Walgreens

Edited to clarify this about the pharmacy only. No issues with the store itself.
I would give zero stars if I could… We frequently use the pharmacy here, as it’s the only 24-​hour pharmacy close by, and with young children, those off hours are much needed. Like so many other reviewers, I’ve dealt with the overly long wait times both in store and in the drive through, being placed on hold on the phone for more than 30 minutes when there was only «one caller» ahead of me. What prompted me to finally write a review is a recent discovery that they were using the wrong insurance card for me, causing me to spend hundreds of dollars on a medication that should have been a few dollars or free! I was given a prescription for a non-​generic medication that is covered under the ACA as a preemptive/​no-​cost med (which I didn’t know at the time). When I purchased it from the pharmacy, I was charged $ 165 for this monthly prescription. I balked at the price and ask the pharmacy tech if she applied my insurance — I handed her my card. She indicated that was the full cost and insurance didn’t cover it because it’s not a generic (sounded strange but I trusted her). Because I have a high deductible health plan, I assumed I had not met my deductible and there was some reason I was being charged the full price. After a few months, I decided the med wasn’t worth it and stopped filling the prescription. A few months later, I asked my insurance company about it. After a lot of research, we learned that Walgreens had been applying my old insurance policy from a former employer. The tech misled me and told me she checked against my current insurance, even after I handed her the card! It’s this kind of incompetence that makes me question their judgment!

Worst Pharmacy Experience
This review is of the Walgreens Pharmacy specifically. It does not apply to the rest of the store, which I think is fairly decent.
Last night, having returned home around 9:30p, I wanted to see if some antibiotics were ready for pickup. Since I was tired and feverish from a bad cold, I asked my wife to dial the pharmacy to check on the medication before I drove over there.
She called and we waited… and waited… and waited…
Would you believe we were on the phone for 35 minutes?! This can feel like an eternity to a sick person or a parent desiring medication for his children.
35 minutes! But still, no one answered. We figured it would be faster just to drive there, since we live only 10 minutes away.
So, while the call was still active, we went through the drive-​thru. And there, we waited… and waited… and waited…
Another 20 minutes in the drive-​thru just waiting to be acknowledged.
Now, here is the pitiful and sad thing: The phone system repeats a message similar to this: «Sorry, we’re not able to take your call. Our agents are helping other callers.» As the phone system repeated that over and over again, I watched the pharmacist and staff inside. NO ONE WAS ON THE PHONE. It is just a canned message that has no bearing on the truth, which is clearly that this staff has little to no interest in answering customers on the phone. It was surreal and sad to hear one thing from the phone system and see the complete opposite with my own eyes.
This experience opened up my eyes to the reality that we cannot trust Walgreens with things as delicate as medications. My family plans to transition away from Walgreens as soon as possible.
Oh, and of course, it turned out that the medicine was not ready. They could have saved us an hour of waiting and agony if someone just picked up the phone.

I have been going to this location for 10 years and the pharmacy is not nearly as bad as people make it to be. I have experienced long wait times but the employess are always nice and apologetic. The rest of the store has a wide selection of products for reasonable but high prices. They recently added a small selection of beer and the domestic beer is well priced and goes on sale for even cheaper.

Horrible every experience here! I have to get my daughters rx from here for the access program for her derm cream. I have now been on hold for 35 minutes and it keeps repeating that there’s only one call ahead of me!!!

Pharmacy is the worst waiting outside to pick up a prescription waiting 30min left went in the drive thru was even worst waited for 45min wish there was a better faster pharmacy

If it were possible to give negative stars this would b happening … worst pharmacy ever … stood in a 30 min line only for pharmacist to tell me wouldn’t fill prescription … walgreens corp better wake up and check out what’s going on at this store: (

My husband and I had to go to this location for the western union. We walk up to the computer and so our thing. The lady for photo was helping another girl and had to call someone for the lady because something was wrong. The lady said let me see if I can get someone else to help you because I need to clock out. I have three minutes to clock out. Well the assistant manager comes walking by and the employee goes can you finish helping this girl I have to clock out. The assistant manager goes well she has to call to change her
Name we can’t do it. She has to call. Just being a total b word. So then my husband and I are almost done and the employee is still helping this other lady and she keeps saying I need to clock out. The lady was like clock out but I need help. The employee walks away says let me get someone to help you. My husband and I were right by the employee door so when she was putting the numbers in the door so goes my god! Like she was so mad, then u hear her tell another employee once she is in the door she goes sarcastically «it’s been such a wonderful day.» Sorry but I don’t think assistant
Managers or employees should act like that.

Store is ok. The Pharmacy has the issues and all the negative comments are spot on. I’m just coming in for a simple antibotics refill and they can give it to me since the pharmacist is out to lunch. I even called in and was told it could be picked up anyway so wasted time driving over here and now have to come back again… I’m moving most of my prescriptions somewhere else. This is the second time I have had issues here.

