did not put aside one after we talked on 11÷24÷15?’ She tried to tell me the reason for she did not put it on hold was because it was ‘defective’. I find it very suspicious that all 3 dresses happened to be ‘defective’. Diana then offered to look for the dress at a different location. At 5:52pm she called me back and told me she found it and would have it shipped out to me. I asked her if I would be able to get any type of compensation for all my wasted time and frustration. She agreed to give me 25% off the $ 49.99 price; but afterwards I noticed that there was already a 25% off sale going on so the offer was in vain.
I just wanted to bring the attention of the horrible customer service I received from Diana, from not believing me about my package, to wanting to charge me for a second dress I wouldn’t need, to the attitude she gave me when asking to hold another dress, her snarky comments about how I should be ‘grateful’ I’m getting a $ 100+ dress for $ 50, and lastly to not even contacting me back when she told me she would. This whole ridiculous ordeal took 18 days. I have never had to deal with anything like this in my whole life and if shopping at Macy’s is this stressful, I don’t believe I would want to come back.
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We have tried to also ask for the store manager’s contact as well as the district manager’s contact information. But we keep getting put on hold/​transfer to other people. In the end they only gave us the 1 – 800 corporate number.

The products are always good quality. And the sales are great. It can be a hit or miss with the employees.
My last visit in the shoe department was awesome. The person helping me (Felix) was super attentive. I didn’t realize he was new until we got to the checkout, he really knew his stuff!
Cool new thing: when you want to try on a pair of shoes, they can now scan the shoe’s bar code and their little hand held will tell us if they have your size in stock or not! Awesome time savor.
The other time I bought some clothes and the employees were total bitches to me. Not only that but they saw an older woman (closer to their age) totally cut me in line and didn’t say anything! I did step in and say I was in a hurry and that I know they saw me in front of her and they helped me out first, thankfully.
I only will be back because the macys is walking distance of me and we have more store credit there than we need thanks to the wedding registry. Good luck shopping and don’t let anyone cut you in line cause they will try!

Came here to get a watch for my mother and a watch for my friend as a birthday gift. There was no one in this section, but there were 4 groups of people trying to buy watches.
I walked over to a Macy’s worker on another section, and she told me she would be with me soon. I go back, and the worker was walking towards me, but a group stopped her and she decided to help them first. Okay… Then… she helps the next group that got there way after me.
Then another assistant came to help out, walks over to my section, and passes me to help the man to my left. She walked from MY right… passed me… then went to help the man to my LEFT.
Later on, one more assistant came and finally helped me. I needed to stay and wait because I wanted to give my friend her gift that night so I had to waste my time to get a couple of watches. Unlike other groups that wanted to window shop, I already knew what watches I wanted. My transaction time took around 3 minutes. I waited 17 minutes for a 3 minute transaction. Yes, I timed it because it was ridiculous.