US Post Office

This post office had me in tears. My mailbox is fine but the wood in my post is rotted so it is being supported by the tree behind it. My mail carrier has refused to deliver my mail (without leaving me a note as to a reason why — I didn’t find out until I went down to the post office to ask why my mail hadn’t been delivered for a week) because she/​he says the «box is broken» — which it is not. I’ve been trying to track down my mail but the supervision told me they will not deliver it to me until my mailbox box post is fixed. Problem is … they HAVE MY PAYCHECK in their custody. The supervisor said he will do me a favor and allow me to pick up the mail on Monday because technically I’m
Not allowed to pick up my own mail from
The post office. Not to mention my 7 yo son with autism is having a complete meltdown. And the lady who gave me bad advise the previous day on how to get my mail, is trying to CYA by getting an attitude with me in front of the supervisor and everyone in line. Worst experience I’ve had with a post office. I was embarrass and incredibly frustrated. I should probably add that my paycheck during the holidays «miraculously» disappeared. Even though I’m at home most of the day and retrieve my mail immediately. If anyone knows a better way to safely get their mail delivered with better service PLEASE met me know. This place was very disappointing.

I like it when a Hispanic lady is there (any remember her name) but she wasn’t there this morning… Instead there was a rude lady… I know this job can be overwhelming but come on! I don’t think you’re qualified for it. I’m pregnant, had a simple question (with a yes or no answer) you went all crazy and even stepped on my toes!

I have no problems shipping mail, but lately I’ve been receiving mail very late. Not sure how the post office works, but I’ve done everything I can and still can’t get the packages I ordered.

Worst ever. Never answer the phones, hang up before you’ve completed a sentence. Call back and they don’t answer. I was to receive an order from the UK mid November, it’s now the end of December? They said the status was never updated but out in route.3 weeks later… same answer! Wow?! Why the hell is my dress just in a bin and not hanging in my closet. Crappy part is, I work 6 days a week and can’t make it even on a Saturday to pick up! Question is, why should I have to pick up an order that was due mid November? Worst postal office ever.

Wow!!! they never answer the phone! And when they do… they pick it up and hang it up. I can’t believe this. It always happens.

Martha,
You work at a postal SERVICE. You owe me mails and services, not the other way around.
Look, I try to be reasonable as possible and came in with great attitude, I’m not even YOUR average I-​hate-​postal-​services type of guy either, but you’re not welcoming at all. If you are sorry, then talk and act like you are. Words of apology are not there to wrap up your apathetic attitude. Your disingenuous attitude is causing me disgust. I know you deal with plenty of people complaining every day, but that’s your job, what do you know?
Re-​cap:
I’m disappointed because this could’ve been a completely fine visit and she ruined it. I was here because I missed a delivery and signed up for a pickup. I brought the confirmation email printed and punched in the numbers on the screen as she told me to. She took my receipt and looked for the package and the package was not there, she says it’s been picked up (for delivery) and it’s out of her reach. That’s fine, but I want to know where the package is then so I know when to be home for delivery. She then swings the responsibility to the delivery supervisor; she makes an announcement, I stand and wait, nothing happens. Minutes later she makes the announcement again, I wait longer, nothing happens. Then she comes back and says they’re in a meeting. She couldn’t tell me that ahead? This is what I mean, it could’ve been a completely fine visit if she explained everything up front instead of making me feel like I’m wasting my time. Guess she’s not very smart about how she does her work. I told her is there anyway I or she can reach him like leaving a message and she starts acting like I’m giving her attitude, which in reality SHE was giving me some real sass. That annoyed me even more. Then she says they’re in a meeting because of a broken down vehicle which I’m pretty sure is just some made up excuse. Then she takes someone else’s similar case to mine and tells her she’ll reach the delivery supervisor. YOU JUST DID THAT FOR ME AND YOU FAILED. They need some smarter, wiser, and more welcoming staff.

It is unfortunate that one must ever have to rate something below a 3. To better explain my situation, I had arrived to ask for assistance at 3:13pm on a Saturday. A simple question due to my lack of knowledge of how things work in this facility, however before I had a chance to get to the counter I was told it was closed and I will not be helped.
Sounds completely fair, hours of operation are meant to be upheld. However, moments after I had gone from the counter, another customer whom had arrived a minute after myself was helped. I respect work hours of operation, but make it equal for all customers. I am not one without reason, and I compliment that it was fairly clean and kept. Yet, I found it incredibly unreasonable to place thier hours of operation solely on their convenience. If the customer was there earlier I would understand, however that was not the case.
Thank you to those upholding your sanitary standards and for all of the workers whom were sorting in the back. As for customer service representatives I recommend a course on customer service, in hopes that it may improve.

My mailman won’t deliver my mail if my neighbors car is parked in front of my box. I have no control of where they park. It’s a public street. Tuesday’s is our trash pickup day. We set our cans about 5 ft away from the mailbox. Sometimes the trash truck picks up the cans and places over a foot or too. When his happens, he rams my cans and pushes one 15 ft away to block the middle of my driveway. Really???
Next week I’m going to purposely put them in his way and video tape the usps damaging my property. Tell Norm to get out of his truck once in awhile. All of my neighbors have made complaints on him.
I think it’s time for him to retire since he doesn’t enjoy his job and has no customer service skills.

