Toys R Us

My kids enjoyed the Geoffrey’s Birthday Club at Kids R Us. They had activities for the kids. Also, received snacks and toys.

I have come here many times and each time I get great customer service. Their prices are fair and they price match so that’s a plus. They have everything and is pretty stocked up on the latest toys and baby items. The store is also super clean and sanitary. I’m satisfied with this store all around. Definitely worth coming back to.

Worst customer service they ruined my day and probably I will not come back to that store.

So me and my soon to be wife went into baby’s are us to see what they have because we are thinking on having a mcbaby. We went in there and the first thing we saw was baby toys? I thought toys are supposed to be just at toys are us? Then we saw daddy finger toys, which I thought was highly inappropriate for the age group. Anyways my wife said to me that we should look at the cribs. The cribs don’t come made. We have to build them ourselfs for our child’s room. I think that would be very unprofessional if we did. Though out the entire store I was laughing of joy because of all the baby goods and it was giving me a warm filling and I loved it. But with all the baby stuff I felt kinda mad like if they were presuming that I was going to have a baby. What me and my girlfriend do is our business no one else. Before we left we say a baby outfits and I was highly disappointed on how they looked. Making out next generation into little sinners with sinner dresses and shirt. UNACCEPTABLE. OVERALL ! I would love to go back and buy stuff for my baby in a couple months. Love the store.

Have had some very unfriendly people here but 4 stars for the girl who helped me with the lay away there. Extremely helpful and nice
People are rude. Tried asking some lady where blind boxes were and she walked away. Waited forever for someone to help me at guest services. Got ignored. Went back to rude lady who said they didn’t have blind boxes. Went to toys r us side to check out. Blind boxes are at the front so we step out of line and then enter again. Took forever so I went to the babies r us side. The lady has no idea how to process my lay away and tells me I need to go back to guest services even though I told her I started there. Get ignored forever. When I finally get help they don’t know how to do my payment either. The girl called someone else over who did it. Get to my car and shows that my payment wasn’t done right. Go back in and they say oh we don’t know why it’s like that but it’s okay we won’t put it back. And to think I passed up walmart for toys r us because I thought walmart might mess up my order.

I went in to exchange my online order and Kourtney in customer service was awesome!!! This is real customer service. very much appreciated thank you. Its a shame when customer service via phone can’t do what customer service in store can do and the stores are limited to what they can do.

I bought a control remote car for my son last year, so they offer me the insurance which I don’t usually care about. Decide to get it then his toy breaks. I did all the claim to Toys Ur US insurance department (SRN: 80 789 911) send them the car and then I suppose to wait for the check on the mail.
Well… that was last year in December 2014, been calling them to find out about the check every time the person in the phone promise the check is in the way. Last couple calls I did threat them to report to the business bureau BBB cause they took the money for the toy money for the insurance and the toy. I have nothing and had me waiting for nine months, and the feeling of been SCAM.
I will also file a complain the the BBB

so it is very clean it seems selection is big .how ever customer service is terrible .my son and I bought a air hog there I didn’t work no big deal I went to go return the air hog to buy a different one that was double the price to see if it would work .THEY SAID NO! it wasent the right time I had to wait until 10 pm for returns it was 7 pm day after thanks giving. they said their register would not allow that transaction .in fact it would because after 45 min of waiting for the manager in fact figured it out for me .but turned away about 10 people wanting to do the same thing. the two star is for customer service

The customer service at this location is poor. Anytime I ask for help the employees act as though they are being bothered. Also check always seems to take forever.

Don’t know what these other Unilocalers that are putting 1 star is talking about! Try going to all the other toys r us around the area! This is the cleanest by far and somewhat stocked compared to all the other places I’ve been to. Wished this was my toys r us again!!!

Worst customer service on the phone ever. Called once and was transferred only to be out on hold for 10 min then hung up on. Called back been but on hold, it’s been another 15 min and still no answer or service of any kind. Why would I bother even going in when apparently nobody seems to work their.

Staff is courteous. The place is clean and well organized. It is basically your everyday Toys R Us but cleaner.

Clean, nice staff, helpful, easy returns… variety galore for any age and boys or girls… love this spot. Have had no problem finding anything except the Newlywed game for game night, had to order it online through Amazon. But as far as shops go, this is great. Always a nice experience and can find anything and everything.

