StorQuest Self Storage

I went to this facility after making a successful reservation was Square
. We received a friendly greeting and were taken on a tour of the facility. I made a reservation for a 10×10 unit with the following features indoor, first floor, and according their advertising listed as climate controlled facilities. During the tour, I was told the trucks not working due to a tire issue will be out for several months. The truck usage is one trip only. Initially, that seemed okay since I will not be moving through three weeks. We were then brought up to a non-​climate controlled hallway littered with rat traps and they presented me with a small triangle shaped room with a low ceiling. It has been a while since I attended high school and learned about geometry; however a 10×10 space is square shaped right? After taking all this in, I asked the girl, did she show me such a small space and I was told it is about 10×10. As my friend and I both looked at it and you could barely fit two couches and it was «end space». I then asked her why were on second floor when my reservation was for first floor. I was then told that it is Square foot’s error and that is why we had a problem. I reiterated to the young sales professional that if the information is wrong why do they use that service? I then asked about climate control and why I was not in the climate control building and I was told that was not listed as one of the features in my reservation. I then pointed to my reservation and showed her where it listed as first floor and then asked why am I on second floor to which she replied that that was square foot’s error, not theirs. (Although it was listed on my reservation) I asked to see her paperwork which is should be identical to mine and she refused to share with me. Realizing that the space I reserved online was not even close to what I was being shown, I then asked, «This seems like a bait and switch and asked her if this is a bait and switch»? No answer. I was so taken back by the sheer lack of customer service or follow through on the reservation details we soon left the property. If you are going to choose this facility, I would highly recommend getting everything in writing. But since they were so many details missed or changed, and not for the betterment of the customer, I decided to go elsewhere for my business and will never return. I share this so that you can take that into consideration when choosing your storage facility and I would not recommend this facility as they try to squeeze you into smaller sizes I supposed to maximize the profitability. ========================================================================= I had several reservations and I went to another company’s facility and they had a price change since I made the reservation. The manager there was friendly and stated they would honor that price and walked me through the details of my reservation. We went and looked at several units at this new location and I found the perfect spot, climate controlled and I booked immediately. The staff was friendly; they followed through on my reservation. It was cleaner and less expensive but their occupancy was almost full. I know why… They made no excuses and gave me a 10×10 space with climate controlled alarmed unit, which is a square for those who work at StorQuest Self Storage — Corona not a triangle. Choose wisely… I am glad I had a few choices and did not book at Storquest in Corona.

Although not quite near by to where we live, this Storquest is by far the best rental facility I’ve stored items in. I can’t help but be impressed with Laurelai, the manager. She always makes the upgrades we need pleasant and without a headache! Her demeanor is always perky and fresh. For me, that’s part of GREAT customer service. I recommend this particular facility time and time again to friends and family. Also, the place is always well stocked with packing supplies and clean, no matter when it what time I’ve showed up. So because of this, I will continue to make the long trip up to Corona where I feel like customer service really matters.

I am extremely satisfied with the staff and service I’ve received at Storquest. No matter when I’ve come in to add or take from my unit, the manager has always been pleasant and extremely sweet to my babies. She’s always been attentive, alert and always ready to help. All in all, I would recommend this Storquest to my friends and family.

StorQuest is as good as self storage gets! I rented a 10 X 13 and then a 14 foot truck was sent to the rental house to move all my garage boxes and some stuff and was secured in a climate controlled shiny clean unit. The Green River location is off the Green River exit on the 91 and a short drive.
I have used storage units over 10 years at three different facilities and I firmly believe that this StorQuest is the best that you can buy for the money. The side walls are steel construction that are not subject to theft. The units are alarmed, facilities are clean, even the restroom and lighting is appropriate. Staff are very friendly, helpful and what more can one say?
I am thinking of storing my vintage wines here once I move and settle along with my antiques and business props.

Moved from Riverside to Santa Ana and needed extra storage for a few things. StorQuests rates were a lot lower than ANYPLACE I could find in OC. It is also the cleanest facility I have been to. Almost forgot, very friendly and helpful staff. If you need a storage facility, definitely try this place first, it will save you a lot of phone calls.

I temporarily moved from San Francisco to Corona (for work) with the final destination being LA and needed somewhere to store all my worldly belongings. StorQuest had the coolest looking building closest to where I was staying so I went with it. And it really paid off. The staff were helpful, the premises was clean and secure, and the cost was low. My friend Jason Anderson really liked it and said the view of the dam alone was worthy of four stars. If you live in the area and need some extra storage space I would highly recommend StorQuest.

This facility is clean, the staff are super friendly and warm, and they always have what supplies I need. No matter whether it’s shipping supplies for Christmas or birthday gifts that need to get shipped out or a business package I need to send FAST, they are ready for me. I’ve been going to them for years and they have never disappointed me once. Great prices as compared to the Postal Annex at the top of Green River.