Apple Store

Terrible products. Youre lucky if they last 5 years. No support. If it breaks you just have to buy a new one. Any other brand is better. I strongly recommend avoiding Apple products. Whatever you do, don’t waste your time going to the store. They can’t do anything more than the people on the phone and you’ll find more info and better deals online. I was an advocate for Apple for many years but, they’ve become another dell or hp throw away brand.

The manager at this Apple store treated good customers like crooks and told us to leave the store!
My partner and I went in to the Apple store today for an issue with my MacBook and a problem with the speaker on his iphone.
My issue was resolved and after speaking with him they told us to come back in an hour while they repaired the phone. After an hour we returned and they kept us waiting another 15 or so minutes.
When the manager returned he told us he wouldn’t be able to repair the phone because it had a «3^rd party display». We told him that was impossible because he bought it there in July and never had taken it to be repaired. If it had a 3^rd party display, they must have sold it to him that way. The only other possibility is that someone bought the phone, changed this display, returned it and the Apple resold it to us. Of course, they would never admit this, it’s easier to call us liars.
He was adamant that my boyfriend had changed the display. There was nothing we could do to convince him. After we tried to convince him he was mistaken, he told us he couldn’t help us and to «leave the store»!!!
In 2015, I had decided to make the switch from Android and Microsoft to Apple. I bought a MacBook and in October an iphone which was $ 1,000. My boyfriend has a similar story. So we are loyal and good customers. And to challenge our integrity! It was awful and we are stuck with a new phone that doesn’t work.
Now I am worried that they sold me a compromised phone too.
We really don’t know what to do. I thought to call the police. I will file a report with the consumer protection agency.
If anyone has a similar experience or knows what to do, please message me.
It was horrible to spend so much money at a store to be treated like a crook. And to waste an afternoon off dealing with this.
I wish I had never shopped here. I wish I had never switched to Apple. BEWARE!
And it turns out it’s a common problem

My iPhone wouldn’t work while I was in town visiting Bakersfield for my cousins birthday and the day before I left my iPhone wouldn’t respond. I was trying to find locations in Bakersfield looking for an Apple Store but the hour availability was not helpful to me. I ended up driving back to the Bay Area and noticed that Corte Madera is the only availability to have my phone be fixed. I drove all the way back to the Bay Area where I live to get it fixed with an appointment. So imagine a 4 hour drive back to Fairfield all the way to Marin to get my phone fixed all in the same day… I was very pleased with the help of an employee but I was put on hold in between my service for the other employee to help other customers while my phone was getting diagnosed. It is nice to know they’re convenient in availability than any other Bay Area locations. I will be a returning customer if I am around the area. I absolutely love the outdoor plaza for this place.

This is a good store, but I’m not gonna lie — it’s a bit intimidating.
First off, there are more Apple employees there than customers. So when you walk in the door, you’re immediately flanked by two-​three salespeople. You almost feel like you’re walking in to a new car lot.
On this particular day, I just came in to get a new laptop adaptor and iPhone charger (both of which my puppy recently chewed to pieces). Before I knew it, the first salesperson who greeted me at the door passed me on to another zealous salesperson who started asking me a bunch of questions about the type of devices I owned (and, of course, i didn’t have the answers they were looking for).
Fortunately, we finally figured it out and found the chords I was looking for. Those two seemingly innocuous chords were going to cost me over $ 100! And before I could even explore my pricing options, the salesperson whipped out one of those portable payment machines and swiped my credit card. Don’t worry, she assured me, your receipt will be emailed to you. Wow — I guess this shopping in the modern Apple age.
I would’ve stayed longer to peruse the other Apple gizmos, but truth be told, I couldn’t wait to get out of the crowded store. The whole experience was just so intense. I felt like I was shopping at Christmas time.
In any case, if you’re an Apple aficionado, then this is definitely the store for you. If you’re looking for more affordable devices like phone rechargers or headphones, you might feel more comfortable at a Best Buy (or hell, even a CVS Drug Store).
On a more positive note, the Apple Store offers free computer/​device tutorials in their store (if you book in advance). And I know that their Genius Bar has saved my mother a lot of strife with her laptop and iPad. So I will always be grateful to them for that.
:)