The ratings say it all! This place is absolutely the worst Walgreens I’ve ever experienced! Being that it’s the ONLY one in the area, I gave it so many chances. The last straw was when they gave me the wrong medication!!! And then wouldn’t let me return it nor let me get the right medication without paying out of pocket cause my insurance Already paid towards the wrong one! They were extremely rude for it being their mistake and I ended up in the Hospital for taking the wrong pill!!! The pills were identical in color, size and shape… the only difference was the number imprint. Do yourself a favor and go to CVS!

This pharmacy always takes hours if not days for them to fill your RX, the only reason I use it is because it is the only one open 24hrs when I take my daughter to urgent care, the drive thru takes a half hr every single time. Today I was on hold to ask a question for almost 12 minutes!!! Longer than the time it would have taken me to drive there. Worst pharmacy!!! Take your RX anywhere else but here! The pharmacy techs are rude and disrespectful, they hardly can answer any questions themselves without having to ask someone else for the answer, ugh again, don’t waste your time here!

Avoid this pharmacy! Horrible customer service. They don’t answer phones, you will be on hold for 30 minutes. I finally drove down to pick up my prescription that was out of stock yesterday. Line was out the door and my prescription is still not ready. I will be switching pharmacy’s.

Rude. Rude. Rude. I’m already not feeling well and just trying to get my prescription for antibiotics filled and these pharmacy employees act like I’m wasting their time. Sorry I don’t get medications all the time, I’m not a pro at this. Way to make an already ill person feel even worse. Rude!

This Walgreens is horrible!!! They ALWAYS mess up my insurance stuff and tell me my rescue inhaler isn’t covered. Then when I have new prescriptions from my doctor (for antibiotics or other one-​time issues) there is some issue with insurance. I inevitably have to call my insurance and clear my prescriptions (that is their job!!!). The wait times are beyond ridiculous too! There were 2 ppl in front of us in the drive through and it took 45 mins!!! I would go to Walmart, but they refused to call my doctor to refill my daily asthma medicine (even when I had my doctors office call and try to resolve it) and I had a similar issue with CVS (took 2 days for them to fill an emergency inhaler). There aren’t any pharmacies in Corona that actually care about their customers anymore.

While I’ve never had an issue inside this store, today I was on hold for over 25 minutes trying to ask a question about a prescription. The recording said there were 2 callers ahead of me for the first 15 minutes, then 1 caller in front of me for another 8 minutes, the it said they were handling other business. After 25 minutes I gave up and called back to leave a message (which they didn’t return). It ended up being faster just to drive to the store to get it resolved. There were 5 people working the pharmacy, but only one person was assisting anyone. Something doesn’t add up.
Unfortunately, this has adversely affected my experience with this Walgreen’s, so I have to take away one of their stars.
It’s my neighborhood Walgreen’s so I will be back. Hopefully they will be able to address this issue and wow me with service so I can update my review and give them back their star.

This is the worst pharmacy!!! They are so slow and their multi tasking skills suck! Moving my prescriptions as soon as possible!

Lately their pharmacy service has been horrible! Both drive thru and inside. Waiting more than a hour to pick up meds. They say it will be ready at a specific time and they don’t get it ready. another wait! Not coming back to this pharmacy! Pharmacy staff not friendly!

Please, do yourself a favor and do not come here, ever! The wait time is way way too long and they don’t know what they are doing. I wasted 2 precious hours waiting for my medicine that, in the end, I did not get. They were just giving me the runaround. I was almost in tears when I got into my car. Horrible experience!!!
On the positive note, while I waited I did little bit of shopping next door at Sprouts, love Sprouts!

We’re done with this location. Chose it primarily because it was nearby and had the drive-​through pharmacy, but they never seem to have that adequately staffed. Been waiting on hold for nearly an hour this afternoon trying to get information on a prescription (was hung up on more than once), with their insanely annoying «We’re sorry, on other calls» hold message auto-​repeating literally every 30s like some kind of Chinese water torture.

The pharmacy has the worst customer service I’ve ever experienced at a pharmacy. It seems nobody there likes their job. Also, the wait times are MUCH longer than any pharmacy I’ve been to usually at least 3 – 4 hours to fill one prescription. It’s down the street from my house so I’ve given them numerous chances. They never fail to take forever and forget about you if you call. I’ve been put on hold for 20 minutes before! I didn’t know it was possible to run a pharmacy this poorly. Stay away at all costs I drive 15 minutes further to avoid this place. It’s shocking how poorly managed and operated this place is.

This is your typical pharmacy, I have been here many times since moving to corona. It is very convenient and it is open 24 hours which when you need something h late night is good to know!!! The employees have always been nice and the store is clean.