Centurylink

I will never deal with this company if it’s the last company that carries phone service in the world. I had wires hanging out of my wall & all the way down my driveway when the technician left! Also my phone was in my laundry room.
They were supposed to credit my bill because I canceled service and the issues I had and then over a month later I’m having to call them again and deal with talking to customer service another 30 minutes or more! Never again

Never received a single bill from them for over sixth months. I was told on the phone SEVERAL months ago that I owed them nothing as I had only signed up for a one month trial period (which they had never bothered to even connect for us). Now I have a bill in the collection agency for almost $ 100 and I am not happy (putting it very nicely). DO NOT DO BUSINESS WITH CENTURYLINK. They are a scam and they know it.

updated again: Guess who just received ANOTHER BILL! This time we spoke with manager Patricia who was VERY short and curt with us. She told us that they would be sending us a zero balance statement… again.

DONT GET CENTURY LINK. It’s a scam. Their customer service sucks. Expect to be on the phone for at least an hour when calling, most of the time you’ll be on hold. They get your billing price wrong, spell your name wrong, and open up two accounts for you, but the internet won’t even let you search the web. Some bull shit. I regret ever getting century link. It’s been the biggest hassle.

We went with CenturyLink because we hated Comcast prices and poor customer service. We were very happy with CL until it was time to move. We were moving from an area with 40mbps to an area that had only 1.5. That won’t even support my online graduate school requirements, and won’t let me stream Netflix. According to a completely unethical clause in the contract we were going to be charged over $ 200 to stop our service with them. Basically we were being punished for their inability to provide adequate speed service. No, they didn’t know we were going to move, heck, we didn’t know we were going to move either. But their contract only stipulates that they have to provide ANY service, they are under no obligation to provide similar service to what you have before you move. For them to think going from 40 to 1.5 is OK is absurd. Their contracts protect THEM from the fact that they are limited in their service areas. Horrible horrible customer service

I’ve only subscribed to their internet services and found that their product is adequate. Despite this, their complete lack of customer service and deceptive billing methods have been a nightmare to deal with. I was also given a modem despite the fact that I have stated that I had a century link modem at the time and didn’t need one. I was charged an additional 15 a month to lease the unwanted modem. In order to address these issues, I was constantly redirected to their customer service hot line, as the website lacked any option to cancel services or return their modem. When I finally spoke to a custumer service rep, he merely questioned the legitamacy of my statements and told me it’ll cost an additional 200 to break my contact. I strongly caution anyone looking in to century link as their provider.