Terrible terrible store! Not only are their sizes extremely limited but their salespeople are apathetic and unhelpful to customers. Worst of all: if you want to make a return, your money is MAILED to you via check. It takes a month to get to you, so forgot timely and reasonable service. Have fun making an extra errand trip to the bank when, and if, that refund check ever arrives. Go to Zappos instead.
V S.
Tu valoración: 1 Burlingame, CA
Shoes they have, customer service they do not. We made a special effort to find this place. After my daughter tried on several pairs(which we, not they re-wrapped and placed carefully back into the boxes), the reported store manager(D_) was unprofessional and rude — and made a snotty statement that made my daughter burst into tears and then he walked away to the back room! Nobody should ever have to experience this. Go elsewhere. [PS a junior associate Ixxa was v. nice and professional, too bad her manager was not.]
Jen D.
Tu valoración: 4 San Francisco, CA
Another good, newish, location of Walking Company. This store is not too big, but does have a pretty good selection(again the typical comfort brands: Keen, Earth, Ecco, Dansko, etc). Didn’t have the shoes I was looking for again(El Naturalista) despite carrying them in the past. They had a nice sale selection at the back, and the place was seriously packed. They had some nice mens shoes too — a few styles I hadn’t seen before, but the husband was more interested in leaving than looking at shoes as per usual. Lots of staff on the floor. Oddly the busiest store I visited while at this shopping center.