Happiness Nails and Spa

Been looking around and I have been missing this place the whole time while its right down the street from my parents’ place. This is amazing, I have to say. Great customer service, everyone is so nice and professional. Their technicians are very qualified for the job and very easy to communicate with. The lady who did my nails did everything perfect just how I like my nails done and she even took extra time to make sure every tiny detail was taken care of. Good well known products and beautiful colors were used. Very reasonable price. I think this would be my regular place now, highly recommended !!!

The mani/​pedi was really good. Gave two stars for the girls who chose to talk and laugh while doing the work. Both speak English well! This is extremely rude and uncomfortable. This happens in every nail spa I have been too.

I was in the neighborhood and decided to get my a mani and pedi. They were thorough and fast.
The place was clean and has friendly service. Would highly recommend this place. They are busy on the weekends so would recommend appt.

I have been coming here for years and have been happy with my experience just about every single time. The staff is pretty friendly, they generally don’t try to upsell you, and prices are fair. Their treatments are great and the finished work never disappoints.

I don’t know how to star
I walked in I asked to get my eyebrows done n they toke a while to get someone to do them the spa was empty. They toke me to the room a lady comes an those my eyebrows everything was good until I feel the wax on my skin it was extremely hot that I actually screamed. I told her to stop that I didn’t wanted to do them no more she didn’t let me get up from the bed and she kept on waxing. The lady didn’t apologize. After she finish waxing she stared cutting n plugging out eyebrow at the end I asked for a mirror she looked at me like if she was scared said she didn’t had one so I checked on the big mirror on the wall for my surprise my eyebrows were really fucked up. My right one was super thin n really uneven so bad the left one
was thin as well n smaller then the other one. I’m was really mad so I looked closer to my face in the mirror n I realized she cut my eyelashes as well. After all that they expected me to pay. I asked if I could talk to the manger n she ignored me and walked away. Then I asked again n she try to fix it but I didn’t even let her touch my face again.

My nails were not filed properly, which caused them to lift and get water underneath. When I got them filled the next time, they said I had a fungus because of it, yet they did not treat it and continued to apply acrylic over it. Standard protocol is to apply a treatment liquid before applying the acrylic. It is likely to be spread to other customers due to their lack of treatment.

LOVE LOVE LOVE! My roommate and I try to come in at least once a month. We love the Royal Manicure and Pedicure!
I am always satisfied with how it looks and everyone is always super nice. It can get busy, but only because they do such a good job!

This place is disappointed. Bad service and my nails turns out not so good. Decent prices but they need to work on their service. I found La Vogue salon in the next plaza much better. They have the best service with much better quality. Frankly I go to get relaxed not to get stressed out.

I used to be a regular here back in 2011 and 2012. I came here from time to time starting in 2013 to get my gel mani & pedi.
However, when my husband finally got his pedi done here for the first time in his life because I felt bad about making him wait, he started having problems on both of his big toes; they said they could fix it to manage his pain.
So, we went there again and again for his pedi and gave up in the end; it really doesn’t make sense to pay the salon that gave you the ongoing pain. He certainly has to see a doctor soon because of his ingrown nails, which was never his problem before. Currently, his pain comes and goes but like I said, he NEVER experienced this problem prior to getting a pedicure here.
Since I came here so many times and did have positive experiences with the guy who used to work there (the manicurist’s name is John and I heard he opened his own nail salon… I need to know the name of the salon), I didn’t want to hold grudges or anything.
Simply put, I didn’t want to confront the problem thinking it’s just the way my husband’s toenails are. But if it was, why didn’t he experience the pain ever before in his life? He tells me how painful it is whenever he walks for a while and it makes me feel terrible. We had to spend $$$ on ingrown nail products. The manicurist claimed that she could fix the problem if he visited every month, but my husband said the pain only goes away for a couple days…
And finally today, I went to the salon to get gel mani (I only went there for the convenient location, nothing too special about the skills or the services offered) and the manicurist cut 3 of my fingers while she was working on my nails. My thumb was bleeding horribly, and she didn’t even apologize about it. I was like, «oh is it bleeding?» The manicurist said «no» and grabbed the bottle of alcohol, only to pour on the wounded nail.
I later found out that you can get infected with an HIV if you happen to be VERY unlucky (not that I’m worried about it or want to worry about it but I’m just stating a fact), but their attitude towards my bleeding finger worried me because they didn’t seem to care about hygiene that much. I can picture an another customer bleeding while the manicurist pretending like nothing happened and pouring alcohol just like she did on my nails; it’s kinda gross if you think about it.
I was nervous and my fingers felt numb from the manicurist pouring the alcohol, and the gel didn’t dry well so she had to do the extra work. She was going tsk tsk tsk. Of course it showed how annoying it was for her… I was frustrated, too.
Normally, when I don’t have any good things to say, I just keep my mouth shut. Nevertheless, I couldn’t help myself leaving a one-​star review because of all the negative experiences that outnumbered the positive ones. I see no hope in them improving their attitude or services. There are tons of nail salons I could try going in this area, so why bother going to the one who doesn’t appreciate a loyal customer?
Therefore, no matter how convenient the location was for me last 4 years, I will NOT come back. Adiós.

