Swan Dive Consignment

Love this place. Very friendly staff who are very knowledgeable about what is in the store. Very organized and easy to find things. Lots of great designers. I always walk out with something. Their pricing is good. Great quality merchandise.

The owner of Swan Dive called me today to apologize and offered to pay me for the item, so all good and sorry I even wrote the review, perhaps I should have given it more time.

Gaby is amazing!!! Every time I have an event to go to, or for that matter, any type of outfit across the board, I come see Gaby at Swan Dive. She’s honest, smart, funny, and the most fashion conscious fashionista I have ever met! I most recently, needed to find a 20’s era outfit to go to a auction, and after weeks of shopping all over Marin, Sonoma, and SF counties, Gaby put together the most fantastic outfit for me, from head to toe. She even went the extra mile, and lent me a headpiece and long beautiful pearls of her OWN, to complete my outfit. I find the best clothes at her shop, and I would never buy anything without her advice. So thank you Gaby, from your very unfashionable devoted customer :))))

The owner of Swan Dive has done such a good job with her selection of really fashionable, designer cast away’s. I love my black Jimmy Choos! She always takes my goods and sells a lot as well. I recommend this place to everyone but I do warn them to only go when the owner is there as her other shop gal (young, long dark hair) is unpleasant, arrogant, cold and lacking of any sort of charm, warmth or personality. Owner, do yourself a huge favor and find a much more pleasant replacement. I can’t imagine she’s helped your business numbers at all.

It seems as if half my wardrobe is from Swan Dive! I always find the cutest clothes and assessories here, and everything is reasonably priced. Every single person that works at this store is very nice, and willing to help and give fashion advice if needed. I recommend this store to all my friends, and they always thank me. Now I’m recommending this store to all the Unilocal’ers!

Swan Dive has some nice things. The problem, as identified by other Unilocalers, is the customer service. The young woman who works on Mondays is insufferable. She acts as though customers are a major imposition. I’m not only referring to how she’s treated me — her rudeness doesn’t discriminate — she’s an equal rudeness provider. She has a good sense of style so she picks good clothes, but I’m thinking, Mrs. Linclon, that’s only a part of the equation in a consignment shop. The older woman is ok — not great. It’s a shame since they could have a good little business — and it was a great little business before they took over.

This is one of my two go-​to consignment shops. First of all, I love Gabrielle, the young lady who manages the shop. She is so friendly & knowledgeable. Second, I love the great deals I have gotten at Swan Dive: a gorgeous leather blazer, beautiful deerskin suede jacket, and truly lovely cashmere sweaters. I shall keep going back and back and back!!!

Have given this place MANY tries before posting this. I used to go there almost twice a month — before the new owner took over. I bought often and consigned MANY items there as well. I find the items there to be «slim pickins» and mostly in über small sizes. Also– the owner has not taken one item from me (same high quality items I used to consign there — many that still have tags on them) the last three times I sent in my husband with clothing. I have then taken them down the street to another consignor who was elated with the items. THAT (Sugar on Magnolia) and What Poppy Wants will now be my GO TO spots — even though they are not as close. No reason is given. She went through 5 bags of items in less than 10 minutes and gave me 20 minutes to get back there or she was already donating it. Wanted to like the place. Oh well.

If you’re looking for a place to either sell your better clothes or interested in finding some really good pieces that are well-​priced, then look no further. The owner of Swan Dive and her assistant are friendly, courteous, and really know their stuff. You’ll get a fair price for what you sell and there are some real designer treasures in their delightful shop. I found a Loro Piana suede jacket for a fraction of what a new one would’ve cost me, and no one’s the wiser when I wear it. Ditto with Manolo Blahnik shoes, and more. Swan Dive is my best fashion secret!

