Enterprise Rent-A-Car

The Enterprise team that works at this location is just the best ever! Specifically, on April 28^th 2016, I picked up my rental car from this Enterprise for use until Sunday, May 1^st and the agent told me I had to bring it back by 12:30 pm when they closed. Due to untimely miscommunication among some family friends who had earlier offered to accompany me to the rental car return and then take me with them to Newark Airport for my 4:00 pm flight that afternoon, I ended up having to return the car on my own with the plan to ask Enterprise to drive me to the Cortlandt train station so I could take the train into Grand Central (GCT) and then take a taxi to Newark. While I had no problem returning the car on time to Enterprise, once I had discovered when the next possible train into GCT would depart, I realized there would be no way to make my 4:00 pm plane reservation. Sara Matzkin was the Enterprise agent who was to take me to the Cortlandt train station and as we were about depart, we both realized I could not catch a train that would ensure timely arrival to GCT. I asked her if it would be possible to take me to the next train station on the line with the hopes of catching it. She informed me that this would not be possible as their office was close to closing for the day, but that she would ask her manager to make an exception. She not only went of her way, working past her normal Sunday work hours, but she got me to even a better train station and I was able to get on an even earlier train which was instrumental in me not only making my flight at Newark, but doing so with minimal stress if any at all. Had it not been for Sara selflessly going above and beyond and out of her way, I would have never made my flight.
Traveling these days is not easy at all and the airlines make it very stressful and uncomfortable to fly. The assistance and generosity of Sara and the entire Cortlandt Enterprise team were a true exception and words cannot express the level of gratitude I have for their service and the personal nature of their customer interface. Sara is not only a great Enterprise agent, she was a delight and pleasure to travel with during our ride. Great job and I will send all my friends and family to Enterprise in the future! A heartfelt thank you, Enterprise of Cortlandt, you truly are a family company!

I had to get a rental because someone had hit my parked car :((. There insurance covere5the cost of the car. The staff was very friendly and helpful. The problem was the car they gave me it was a Dodge Dart. I think it personally it it the biggest piece of crap I ever drove. And trust me I’ve driven cars from a 1984 chevvete to a 2015 gmc accadia. I would definitely rent a car from here again but please stay away from the Dodge dart …

Rented a cargo van to move my daughter home. I returned it just after they closed. They charged me for a second day. Not Cool.

Nice car. The pick-​up service is great. Pressure to purchase insurance option was a little over-​the-​top.

Very friendly and informative staff. The car was ready when I got there. No problems upon return, either. Overall, a very pleasant and efficient experience!

Staff are courteous and efficient from pick up to getting me on the road as quickly as possible with a friendly greeting by name.
Weekend specials are affordable.
Thanks to Nick, Rebecca, Jim, Miles and Enterprise staff for great customer service.

The staff gets 5 stars. All were super friendly and helpful. The car itself was in fairly good shape; had one minor issue (missing armrest) but staff immediately offered to switch cars for me when I noticed and called them. The only real negatives are pricing (higher than other companies, and no AAA or other discounts seem to be available) and the corporate policy of aggressively pushing insurance coverage you most likely don’t need. Just call your insurance company and also check with your credit card beforehand to see what coverage you already have.

I’ve been using Enterprise exclusively for a few years now. I can always count on great service from a courteous and professional staff.

The staff was courteous and expedient, making sure I had everything I needed to get on the road quickly. They were very straightforward and clear about everything, presenting themselves as personable and professional. Looking forward to working with them again!

Service is always great and the cars are clean with low miles. Love that they are now open on Sundays too.

2 stars because this used to be the best. They changed staff and now it doesn’t matter how much you rent here or the «platinum» rewards member status, they treat you like a crazy person for asking to be upgraded. Used to be that they would upgrade for free for loyal customers. Now, they could care less about their customers.

Always good service, available and picks me up from home or repair shop. Good selection of cars. Reasonable prices. My go to car rental.

SUPER friendly; cars are in good shape, always good prices. went out of their way to help; called other locations, their customer service is stellar

I have been renting from them for several years and I would have to say it’s an excellent place to rent a car. Good prices on well maintained vehicles with a very attentive and professional staff.

easy to deal with quick pick up and return… prices were very good!

Rented twice: Once rented a full-​size panel van at $ 60/​day with 150 miles/​day, and once rented a replacement car paid by insurance company. Reservations were made and honored on time. They even called one day before to confirm.
Unlike car rentals at airports, you pay for gas at $ 6/​gallon only if you return with less gas than you started (they estimate looking at the gas gauge). If you return with more gas, then you lose. It is a imprecise way to compute gas usage favorable to the rental firm. Otherwise, this is an honorable local rental car outlet.
Car rental tax is about 19%. Welcome to life in NY State. Closed on Sunday.