This response is to the person who responded to my original review.
1. Yes my daughter did request to have pointed tips. Yes, she said she liked them because she is 18 and didn’t want to be rude to the man and say they didn’t look the way she envisioned them. One side of the nail was straight into a point and the other side was curved like you would see on a rounded nail. I told her after leaving we would go back the next day because we had already gone past your closing time and the man who did her nails ran out before we could even give him a tip.
2. You did NOT give her a discount because her cost was exactly the same as what I paid. So please don’t lie.
3. My daughter was not involved in talking to your out of control manager nor did she rip up your brochure. Both my daughter and I stood outside waiting for my daughters friend while she was trying to tell your manager that she was not happy with her nails. My daughter did proceed to pick up the ripped up brochure after your manager threw it out of your business door. Sorry but that was very unprofessional to me.
4. When we did go back my daughter did say her nails were long but I also addressed that the quality of the nails were done poorly. Again the shape was not even close to what either of us expected. So again get your story straight.
So my response to you is that your shop has some very unprofessional people who don’t understand what customer service is. All we wanted was to correct the problem. Truly, is that to hard to ask for? You had no problem fixing my daughters friends nail once she brought her mother in the following day.
Again, we will not be returning to your shop and I think it is very important that others read these comments to determine if they want to take the risk of going through what we have experienced with your shop.

Very disappointed in this salon. I would rate it a 0 out of 5, but the system won’t let me.
My mother, a friend and I went in yesterday (1÷7÷15) to get acrylics done. To start, a woman, who came in 15 minutes after we did, was helped before we were (she requested almost a new full set because the woman who did them previously did terribly on them). We we’re eventually all given spots (which we ended up moving and switching around from). So, first off, three customers with two employees, is a little off and having to move from chair to chair is uncomfortable. Then, once we were finally all done, my nails and my friend’s nails looked terrible.
We went back today and asked for them to be fixed. My nails, which had an issue with the polish and shape, were only filed down to a more round shape, but are not smooth. The tips were not re-​painted and now look like a paint job my five year old sister would do.
My friend’s nails were painted terribly with edges not completed. She asked to have her nails re-​painted and, instead, had her nails filed. She asked the man who was doing them to have them painted again, but was given SEVERE attitude and was denied. This happened multiple times and all three of us were given this attitude.
My mother went up to the young girl working, to tell her our concerns. She responded with any excuse she could think of that would mask and «down-​play» the concerns.
Eventually, my friend decided to directly tell her concerns to the woman. The woman ended up screaming at her (which caused my friend to yell back). After asking for the manager’s number, and being denied, the young woman screamed for my friend to leave (my mother and I were already outside). We grabbed my friend and she walked out, and the woman followed and threw their pamphlet at us.
The problem is no longer in their terrible quality, but in their terrible and disrespectful customer service. There is no excuse for screaming and throwing things at a customer.
I would never recommend going to this nail salon.

I love coming here. It’s always clean, staff are nice, the chairs work well, and I feel like I get a good value for my money. I always get the deluxe pedicure for $ 26.

