Subaru of Corvallis

I took my car for a service and when I went there to pick it up after service, my key could not go in the ignition. When the Business Manager came to talk to me he was pretty disrespectful. He told me that he has been doing this for 25 years and that my keys where the ones that were worn out so he told me that they did not broke my car, but I try to tell him that I ride the car every single day without having that problem, but he told me «I am not going to dance with you», like saying, I do not care what you want to tell me, I am not listening to you. In the end they did something and made the ignition accept keys again. The point is that I am not going back there, I took my car every time it had something, but not anymore. Let the Business Manager go if you want your business stay alive.

Update:
Unfortunately they are down to 4 stars now, if this were my first experience I would probably give it 3 but I’ll chalk it up to construction transition. Never the less I appreciate being called before adding costs to my services but I’m extremely disappointed that they couldn’t have communicated the potential problem before hand. Their excuse is that they simply don’t know their job well enough. Granted it’s only costing me 66 (THEY NEVER MENTION THE CHANGE OR ROUND CORRECTLY) more but I also am out money from the parts I was originally told were correct. I’ve had to argue my point several times and have watched people storm out from the complete lack of communication. I have also learned to clear my schedule to have time to force them to explain before service or payment so there are no extra charges like this. Andrew was less than pleased to explain anything over the phone and couldn’t be bothered with my requests of MY car to be sure of what’s best for the car.
Original post:
Came here for my Toyota service. (Can’t find Toyota location but they are linked) was irritated from the horrible service in Gresham and terrible buying experience in Wilsonville… both complete rip offs. I’ve been here before and not only trust their work but they are genuine and helpful. Despite being stressed from school and work and making time for needed services on an already busy week, they were very polite and problem solvers for all the issues.
Having been before the 5 star service and respect are still outstanding here.

Worst dealer I have dealt with. I was looking for a specific car, which they didn’t have since they are not hardly stocking cars during construction, most likely they won’t after construction either since they will have the same small amount of space as they do now. I had issues finding the car elsewhere so I looked into ordering one. I got quotes from several dealers and was told 6 – 12 week delivery while most dealers said they normally saw their cars 6 – 8 weeks. I was told 6 – 12 weeks from this dealer, 12 week MAXIMUM. I asked for a price and said I had already got quotes from non local dealers but I’d prefer to deal locally. Kris wanted to know what I had been quoted and that he would talk to his manager and be sure to beat other dealer prices. That was the first clue I shouldn’t have dealt with them. I told him just to give me a price since I want the best price they can give me no need to compete, best price wins. His price was better and with a free year of service. I said lets do it and went in put a deposit down, filled out all the paperwork including an agreement saying 12 week maximum, and ordered the car. I get a call a couple days later and was told there was great news, the car was ordered, then got told the delivery date would be in April, which was 18 weeks + away, acted like there was no issue with that. I could handle 12 weeks but when going that far out in the new year and how close the 2017 there would be no point paying full price for a 2016. Told them if they cannot keep the legal agreement then cancel my order and refund my money. Order is cancelled. My guess is that since the dealer orders so few cars they are last on the list to get them. I also got to hear about how the salespeople work 7 days a week and only get paid on commission while I was in there, that they pretty much have to live there, I was there to buy a car not listen to life stories of sales people that were in the same mass room that I was in. Not confidential at all, they want you to give your personal information in a big room at tables next to other customers.
Update. I got the Subaru WRX I wanted, plus all the options I wanted and none of the options I didn’t want, for $ 700 cheaper than I ordered at Subaru of Corvallis in a lot less time than they were going to deliver it. I emailed most of the dealers in Oregon and found a dealer, Carr Subaru, that could deliver what Subaru of Corvallis couldn’t. They delivered in at a minimum 2 weeks less that the 12 weeks that I signed for, 8 weeks less than the time Subaru of Corvallis said it would take. I won’t take my new WRX to Subaru of Corvallis for anything, warranty or maintenance, I will not give them any business at all I don’t care if I have to trailer the car to another dealer I will gladly pay it to not give them money.

