El Pollo Loco

Crunchy tacos the shells were stale food was not warm they weren’t busy it was a slow Thursday night at the drive-​through

Great drive thru and the employees there are so friendly. This is my favorite Pollo loco.

Had some of the worst El Pollo Loco from this location, the chicken could not have been any dryer if they tried. I’ll stick to the one closer to my house, avoid the harbor location

Not the first time i have an issue with this pollo loco. I alwayz check my avocado and this time i was short on time. Obviously lunch break. I hate getting ugly avocado

I just ordered 2 avocado taco’s and a small side… $ 9.59. I open my taco and see 4 tiny pieces of shrimp and a small slice of avocado, a bunch of cabbage. This is a very expensive meal here… Now I know never to get this here.

Happened to me few times; this is Not an polite guest service location !!! Won’t come back to this location again! I rather drive further to the one on Brookhurst in HB!

Food poisoning — yum! I know no one reads reviews on fast food restaurants, but please be aware of this location. I ate the avocado chicken salad with the dressing NOT in the packet — it came in a to-​go container, and I believe this was the culprit. I was throwing up so bad that there was blood. Glad I used a coupon on the salad since my urgent care bill was $ 85. I spoke to the ‘manager’ to report the incident per instructions from my doctor, and all she was, «Sooo…you want to come back for a free salad??» I almost threw up again.
Thanks, but never again.

My chicken was not fully cooked. My avocado sauce had a full jalepeno in it and I called to speak to a manager and the manager Vic said I had the wrong number then proceeded to argue with me. Complete disappointment from one of my favorite food places. Never again!!!

Ordered a chicken and shrimp bowl combo. Barely any chicken or shrimp!!! Seriously 3 shrimps??? The bowl was 95% rice and beans, 3% chicken and 2% shrimp… Unbelievable! Don’t waste your money here!

Let me start off by saying I love El Pollo Locos food. So I went in tonight to this particular location and I swear the cashier couldn’t understand a word I was saying. I ordered a side salad. I told her two times because it didn’t seem like she understood. We didn’t get a receipt in mind, I check the bag before the we leave and I was annoyed she forgot the side salad when really she had no idea that I ordered a salad. Then she gives me the salad with no dressing. Like really???

Dear Corporate,
I walked into my Local el pollo loco 2 weeks ago as usual to order my usual items. A two piece meal with leg & thigh, flour tortillas, and rice & french fries for my sides. The employee told me that they stopped selling fries. He then pointed at the menu and said see they even took it off the menu. I come to el pollo loco at least every other week, so it really caught me by surprise when just a week ago i was eating here and got fries. I was in so much shock & disappointment that i just told him no thanks and canceled my order & walked out next door to jack in the box. Why did you guys take fries off the menu??? You guys make great fries and they taste so good especially to dip in the avocado sauce! Please bring the french fries back on the menu. I am a real fan of your food and have been eating here for the last 15yrs regularly. I have lost all interest in eating at el pollo loco now that you don’t have french fries :(Please bring back the french fries to the menu ASAP!

Very good service and food. I have come here on several occasions and it has always been a positive experience.

This location is very close to school.
I come here frequently and drive through my huge chicken salads. They are great about not putting in corn and pico de gallo. The creamy cilantro dressing is fatty but amazing. The drive through is super fast! The employees are always accurate and friendly. I will be returning.

This is my favorite El Pollo Loco. I take a group of 4 to 20 people here almost every Sunday afternoon. The staff is great, the chicken is great, the salsa is great, and the seating area is great.

Chicken tostada is excellent here as is the fresh chicken. But be sure to check your order if you go thru the drive-​thru, I’ve had them screw up twice now, paid and picked up in the drive thru and gotten all the way home and realized they did not give me any tortillas, bummer.

I was at this location on my lunch break since I work in the area and the people in the drive thru are rude. The guy who gave me my food was dumb and could barely understand English. I must have repeated myself 6 times when ordering. Then he forgot to give me my drink and when I asked for it he said «here» when he handed it to me.

Drive thru is fast.

This location did not know how (or was unwilling) to use the «combo» button on their machine to give me the old school 2 tortilla roll combo. That’s just disappointing. I ended up getting the classic pollo bowl, but it just didn’t do it for me. I’m usually a loco fan, but not on this particular occasion.

I ordered a Flame Grilled Chicken Leg & Flame Grilled Corn for $ 3.18.
The Chicken was juicy and tender.
The Corn was very good with a nice kick.
A very good inexpensive meal from this Drive Thru.

I’ve just started this obsession with El Pollo Loco. I came here last night because I was craving some «healthy» fast food… but ironically, ordered their kids meal — a spicy Quisidilla, side salad, and raspberry iced tea. I specifically asked the cashier to make it SPICY. and he nodded. Then he asked me if I wanted the avacado salsa dressing on my salad, and I told him to please put it in a cup/​on the side. He said alright. I went to get some salsa, and they hardly had anything. There were also no lemons.
What’s up with that?!
When I got to my friend’s house, I was sorta pissed. My quisidilla was kinda soggy and it wasn’t spicy AT ALL. There was NO salad dressing in the bowl/​cup. Uh, apparently, they switched the quisidilla order with my other friend who bit into it and was pissed because she ordered a regular one.
this place would get a 2, but since i love el pollo loco and its prices… they get a 3 =/