I go here almost daily due to the nature of my business and having to drop off orders for my customers. I never go in line, I’m always in and out in less than 1 minute. Go in, drop off my orders in the chute, get out. I REALLY recommend printing off all your labels at home. The line takes forever which is why I refused to use it. The postal supplies are in a easy to reach area, and they are always well organized. The employees have never been rude to me and they always help when I have a question. The one thing I will complain about though is parking. There is not enough spaces for cars, especially during the rush hours (9am, 12pm, and 4pm) so I tend to just avoid those times.

I am sick and tired of delivering your mail and packages you deliver to my work and my home that do not belong to these addresses. If you want me to deliver for you then you need to add me to your payroll. This is becoming a part-​time job for me.

Worst customer service. Every time I come into this office all the staff are short and disrespectful and rude. Today I dealt with anna who was very rude about me asking for a piece of tape because I ran out! I couldn’t believe the words out of her mouth! In this economy they should have a smile every day on their face and be grateful for an awesome job! Not going back to this post office. Exactly why I only deal with ups or FedEx now!

Well organized, clean, large, airy Post Office. Workers have no personality, rather grumpy. Bad traffic flows, can’t turn left, can’t turn right. Had to go around in the back to get out.

Negative stars! I don’t understand how an institution that is virtually insolvent, can continue to give such crap service.
Beside REGULARLY delivering mail to the wrong address (you had ONE job!), my experience at this office was beyond outrageous.
I purchased a padded gift envelope at the register after the self-​serve machine failed to scan it. The middle aged female postal worker at the counter grumbled that I «could have used the automatic machine.» I explained what happened. We then got into a back and forth argument about whether said machine actually worked. Well guess what HER scanner didn’t pick up the code either so she sneaks out another envelope to scan.
I told her outright that she was being rude, so she replies, «Oh sweetie you’re just reflecting on yourself.» Then she starts arguing over who was being rude. Finally she nastily calls out as I walked out the door, «Bye have a nice day!» in front of all the other customers.
I was in a good mood when I walked in that morning (being Christmas season and all); but I left totally PISSED I could have gone off on her but I didn’t want to sink to that level. The customer feedback link on the receipt was worthless.
I used to actually make an effort to support the Postal Service by using their office. NO MORE. I gladly paid more to use a UPS center on Magnolia to send my package. There at UPS they actually treat me with respect, as opposed to people like this bitter smart aleck postal worker.
Even the homeless guy hanging around outside the post office has a better sense of customer service – at least he opens the door for me when I walk in! Maybe they should put him behind the counter and kick that «employee» to the curb!

Bad customer service.
Never answer their phone number.
Bad communication among staff.
Loses packages.
About as bad an experience for a post office as you can get.

Why does everyone hate their post office?
Sometimes you can’t get around it and just have to go face the long lines and horrible service.
I have yet to come when the line is not out the door, even trying to come a few minutes before they open, there is already a line 10 people deep, you just can’t win.
Also, I have had good service once, really just once.
Picking up items for my son, after waiting in line for half a hour just to be told I need his birth certificate, come back a day later with it, to hear from someone else I wouldn’t have needed it.
Trying to cash a money order a different time, I was sent home and told they don’t have any money right now, I have to wait until someone buys a money order and pays cash for me to be able to cash mine, since they can only use money order money!!! WTF
How long will that take, I don’t know come back later, really???
Overcharging, slow, rude, avoid if you can!

They give you the number to call for passport information and you call and they never pick up the phone. What kind of business is that?

Agree with all the «1» stars (and wishing for «0» stars). Worst service ever. Needed a mailbox lock to be repaired, was given incorrect instructions, and took forever for them to get it done (no access to my mail for almost 2 weeks). Had to make three extra trips because of bad instructions. Tried phone calls, but was put on hold for more ½ hour and they never answered. This happened twice!
Finally on the day the keys were supposed to arrive, I called and they said keys were there. When I got there, the «helpful customer service guy» walking along the long line went behind the counter and said that the keys weren’t there! I said that I called and was told the keys were there. Rather than go back and try to look for them again, he told me they weren’t there and to come back tomorrow. BTW, this «helpful customer service guy» was the reason I had made the previous extra trips. Given his record, I continued to stand in line. Sure enough, when I got to the counter, the clerk found the keys right away.
To be fair, not all the of the clerks are as bad as this guy. But I don’t think any of them rise much above the 3 star range either.

This post office doesn’t know how to directly help a customer’s shipping problem. The employees need to sharpen their customer service skills and understand the needs of a customer.

If I could negative stars… I WOULD! Horrible service!!! Since I’ve moved to an apartment, which has been six months now, 3 times my packages have gotten put in someone else’s box and 4 times other peoples packages have been left in mine. Total disaster. Everytime I called the post office it was the run around. No one ever returned my call either. When I went there in person trying to find my packages… Not only was EVERYBODY including the managers, very rude and bitter… but no care in the world to try and help me. Ugh!!! Time to get PO box!!! So frustrating. Worst customer service ever!!!

Nice, clean and organized post office. The drive-​up mailboxes are located to the back right of the building, which is nice because it doesn’t obstruct traffic.
The parking lot is small though and they had some overflow of people from across the street who parked in the post office lot.