I really hate to leave a one-​star review as I’ve had a great relationship with this dealer for the last 7 years; however, a recent negative event compels me to share my experience. I purchased a Subaru Outback from here 7 years ago and opted for the added maintenance security agreement, which is basically like a warranty that would cover the cost of any major maintenance issues for the next 7 years. The signed contract and agreement was that at the end of the 7 years, if you need didn’t use the agreement your money ($ 2,200) would be refunded in full. Well it came time for me to receive my refund as my car never had any issues, and it turns out there’s some bad news: the company who backed the agreement went under several years ago. Since they are no longer in business, they can’t pay back any refunds. No one ever thought to tell us this several years ago when it happened, unfortunately. You can imagine my extreme disappointment on counting on receiving this large sum of money then being told this news. What makes matters worse is that we just purchased two new cars from this dealer last month with two more added maintenance agreements (we hadn’t yet learned about the above news). The Subaru dealer said they would look into what they could do for us since we had just purchased more cars from them and have been good customers. Apparently «looking into it» means never contacting us back, avoiding our calls, and pretending like nothing ever happened. I am appalled by this level of customer service and that this dealer won’t take any sort of responsibility for their decision to use an unstable company to back their maintenance agreements; instead they are letting the financial repercussions fall completely on the customer. I wouldn’t have purchased that agreement in the first place if the deal wasn’t to receive your investment back. Shame on you Subaru for taking advantage of your customers and providing this level of service. I won’t be purchasing any more cars here, and if you are car shopping, I recommend taking your business to another dealer in the region.

Just purchased a new Subaru Outback… and the process was easy… I highly recommend doing your potential business with a newer member of their sales force, Kris Jerome… I think he recognized ‘my style’ and coupled with his enthusiasm and easy going attitude, I was pleased to do business with him thru this dealership. He wasn’t pushy and certainly dispelled the car sales person stereotypes that has plagued this business in the past.
The only thing that the public needs to know, at this point, is the massive construction project that is taking place on site… A new service facility and eventually a new showroom as well is on the way… making parking something of a problem at present… but that is certainly geared towards improvement so be patient.

These guys are top of class.
I worked with Jason Burcina in the purchase of my 2015 Subaru Forester. It was a fluid and fantastic experience. Jason was attentive and listened to all my needs.
The dealer staff from Jason to the finance manager was easy to work with.
If you’re looking for a Subaru or Toyota in Corvallis and you want to have a great experience… go see these fine people!

My husband and I have been looking at purchasing a new I car, but my husband wanted to avoid the hassle of going into a dealership and getting the run around. I tried TrueCar and was directed to Subaru of Corvallis. Kyron got right back to me and helped me through the process. Kyron was very knowledgable, paid close attention to detail, and followed through on everything she said she would do. The price was very competitive and they were fair with our trade in. If you are wanting a stress free experience in purchasing a new or used car, give Kyron a call at Corvallis Subaru/​Toyota

I purchased a new car this week and had an exceptional experience. Jason Burcina made this first time experience of buying a car from a non family member very easy and painless. He listened to what I wanted and was not pushy. He went over all the features of the car with me before I took it home. Chris Hoopes was also great to work with. I would recommend this dealership to my friends and family. Thank you for making this such a great experience.

This review only pertains to their sales department, as I haven’t brought in my car for a service yet. The internet manager Rebecca got me a great deal (much better than the Subaru dealer in Salem was offering) on a 2015 Outback. She answered about a million of my questions and was extremely helpful. They even helped me register the car in a different state, which was a big pain. It still took hours and hours to actually drive away with the car even though I had been arranging everything in advance for days, but I suppose it’s always this way with car buying.

I bought my Subaru Legacy a year ago and at that time I need to rethink which car should I get. So I requested to get a quote and Joe helped me and explain anything about the car and made sure that I get the right car by test drove it. I tried to compare the price on other subaru dealers in Eugene, Salem and Portland and Subaru of Corvallis gave me the best price among the others. The salesman was not pushy, and gave time for their customers, not like the nissan dealer across the subaru dealer that forced me to buy car at first visit.
I’ve also been dealt with the service department for three times and I am very impressed with their service. As a student, we are busy around the quarter and providing us a shuttle while waiting for my car to be serviced. The maintenance service also the best in the area, while the other dealers charged 10 – 20 bucks more which costly for students.
Will definitely recommend people to buy cars at this dealership.

I bought a camry from another dealership when the former owners owned this place. Things have changed for the best. Very helpful staff and no pressure sales. Thanks for taking care of my car.

This is the WORST dealership I’ve ever wasted my time on. Not only are their sale personnel pushy and intimidating, it’s impossible to get through to the service department. I’ve dealt with the sales team twice on two different car-​buying experiences and the service department twice, again, on two different maintenance issues. I would drive to Salem or Eugene or even Portland before I’ll take one step inside this dealership again.