This is the worst Toyrus I have been to. I have to agree with the person who gave the 1 star review on 1÷17÷2014. Both the manager and customer service was very unprofessional. I was at the store around 8:30pm (they close at 9:30pm) and there is no one in the cashier area at all.
I found them standing in the back chatting and laughing out loud, and they do not have any intention to help at all! It seems like they are all ready to get off work early.
I was trying to purchase something that I saw on the ToyRus web site so I ask them if they have that item in stock. The customer service told me that «yes, the system show that we have 4 of the item in stock here».
So I ask nicely and see if she can tell me where the item is located and here is the answer from her «Oh, you have to go look for it yourself, if you cannot find it, that’s mean it’s somewhere in the store but I have no idea where they are at, sometime the system also have error and actually we might not have that item in stock.»
This place is a joke.

I can’t believe the experience I had at the Toys R Us store in Corona, CA Store #6622. The manager Alicia, did not show any type of customer service and was very unprofessional. I ordered and paid for some furniture on December 7^th, 2013, I called the store (#6622) on January 13^th, 2014 where the furniture was ordered and was told that the furniture was in transit, that would be ready for pick up on Wednesday the 15^th. Tonight (Jan 17^th) I went to store to pick up my order, I was told the furniture was still in transit. As I expressed my frustration calmly, the manager Alicia responded with numerous excuses and immediately went in a defensive mode. I told her that her team members need to be more informative and knowledgeable giving customers the proper information. Alicia, who again is the store «manager» actually said to me, «our staff has been properly trained and I just can’t magically make your order appear!» I cannot believe how rude and immature a so called «manager» would respond like that! Let me also add how very unprofessional her along with half of her staff dress attire, hygiene, and their overall appearance looked… Her pants were shredded at the bottom (way too long and been stepped on), her shoes looked like she had been gardening, and her big toe on both shoes were about to pop out the tops of them! Also, her zipper was down. I’m flabbergasted over the customer service provided by the staff and especially the so called manager! I still didn’t get a clear answer as to exactly where my order is. I was just told that it was still in transit and that my order probably won’t be in until beginning of March. I will be calling on Monday to order the item straight from the manufacturer. I will also be canceling my order from Toys R Us. I’m not upset about how long my order is taking, I’m upset over the customer service that was given to me. I don’t want to ever give another dollar to Toys R Us because of that. I have spent over $ 10,000 dollars this last year alone there and being a loyal customer isn’t appreciated! well as I said, «not another dollar will be given to this company!» I hope Toys R Us Corporate implements a plan to coach their managers on better customer service or maybe hire better candidates since what you have out in the field is absolutely horrible.

This store is HUGE! Well organized and clean throughout. I am closer to another store, but prefer to drive to this one. Better customer service and much better selection.

This store is a combo of a HUGE full sized Babies R Us, and Toys R Us. I love Toys R Us, so nostalgic. I never cared for a Babies R Us til I had my own kids. This store is so big, lots of stuff to choose from. So FOUR stars for me! I’d give them a Five, but I have three issues. 1) inflated prices, 2) coupons don’t work for A LOT of stuff, 3) slow check out.

We have been stopping buy at this Toys R Us because it’s on the way towards Grandma and Grandpa’s house in Lake Elsinore. They have a great selection of toys, clean aisles, and friendly staff.
My kids like this store because they have the same layout at the Toys R Us in Chino Hills. We like to stop here and see if they have Ninjago Legos and Angry Birds plush toys. All for the kids, of course ;o)

They selection in this store is excellent. It is well organized and always has what we need. The sales are reasonably good as well. If I were to rate this store based on my traditional shopping expiriences (i.e. go to the store, find what you need, buy it, leave) I’d rate it five stars. But, ‘ve used a few of their special services including assembly and online ordering with in store pick up and I’ve been very disappointed.
I’ve had two items assembled there and both of those items weren’t completed when I came to pick them up. To their credit, the second time the store flat out admitted that they dropped the ball and refunded my assembly fee. Both times, I had to wait an hour for the items to be assembled. Both times the store also told me that they’d only be about 15 minutes to complete the assembly.
When I utilized the online ordering/​pick up in the store, I found it to be a big hassel. The items are supposed to be picked up within three days, so I came on the third day to pick up my items. The associates had to scramble to find the order and the whole processes took about 20 extra minutes. It kinda negated the entire purpose of ordering online and picking the stuff up.
Overall the store is clean, the staff is friendly and helpful. It’s just the extra services that are a bit of a bummer!