WATCH OUT! My mac mini problem was mis-​diagnosed but they wanted to charge me anyways for the repair.
My hard drive was replaced without verifying I had back up and all my data was lost and they destroyed the old hard drive so there was nothing I could extract the data from.
This ineptitude has cost me well over $ 1,000
Staff was defensive, there is no real personal connection with you as an individual. This place is packed at all times and personal attention is not really personal.

Great help Geo was helpful multi tasked amazingly well helped me me with and upgrade and a Apple Watch he took extra time to help point of sale felt great and got apple care

This Apple store unnecessarily took a pound of flesh from me today. I didn’t have much choice. You see my phone stopped charging last night and I had a 10am meeting in SF. So I hop in my car and arrive at their front door at 8:55am. Well I had an iphone 6– perfect condition, no cracks no scrapes. But as some of you can attest– it seems that each software update (ie. Older than 6S) adds more glitches. My worst glitch is that the phone would squelch at random times through the speaker. It would just make a loud radio sound– no matter if the phone was on silent. This can be embarrassing in meetings, dinners, movies, well really all the time. But that’s another problem– not the one that was immediately impacting my life.
I needed a working phone and one fast. Maybe my phone just needed to be cleaned? I wasn’t one to say. Well upon my arrival– the apple guy tells me that they can replace my phone. I thought «this will be a while» but I appreciate them addressing this issue (phone not charging). Upon further investigation another apple guy said that the pins inside the charger port were damaged? I didn’t know my phone has pins– but ok what does this mean. Well I guess it means that I get charged full retail price to replace it… Ouch. Upon this uncomfortable decision I asked about the squelching sound… His response– «well, being that I can’t charge your phone– I can’t confirm that» Ouch– but I guess he had a point.
So– I’m not a big fan of apple right now. I wasn’t looking for a new phone, but they charged me $ 399 plus tax to replace it.

I went to the Apple Store last week to upgrade my ancient iPhone to the new iPhone. I’m technologically challenged when it comes to computers and I am so grateful to have had Larry as my apple rep that day. I needed my iPhone, iTunes and mac air software completely upgraded. This took a long time and Larry did not leave my side. In fact he skipped his lunch break just to ensure that I would be taken care. His professionalism, kindness and dedication was astounding. Thanks for the first class experience, Larry!

People that work here are very friendly. No complaints as far as personnel goes. Main complaint is that this Apple store is ALWAYS packed. Doesn’t matter what time or day of the week you go in. If you’re looking for a walk in appointment prepare to wait at least an hour. If you plan on making an appointment in advance, plan on earliest time slot being 5 days away minimum.

11:30am appointment. 11:58 am, store scheduler moves me to another table, and I tell him I only have 2 minutes before I have to leave and that the two computers I have I’m here to drop off. That technicians over the phone did diagnostics and issue was hardware. He says he’ll get someone ASAP. Noon I leave w/​o seeing a tech.
Silly me, I had made an 12:15 appointment elsewhere and had a hard stop at noon. No Apple tech. by noon. Okay, 30 minute wait. My Dr., Dentist, auto mechanic, … don’t keep me waiting that long.
Morale to the story. Lower your expectations of prompt service. Give yourself a couple hour window if you have an appointment (think Comcast, plumber, …). Problem is, you’re not sitting at home in the comforts of your favorite chair, but crammed at a table at the Apple store.
Bummer!

Man, I know it was toward the end of the day, but the door greeter was not at all helpful and his customer service was terrible. But the worst thing was the manager was on that same level.
He manager even walked away from me dismissively.
I should have gone to walnut creek instead. This is the worst Apple Store I’ve ever been to.

