Fairchild Cleaners

Awesome! Fairchild has been my first dry cleaning experience, and I can say it’s been good! I’ll be honest, they did lose one of our shirts, but things like that are bound to happen. Nothing’s perfect! BUT what made it worthwhile and surprisingly, my boyfriend didn’t get angry that the shirt went missing, because they quickly and automatically did something about the situation. They never tried to brush it off, but in fact fixed the situation. — THAT is what customer service is, own up to the mistake, and fix it–

Don’t go to this place! Overpriced, unprofessional, and your clothes won’t ever be ready by the pick-​up date. I came a day later and my pants still weren’t ready and when they were ready, the button they replaced on my jeans immediately broke and I had to go back… again.

They are the most reasonably priced, they remember you, they’re quick and have done a great job for me for 4 years now. Sometimes it’s hard to find a good cleaners but they’re great.

Great people and great service. Never had a problem and I go there weekly.

I recently changed cleaners due to being charged for dry cleaning on shirts that were laundered even though I asked for cleaning. Nonetheless, I switched to Fairchild and have had a great experience for the past year. Alex is always friendly and paying up front gives you a discount. My shirts tend to be on the expensive side and they’ve not ruined or lost anything. They actually have done a great job of getting stains out of my dress pants and shirts due to food/​drinks. I’m totally satisfied and give them 5 stars because I can’t find a reason to not to.

They ruined my expensive suit and wouldn’t take responsibility that they had laundered it instead of dry cleaning it.

No complaints here on the quality & cost of their service. This place needs some updated love on Unilocal so I decided to write about my recent first experience with them.
Our boys were in 2 weddings this summer, wearing the same shirts. Naturally they managed to destroy their white dress shirts at the first wedding by getting spaghetti sauce all over them. Took the shirts to get them dry cleaned and hoped they could get us out of our saucy situation. (I’ll admit the low reviews made me skeptical at first).
They were friendly and very confident they could restore the shirts back to white… which they did by the next day! And the price was right.
Open 7 days a week this place is a great option for dry cleaning in Costa Mesa.

Great cleaners, great tailoring and alteration services! Would recommend them to anyone, offers shoe repair service as well… UPDATED PHONE NUMBER *(949) 515−2700*

Terrible place. For what they charge I expected they would at least do a thorough job. My clothes came back wrinkled and didn’t look very clean. They also weren’t ready when they told me they would be. I was very disappointed in their work. I will now need to spend more time ironing my «freshly cleaned» clothes. Do not waste your money here.

terrible 1-​star cleaners. I used to live in CM and would use them occassionally, and started going there again a while back since I worked nearby, and had to have a few work clothes cleaned.
they used to do a good job, although it normally took 2 – 3 days I was always pretty happy with the work and it was inexpensive. I found out the hard way you get what you pay for: they lost my best pair of dress pants a month and a half ago, and have been completely unapologetic and unable to resolve the problem. I have yet to receive any compensation or anything for this. the only thing they offered me was a store credit for $ 60 but I said no.
I took my dress pants there one Friday on my lunch break like I always do (typically bring in 1 – 2 items and pick it up Monday or Tuesday). they said it will be ready on Tuesday 5pm. I said OK. I was really busy this week, and I’d planned to go and pick them up on Wednesday but something came up, so I showed up on Thursday with my ticket in hand and the lady clicked something on her computer and said, «yeah it’s not here». I don’t know how she would know this within 10 seconds of me handing her the ticket, but she said oh the tag probably fell off. huh? what? where are my pants? how would they magically disappear?
plus this was in the middle of a job search and then starting a new job so I didn’t have time to deal with their runaround b.s. and I don’t even live in the area of this business, so driving here to try to jump through their little hoops was ridiculous. either they’re incompetent and gave my order to somebody else (which doesn’t explain why it was never returned, unless someone is the same), or they simply stole my pants and kept them for themselves or some family member.
I called them 3 separate times and also went back 3 separate times just to fill out a «claim form» and they kept pretending it would somehow turn up and didn’t know what might have happened to them. kept saying, oh just give us til Friday we’ll call you back. never called me back, never found my pants despite «doing inventory» twice, and didn’t remotely act like they knew what I was talking about when I described them in great detail 4 – 5 times. being my best-​made item of clothing, I’m pretty sure I know what they looked like down to the last stitch. these guys couldn’t exactly care less.
totally useless individuals working at /​running this place. I’d rather shoot myself in the foot than ever use them again.