I hate to post a 1 star, but after a very bad experience, and an unanswered email sent to the shop regarding the bad experience, I feel compelled to do so.
I have shopped here for years, not often as it is a bit out of the way, and the prices are always a bit high, and the stock is a quite frumpy, but if I am in the neighborhood I pop in. I did so a few weeks ago. The owner was not in, instead there were two salesgirls who couldn’t be bothered to help, let alone acknowledge I was even in the shop. As usual, the clothes are frumpy, and the few «designer» items they have up front are way over-​priced compared to other consignment shops, let alone prices on ebay. Anyway, I found a cute suit by a designer I like, it is priced $ 195, not too bad for what it is. I carry it around the shop, but salesgirls don’t offer to start a dressing room, as one’s attention is fixed on her newborn baby (bring your baby to work day?) and the other is dressing a mannequin. Mannequin dressing girl is talking very loudly, and is acting like she is auditioning for a reality show. Bizarre behavior in my book. Anyway, helped myself to the dressing room, I try on the jacket and notice a badly done alteration to the sleeves, then I notice the pants were also altered. I bring the suit to the front to view in better light and see darts were let out, the label is half hanging loose, and the waist band was let out, leaving a patch about 3″ long, with lines of vertical sewing. Its the kind of patching you see on work-​clothes, not a designer suit. Now mannequin girl asks if I want to try it on. I inform her I already did, then I show her the pants. She tells me the damage is probably a «feature», I gasp in horror at the thought that anyone would mistake such a poor alteration as intentional. I ask if there could be a discount as the pants are worthless and the jacket would need a $ 30 alteration to make the sleeves presentable. Mannequin girl tells me they don’t discount designer items! Well, the owner has discounted designer items for me in the past, and I felt it incredibly rude that this woman didn’t even offer to call the owner or the consigner to see. Most consignment shops wouldn’t take such a damaged item, much less price it so high, so to have this woman act so smug was very insulting.
I left, and the next day I considered writing this all on Unilocal with a 2 start rating, but instead I wrote an email to the owner. Eleven days later and I haven’t even received an acknowledgement of the email, let alone an apology.
There are lots of consignment shops in Marin and San Francisco that have better, more fashionable stock, nice staff, and much lower prices. I am sure I will never give these people my business again.

Swan Dive is one of the best consignment stores I’ve been to! I can spend hours in here! The staff is super friendly and helpful, and really takes the time to personalize the shopping experience. I found the cutest pair of Chanel pumps at a great price last time I was there. Everything is in great condition, and the sales associate always finds things that work with my body type and personal syle when I tell her what I’m looking for. Highly recommended!

I used to enjoy coming here and found a few great items at good prices. The owner is very nice, however she recently hired a new, younger sales associate who is terribly unpleasant. It got to the point where she was so rude that I will no longer be giving this place any business. It is a shame but there are plenty of stores in the bay area that provide a pleasant and enjoyable experience for their customers.
Beware of the young sales associate with the terrible attitude and rude demeanor.

Super friendly and large variety of quality

This is a nice consignment store. I am petite and always manage to find something interesting in my size which is always a nice surprise. I’ve consigned here too and found the process to be very easy, and staff helpful.

I grew up in Larkspur, so even though I live in Petaluma now I find lots of reasons to come back to town — and this is one of them! I love this little store. They do such a nice job keeping the space clean and the clothes are not too crowded on the racks. The clothes are always really nice, in really good condition, and I literally always find something. It’s really hard for me to find clothes that fit me well, and are not too expensive, and when I come to Swan Dive the person working will always help me find the gems in this shop. And I end up the envy of my friends because of the cool pieces I find. Even though I don’t usually shop consignment, I love shopping at Swan Dive.

Swan Dive is a wonderful consignment store! It is clean and beautifully merchandised and has a very friendly atmosphere and provides wonderful service. There is a very good selection of designer clothes and unique pieces that are very well priced. It is an easy store to shop in and to find that wonderful treasure.
I highly recommend shopping there!
~ judy

This is a terrific store with lots and lots of unique and quality designer clothing at terrific prices. The gals that work there are very helpful and friendly. I always find a great bargin!

Love this store great ambience, nice clothing and great customer service

I’m giving this store a two star rating because of how frustrating it has been selling clothes there. First time I brought clothes in all was well. This last time though, it has taken me three tries to go collect my check and I still haven’t succeeded! The first failed attempt the owner wasn’t there (understandable), the second time was due to the awkward hours (Ah, I’ll let it go), but the third time I came during normal business hours and there was a note on the door that said «Closed for Today». How frustrating! The owner could also be a little friendlier! Consigning here was such a hassle I will never do it again.