Big O Tires

Great customer service on a busy Sunday afternoon. The Manager, Griffin was extremely helpful.

We in southern Cali rely on our cars so much that even a few hours without one’s vehicle bears impact. I needed an oil change on my Trailblazer that has high miles; High miles means more TLC especially where oil changes are concerned… but they are worth it and yes, changes run a but higher in cost for higher mileage engines. Well, my 1^st time here and because of Unilocal,I trusted these guys. Griffin, though new at this location, took great care of me and my car and all at a great price with the Big O coupon. Happy customer and happy to share my experience on Unilocal

Everyone was professional and kind. They helped me in a timely manner and were beyond fair! I was so incredibly pleased and am every time I go to Big O. I will always take my wheels to Big O. Grace

Recommend not going here. The manager Steve seems like he would be happy to rip you off. Have spent far too much money here for things that seem like their problem (ie — had my last brake pads for 5 years and just had to replace the pads they gave me after 6 months.)
Also — this may just be nit-​picky but when they finished with my car the windows were all smudged up, my drivers seat was jammed all the way back, and my rims had like oil all over them. Seems like sloppy work for how much you pay them and especially for how much time they always take!

Excellent service and great communication with the manager Steve.
Service was timely and helpful.
I will definitely look to work with Big O again.

I’ve been going to Oil Stop to get my oil changed. Problem is, they don’t do tire rotations. Brought my car to our neighborhood Big O and Don was super friendly and helpful! Got a special on the oil change and it works out to be the same price but DOES include tire rotation. Had to come in two additional times for tire pressure issues and they fill air FOR FREE. Every time, Don and his team has been super friendly, honest in their time estimations and accurate in their prices. I never felt pressured at all. All around great service and care for good price.

My recent experience at this location was excellent. They solved my car problems in no time. Great customer service! Management was on point and very professional.

I bought my tires here about a year ago. They took great care of me then and just a couple of days ago my right passenger rear tire’s air pressure kept dropping. So every other day, I would pass by to get some air, (thanks Cole). Today I stopped by to get it taken care of.
Then comes Steve Hase (the Manager) and he was the nicest manager I’ve met. I chatted with him a bit and he is the most down to earth, honest dude. Time and time again, I would see him get praises from his customers and he rightfully deserves it. Right about this time, my tire was getting worked on by Martin (who actually took care of installing my tires way back when) and he is a hard worker. I trust these guys with my car and I’m very particular with my car.
I am honestly blow away with the customer service (from Steve, to Martin, and Cole). I actually just came from there and promised Steve that I would write this because I truly appreciate all their help. So Steve, if you’re reading this, «Thanks, you’re an awesome MANager!»
You will always have repeat customers (such as myself) because of how you and your guys treat us.

Great service. Prices are very reasonable. Don is very helpful and makes you want to come back and do more business here.

Great service! I had my two front tires replaced and they were done in less than 15 minutes. The mechanics were friendly and professional. I will definitely be back.

Rudy hooked it up! Thanks for great and speedy service. My wife’s tire had a nail in it so right after we finished eating some delicious breakfast at Pancakes R Us across the street, we went in here out of convenience. Great choice. Thanks again Rudy!

Super Super satisfied! Rudy and his sales associates are awesome! Steve Hase was very helpful and informative and honest. Also being greeted by Mike; the customer sales associate was very friendly, very attentive to the clients walking in. I priced out tires and Rims for about 4weeks now, HANDS DOWN! Customer service is VERY IMPORTANT TO ME, and hard to find.

Great service all around! I will definitely come back to these guys. Brought my Prius in to get the tire patched and the technician found a 2^nd nail that I was unaware of. Thanks Rudy Vega!

I work a few buildings down from this location and drove in this morning with a tire that had been suffering a slow leak… I was attended to immediately by a friendly young man, told him what was going on and that I could leave my car as long as he needed because I could walk around the corner to my office. Within 45 minutes I got a call that it was all fixed! They were quick and friendly.
Thanks, guys, for the great service!

Just came back about 18 months after my last visit and experienced the same great customer service but from a new manager, Rick. I priced the tires out against the dealer and Americas Tire and Rick’s quote was about $ 25 less per tire with no haggle. Next time, I’ll just save time and go straight to this store.

Up and running early in the morning. Great customer service! The guy at the front was really nice!
I just needed my tired changed out so it was an easy fix.

Was a regular at my local auto shop but started to get suspicious when they started recommending repairs to my car that I knew I did not need yet. Maybe they thought that since I am a woman I would be an easy mark even though I have been in the automotive industry for 15yrs and know quite a bit about cars! So I was on the hunt to find a new shop where Honesty and Customer Service still exist. Thank God I found this Big O Tires! Richard, the manager looked at the repair sheet the shyster’s shop recommendations and did an inspection and knocked it down $ 300!!! Just as my Feminine Nazis suspected, that other repair shop was trying to scare me. So to my fellow sisters out there who are afraid of going to an auto repair shop and think they are going to be taken advantage of, you are SAFE HERE! Do not go anywhere else!

Gave a stars since you can’t give a zero!
Bad customer service, purchased 4 premium tires from them about 6 months ago and bought after their recommendations 1 Year for wheels alignment and told me that I can bring the car back every 3 months or 3000miles for alignment to keep the tires in good shape.
Brought the car 7 months later because of work and busy life.
Called for appointment and got one, and they asked me the reason why I need the alignment and I explained that it was for the 1 year alignment warranty and that I was supposed to bring the car every 3 months …
The guy changed he’s voice tone and said ok we will wait for you.
Went there and they said that it will take 1h 30 minutes. One hour later the car still parked and no one touched it. Spoked to the manager and he start talking aggressively and saying that i need to wait for my turn. And i reminded him that i had an appointment…
Anyway 2 hours later the car is done, went to pick it up, they said they did the tire rotation, but they checked the alignment and it was not necessary!!!
For info: they charged me 119.99 for the one year alignment that at the end they didn’t do !
There are an honest and it will be the last time I go there.

Great service! Quick and easy. Came in bc I thought I had a nail in my tire and sure enough I did. They checked my tires and got me out very quick. All the guys there were very helpful!

Big O Tires will work if you need new rubber on the whip, but expect no frills.
After 50,000 faithful miles my Michelin’s were in desperate need of replacement. After vast researching of tires I decided to get the car fitted with Michelin Pilot’s and Big O was the lowest estimate I received. They were also able to have the work done on the same day which closed the deal in my case.
It is your standard mechanic shop and about the only feature the waiting area offers is free wifi but let’s face it, I was there to get tires not take in a Cirque du Soleil show. The service was acceptable if not undistinguished and they were able to complete the job within two hours. A reasonable time frame for the work I suppose. They also offer a years worth of rotations of which I have taken advantage of exactly zero times so far thanks to Tustin Infiniti doing them for me.
The shop is close to several restaurants and bars to kill the time and considering they were the cheapest option and I got the work done that afternoon, I wouldn’t be against a return visit.