Went to Apple Store with battery warning. Computer was out of warranty by 2 weeks. They were nice enough to repair the battery and then the other issues they found without charging me. 4 stars for the great service.
One star subtraction for previous bad experiences at this and the Emeryville Apple Store where they refused to repair my in-​warranty iPhone because of supposed water damage. A few years later I got a $ 200 check from Apple as part of a class-​action law suit which had shown their water sensors to be inaccurate.

There is a reason why this is the worst rated apple store in the area. They are horrendous and their managers are a total joke.
Making an appointment here is meaningless. Regardless of your appointment time, you will get to stand around for 30 minutes before you check in. At that point you will speak to a clueless employee who only cares about charging you as much as possible for your repair.
This store will sell you a defective product and then charge you outrageous prices to fix it. If you ask to speak with a manager, they will offer to cancel your appointment. How is that helpful?
The manager was completely worthless. Does not give a damn about customer satisfaction or repeat business. I will be reporting this issue to the corporate offices and Better Business Bureau.

Hey they fixed my problem.
45 minutes turned in to 75 for no reason apparently. Had to check in multiple times and then was told to stand in an area where I waited 15 — 20 minutes for the guy who took my phone an hour before to ask what I needed. Way too many employees standing around offering negatory help.
Even if that’s your business model to have the sales people grabassin up front while the limited techies service the majority of the people in the store… it leaves a shįt impression.

Great store. The staff here is both more knowledgeable and friendlier than the staff at other stores (Such as San Francisco Chestnut). Riley did a fantastic job today And my MacBook air now has 82 GB of free space compared with three GB when I brought it in. He saved me from having to purchase a new $ 2000 machine. Or at least postponed it for a couple of years.
My girlfriend and I always have outstanding experiences with this store.

WARNING!!! DO NOT GO TO THIS STORE!!! THEY SCAM!!!
I brought in my iPhone 6 due to a cracked screen. Unfortunately the store closest to me didn’t have anymore appointments the day of, so I decided to drive an hour out of my way just so that I could get my phone fixed. I arrive at the Corte Madera store, and it is totally packed. Staff stand around lazily surveying the scene as shoppers play with the newest gadgets. I walked in and was approached by a woman wearing a dark blue shirt with no name tag (Apple this is weird by the way, bring the name tags back) and she checked me in on her iPad. I was then directed to the «Genius» table where I waited… and I waited… I swear it was about 20 minutes past my appointed time before a man came over to help me. He took one look at my phone and whisked it away to the back to have another associate assess the damage of the cracked screen. After maybe two minutes at the most, the guy comes back out with my phone, and then tells me that instead of needing a screen replacement, I will need to purchase an entirely new phone due to it having a «bend.» Then to emphasize his point, he placed my phone on the table screen up, and pressed down on a corner showing the phone didn’t lie flat. I then pointed out the fact that the camera protrudes out of the back and in no way did/​would the phone ever lay flat. He brushed my comment off and insisted there was a bend in the phone. I angrily left, I couldn’t believe what they were saying because it was very clear that this was a scam. After driving an hour home, I decided on a whim to stop and my local mall Apple Store, and I was immediately helped as I explained the situation. A friendly staff member took one look at my phone and was shocked that the man had said my phone had a bend. Yes, you heard that right folks, another Apple Store was shocked!!!
He said he had been repairing phones for over 7 years, and in no way was this even close to what would be considered «bent.»
He then took my phone to the back and ran it through their calibrater machine (which typically takes a minimum of 30 minutes) this machine determines any damages to the phone as well as bends, and it passed with flying colors!
I returned back to the Apple Store to recover a fully functional, brand new screen on my phone. At $ 109 later, which I was happy to pay after being told by the Corte Madera location that I would need to be a completely new phone! Needless to say, PLEASE STAY AWAY FROM THIS LOCATION! I have been looking through the Unilocal reviews from the store and I have noticed a trend with cracked phones being supposedly «bent.» I will be taking this up with the manager as well as customer service, but what scammers!!! AVOID AT ALL COSTS!!!