I used too love this place but after he treated my niece rudely and told her «you can get out now «. We were surprised, I know its busy but it doesn’t mean they can kick you out and I was still re-​checking the work done on me.
SOO RUDE

I’ve been a customer for years… on random occasions I’ve experienced a problem w/​customer service but not to the point I would leave a bad review or discontinue going. I’ve spoken up & they’ve been quick to address the issues. The place is very clean & they’ve always done well w/​my toes & nails. The prices are very reasonable & a few times a year, they distribute coupons to the residents nearby (lucky me!).

I have been here a few times now and I am already a loyal customer. My pedicures have been spot on, but the gel french manicures I’ve received by Pauline are impeccable! My last set lasted nearly 6 weeks without a single chip, dent or speck. The price is substantially less than other salons in the area, however I’ve received BETTER service. I look forward to getting my nails done here and like I said Pauline does an amazing gel french manicure (see picture I posted).
Thank you Happiness Nails!

By far my favorite pedicure place! I love the royal pedi. They take their time. Clean and nice customer service plus bottle water. Great neck massages too

I took a chance on this place but it was well worth it. I checked out the reviews first and I was about to leave the parking lot but since this place was so close to my apt and it didn’t have any bad reviews on their technique I though I would just give it a chance. Let me tell you that this place is great! They are very nice and the manager did a great job on my almond nails! She took her time and didn’t rush when 10 people walked in. This place is super clean and nice inside. People that are bashing this place must be idiots. Period.

I’ve been going to Happiness since they opened, and it WAS a great place. Unfortunately, it is under new management, and that has made all the difference in the world. The story I’m about to relate didn’t even happen to me, but I witnessed it and I was appalled. It was a Saturday, they were busy, and I had to wait a long time. In fact, I was about to leave because the wait was so long, but just as I was getting out of the spa chair, my pedicurist came over. She did a fine job – my pedicure wasn’t the issue.
Another client was getting a pedicure. The employee working on her either didn’t speak/​understand English, or was deaf. The pedicurist never uttered a word during this whole ordeal, nor did she even make eye contact with her client. The client had to get the attention of another employee (who happened to be the new manager) and said «I’m sorry, but she doesn’t understand and I don’t think she knows what she’s doing. No one has ever done this before.» So the manager goes over and is seemingly trying to explain and demonstrate to her employee how to do a pedicure. Um, helloo??? You have to have a license to work in a nail salon in the state of California. Which means you have to take classes and pass a competency exam. Hard to believe this employee did that. So a few minutes pass. The client has to very nicely summon the manager again, with the same complaint: «I really don’t think she knows what she’s doing.» The manager assists her employee again. The client looks like she ‘s about to cry. At this point, I really have to put some on the onus on the client. I would have said «This isn’t working.» and I would have gotten up and walked out. But she didn’t. A few more minutes pass. The client says «I’m sorry but can I just wait for another person?» And this is why I will never return to Happiness. The manager says «No, we’re too busy. It’ll take too long.» The client says «How long?» The manger says «Too long.» Wow! There was no semblance of ‘customer service’ there at all. She wasn’t apologetic, she wasn’t nice, she wasn’t accommodating. She simply didn’t give a flying f**k about the paying customer! It is a very quiet place, so EVERYONE in the salon heard everything being said. And because of that, I’m sure they lost a few customers that day.

I had a really bad experience yesterday. I called on Thursday and made an appointment with Hannah for a fill for Friday at 5:30. I leave work, head to the salon only to find out they closed early. The sign outside the door clearly stated they close at 7pm! They even asked for my number while scheduling the appointment so it’s not like they couldn’t call me to let me know they were closing early as courtesy! I called today and spoke to a man who said to me «the owner wanted to close early, I’m sorry, do you want to come in today?» HELL NO, I don’t want to come in today! I took my business elsewhere and NEVER planning on returning ever again! Totally unreliable salon.

I’ve been coming here for at least 4 years, I’ve just moved back to Southern California and had to get a gel manicure for my birthday! Staff is new, they changed a few things, but $ 29 for a gel manicure, arm massage and a design on my ring fingers is such a great deal! Plus they are friendly, chatty and always hook you up with water. I do love this place, and their selection of gel colors has grown! So many colors to pick from, you made need an extra 10 minutes just to decide your color! I’m living in LA but will make the drive south to beautiful Costa Mesa every two weeks for a new gel set! Thank You friendly staff at the oh so happy nail & spa.