Jos. A. Bank

Went in today to get fitted for my wedding tuxedo — a simple process that should take about 20 minutes. The salesman told me that they had gotten a new computer system about 2 weeks ago, and he didn’t know how to use it. Therefore, he couldn’t help us. He suggested that we go to a different Jos A Bank location. Which one? He didn’t know. We ended up calling around and found a nearby store that could help us. Come to this store for exceptional customer service!

This place has terrible customer service. The sales person Isaac messed up my order and had no remorse to fix it. Then he never called me to let me know the second half of my order came in. He became extremely argumentative with me when I would call asking about the status of my order. His boss tried to help me out but he clearly took the phone at one point from his boss who was trying to make it right and Isaac spoke to me as if he was a angry teenager mad at their parent/​teacher. I hope he was reprimanded for that. To seal the deal when I went a month later to pick up my order, because I never got a call, he was still there and was very rude to me when I asked why I never got a call to pick this up. Spoke under his breath when i asked if the receipts were in the bag. Finally as I walked out of the store he mumbled something at me.