If there was a way I could take stars I would.
RUN, do not walk, and PASS this cleaner never trusting them with your clothes.
Their prices are misleading. And they do NOT do a good job either.
Will not never return PERIOD. I took in 30 shirts for their laundry service. None of the shirts cost less than $ 65. Most were custom. 13 of the 30 shirts were badly stained with ring around the color when I got them back. The female attendant was rude to me and tried to tell me it was my fault the shirts were not cleaned. And that they had to wash my shirts separately than the other customers.
Well, I had 30 shirts, since their special was 30 Shirts for 99 cents each. Also they had posted a 3% discount for prepaid cash on top and they never gave that to me. This company cost me hundreds of dollars for ruining my shirts. Even if my shirts had ring around the collar a good cleaner gets that out without setting the stains permanently in the fabric.
I would have done better to pay a homeless person to clean them. STAY AWAY from these UN-​Cleaners

Priced right for the area, but sick of them loosing all of my belts! They also switched a white and blue floral cotton top once for a cream knit tank. So technically they lost my top too. All this within one year and the male cashier never called me back about top when I left my information.
Update: still coming here and the lady during the week is nice. They haven’t lost anything in a while. I like they’ve added shoe repair which helps with my busy schedule. It’s not my normal price but convenient.

I like to think of myself as a not-​so-​dirty hippie, but sometimes I just can’t control myself. Like the time I spilled mustard all over myself at Coachella, or the business lunch when I was wearing white slacks, and the many cocktail-​dress-​red-​wine-​mishaps… anyways, Fairchild Cleaners has come to my rescue again and again.
I visit this dry-​cleaner about once a week and am very pleased with both the reasonable prices and the friendly and efficient service. I am also thrilled with their hours! They’re open 7 days a week, from 7am — 7pm (I think) — can’t beat that!

OK, I am completely surprised by these negative reviews. I have been taking my clothes and bedding to them for 5 years and they have always done a perfect job. I have very expensive comforters, one is pieced satin, one has chiffon-​like fabric with embroidery. These always come back looking like new. Same with all my sweaters… I don’t wash sweaters… and they all look great thanks to Fairchild.
There is still the same staff there as 5 years ago. They remember you with a smile and I don’t really recall that happening at any other dry cleaner in SoCal before.
Also I have not experienced an item not being ready on time.
Don’t be afraid to take your things to these people! I’m sure there are LOTS of people like me, but who don’t think to post about a dry cleaner.

So it’s not just me? They pretty much destroyed my wedding dress and after 5 weeks, their alterations lady had it looking like new, so I would recommend her, not the cleaners. I kept going to them because everyone makes mistakes (and they are convenient), but they recently lost my clothes for a few weeks and make no apologies for it. The best is that on both occassions, the damage and the loss of clothing, I had to pay full price for their services. No 3^rd strike needed.

I have to agree and tack on to the negative reviews already here for this place. This place is expensive, they will charge you $ 10 for a regular coat and call it a ¾ coat. Other places charge you $ 7. In addition, they have 3% cash or check prepay discount written next to the register but if you don’t ask for it they don’t give it to you. If you ask after the fact because you realize they didn’t give it to you, they will just give you a credit instead… credit I will never use because I won’t go back.

Have used Fairchild for at least 2 years, and overall the prices are low and it’s close to home. However I’m done!
About a year ago, they lost one of my shirts and I didn’t notice until I came home. Went back to find it and of course it was no where to be found and they did nothing.
This time, I picked up my clothes 2 days ago. Before I left my house for work, noticed 2 spill stains on the top back of my dress shirt near the collar. I just took it out of the cleaners wrapping.
Very disappointing from a cleaners. You get what you pay for.

Fairchild Cleaners ruined my silk shirt and refused to give credit or reimburse me. The owner took 3 weeks to return my calls and the staff was rude. Furthermore, the owner said it was my fault the shirt was ruined because my Banana Republic shirt was «made in China.» I noticed the huge rips in my shirt when I went to pick it up and never took it home. They actually still have it.
I’ve had friends also have items destroyed by them. I recommend skipping Fairchild Cleaners and heading to Back Bay Cleaners. Steer clear unless you want your clothing ruined. Yikes!

Definitely like this place! I dry clean 70% of my clothing and Fairchild will continue to receive my business.
Not only do i own almost only «dry clean only» clothing but I’m a self proclaimed slob. All i have to do is point out my stains and when i pick up… they’re magically gone! it only takes 2 to 3 days to get your clothes back and the price is right! about $ 3 a shirt.
Also, if they feel they are unable to (hem/​remove a stain/​damage the garmet) they let you know first then ask if you want them to continue anyway. I like that and I like them.
PLUS!!! pay ahead of time and you get a discount on bigger items like down comforters!