I have purchased many vehicles from this dealership under the previous John and Phil’s ownership and have always trusted their business ethics. About three years ago I purchased a Toyota Tundra and was very happy with the salesman, Mike Grattan. Recently I was servicing my Truck at the dealership and asked them what they would offer me for my truck as I am trying to sell it. They offered me an amount that would be fairly consistent with what a dealer would offer although lover then KBB stated. I decided to think about it and 4 weeks later went back in and said I’m serious about selling to them and wanted to see what the offer would be. They then proceeded to tell me it would be $ 2000 less than they offered 4 weeks ago and had no justification for why they now are lowballing the price. When purchasing the 5 cars I have from this dealership over the years I was also sold on how the resell value of a Toyota is unmatched yet when it come to the dealership offering something that is fair and reasonable I guess that doesn’t hold true. I would recommend you think twice about the business ethics and values of this dealership as I know I will never do business with them again!

This review pertains to their Sales department only (see note at bottom).
This dealership recently underwent an ownership change and the new ownership and new general manager have done a remarkable job at turning around the business. The sales staff is happier, more friendly, more honest, and gives you less pressure than before.
Additionally, the dealership is now incredibly price competitive. All of this has contributed to a huge sales volume increase at this dealership and now plans for a huge remodel of the dealership.
I worked with several of their sales staff for over 5 months (I kid you not) toward my Subaru purchase. By all means I was an «annoying» customer… i tried to drive the price down with quotes from internet sales departments of other dealers, i asked for incentives, i waited 5 months for one incentive in particular, i wanted a certain model with certain options in a certain color… the list goes on.
Not once did Subaru of Corvallis flinch. They were responsive, warm and flexible the entire time and did everything they could do to make me happy and find us the exact car that we wanted for the most competitive price we could find anywhere.
It takes a lot for me to provide such a glowing review for any business, never mind a car dealership, but these guys deserve it, especially Steve and Charles.
Note: I originally hated this dealership. I had very very poor experiences with the place while it was owned by John and Phil… especially the service department. Price gouging, poor service, late service, misdiagnosis of problems, and lack of warranty on their crappy repairs. I also found their sales department to be stuck in the stone ages. I have yet to go back to the service department to see how that has changed, but I did give their sales department a second chance when ownership changed and it was a remarkable difference. I do plan to try the service department again, but this review only pertains to the sales department as of now.

Since they changed owners I need to move this review to the new place
When I switched from University Honda because I decided to go Toyota, I was worried — University treated me like I was their most important customer and how can you beat that?
John and Phil’s has been exemplary, from no pressure sales to service, and after sales service where Phil intervened to get something from Toyota corrected for us — can’t say enough good about them. They too make me feel like I’m their most important customer.
We recently shopped for another van and the Honda dealer in Albany would NOT stop slamming Toyota even when I told him it was counter-​productive and insulting — on the other side of that coin — the Toyota sales manager told me «Hey they’re both great cars.»
Any time we can we’ll gladly buy another Toyota from Phil again — very pleased customer.

Buy from Scott– Scott is the best! I knew this when I stopped by 5 mins before closing right before a long Labor Day weekend and asked for a test drive. He agreed and spend time with me without complaining. I shopped at other dealers and came back to purchase my Prius V. My experience was quick and hassle free. Scott was so informative and even offer to set my Bluetooth and etc up. I still get the same level of customer service after the sale from Scott! And best of all you can’t go wrong with buying local!

Beware. My daughter received the stereotypical service one might expect a young, female college student might receive. She brought in her car, was told what the problems were and was told she could pick it up on a specified date. Supposedly the part came in late, so the car repair was completed leaving my daughter no time to really determine if the repairs were done properly. After she picked up the car, she noticed the ABS light on the dash was on, she took it back to the shop and was told that the light was on when she had originally brought it in, not their problem. Not true, but if the dash light had been on when she initially present her car, why wasn’t it repaired with the brakes. She was also told, not to worry about the light although she had a 2500 mile drive ahead of her. When she made it 2000 miles she took the car to her dad’s friend, who runs a Toyota dealership, he waived the diagnostic and made further repairs. First, the calipers were not right and finally he took care of the ABS which DID need to be replaced… it did matter. Again, beware.