I’ve had hit and miss experiences at this store in recent years but now… geesh. The guy assigned to assist me was more concerned with a 10 min time limit than actually resolving the problem. He seemed to run on «cup half empty» with everything too, which didn’t help problem solving. Since I had passed my 10 min mark, I asked to work with someone else, which he was fine with because he wanted to work with other people on his list vs resolve my apple issue. After sitting there for a long while I asked an employee how long it would be. That person was unprofessional, I’ll leave it at that. The guy who finally resolved the issue was great but I had to experience the prior junk for before getting there.
Apple, what gives? When I first went to your store, your tech people were off the charts helpful and brilliant. Now it’s a crapshoot. Where can I send the memo to for this to be fixed?

My iPhone 6 screen cracked for the second time, one day after I had the screen repaired. I couldn’t bear to spend another $ 109 dollars one day later, but as I’m getting ready for a trip, I decided I’d better fix it. Made an appointment at the Apple Store in Corte Madera but went to the wrong mall — there are two, one on each side of the highway. So I was 15 minutes late for my appointment and I was totally hosed. The guy who checked me in said he’d try to slip me in with one of his techs, but he went on break, and after standing around the Genius table for 30 minutes, a manager asked me what I was waiting for, and I wasn’t even in the cue. My appointment was canceled — go to the back of the line. So she told me to walk around the mall for an hour. «Does that work for you?» No it does not.
Here I am one hour and 45 minutes still waiting to see someone. Oh great — they want $ 299 to replace a warped phone because changing the screen on a bent phone is pointless. So why did my phone warp anyhow?
I have owned an iPhone 3, 4, 5 and now an IPhone 6. I’ve never cracked a screen before. Now I’ve done it twice. Besides being slick and hard to grip, the screen is very prone to breakage.
After becoming visibly, make that remarkably unhappy, and almost having a tantrum, the store manager gave the okay to replace my phone for the cost of repairing the screen, which is $ 109. A workable compromise.
It would be hard to find a more dedicated Apple customer than I. But still, my IPhone 6 (as nice as it is when it’s intact) has been the worst experience as an Apple customer in 30 years. My advice: Get yourself a really beefy case. And don’t be late for your appointment!

I remember coming here with my brother a day or two after receiving our new iPhones in the mail and this Apple store did not have any cases available yet. Mind you, I got this iPhone weeks after its release date.
Well, fortunately one of the kiosks nearby had some cases available. Plus, we spent significantly less than we would have had we bought them from the Apple store. So… thanks?

Based solely on the iPhone 6 launch, Corte Madera’s Apple Store did a great job of organizing the chaos. I was one of the lucky millions that managed to place a pre-​order but was forced to do an in-​store pickup for whatever reason. The last time I waited at an Apple store for an iPhone was in 2008 and although fun, it was something reminiscent of Black Friday.
I figured if I got in line by 6:30am, I’d be fine since doors open at 8:00am and I already placed a pre-​order. Even though I was running a little late, I managed to get there by 6:30am and I was 10^th in line. It’s important to note there were two lines; a general line for those that did not pre-​order, and the pre-​order line. The general line had a good 200 or more people hoping to get their hands on a new iPhone.
Apple was kind enough to supply free coffee and a marketing team from Double Tree hotels was handing out their signature cookies as everyone counted down to 8:00am. As it got closer to 8:00am, more and more Apple employees began to come out and three minutes before 8:00am, Barry Bonds cut me and 300 other people. Once the doors opened, Bonds was first in and immediately taken care of. A few minutes later, I made my way in and a employee pulled up my order and by 8:13am, I had my new iPhone 6.
Thank you Corte Madera and see you in 2 years for the iPhone 7.