Sprinkler Repair Guy

Ok, beware of this company. First they misquote prices, I was told $ 65/​hour plus parts and was later told $ 65/​hr per man, they sent two nice young guys that were good laborers but not what I would call skilled technicians.
Then was told when they were 3 ½ hours into the job, that the cost was going to be $ 1231 as they estimated the job at 9 hours. This was to dig up a broken main line in the grass area they in the 3 hours had uncovered it, and were getting ready to make the repair? Another 5 ½ hours to splice in a 1 ¼″ section of pipe and two slip fittings and fill the hole?
On the phone with Angel «the manger» was told that they would take less and negotiated it down to $ 500 still way too much… then when repair was made and before hole was refilled was asked to pay on invoice, the charged $ 50 for the glue! I told Angel that I would pay it but wasn’t it a better idea to charge me fairly for materials rather than risk bad word of mouth, he said no it’s $ 50 bucks.
Then…they turned on the water and the line blew again the section the guys cut in was two short and barely made the slip and blew right out, they redid it, right this time, I watched them like a hawk, and we agreed that it would be a good idea to let the glue dry and cure over night… and they could come by tomorrow to fill the hole… I was not surprised when they did not show up the next day or the day after that, so… I filled the hole my self… This company is in this for the short run, it is a franchise owned by someone that does not understand how to run a business correctly. I doubt they will be around too much longer as it appears that they have a track record of treating customers badly, and gouging them for less than professional work.

I really wish I could give them a ZERO. Had these guys come out to fix a leak in my irrigation system, wish I never would have called them in the first place.
I called them and explained the problem, was told a price and that they’d be there the next day. Fast forward to the next day, they show up late, two young guys already covered in muddy clothing. They view the problem and tell me it’s the price as quoted. They end up using my parts to perform the fix and tell me they’re still charging me the same amount. When performing the work they ended up breaking a nearby section, which they then had to dig out and fix. They turn the water on and then proceed to tell me that the valves are leaking and need to be replaced (they weren’t leaking before they came). They quoted me an outrageous amount to perform the valve replacement, which I politely declined. They left and I still had a slow leak coming from the valve (so I’m in no better place that I was before they came).
I come back later in the day to get some pictures of the valves so that I can take them to the irrigation supply store to get replacements. I find the coupler they installed has a leak coming from it now. I shut off the main water supply and immediately head out to get the parts. The guy at the irrigation supply store tells me the glue they used needs 24 hours to cure and that you can’t put pressure in the line until it fully cures. They waited 15 minutes tops. I end up spending more money to buy the parts, then head home and had to dig the hole out further and fix all of their work.
The level of service is poor, the quality of work is poor, the prices are sky high, they obviously have no idea what they’re doing and are just winging it as they go. I’d highly suggest skipping these guys and looking elsewhere for your irrigation needs. You’re probably better off fixing it yourself.
In the end I called the supervisor (who happened to be one of the young guys that came out) and told him that I wasn’t satisfied with their work, that I had to go back and fix it that evening, that they didn’t know what they were doing, and that I am not paying them for their work as their service obviously didn’t work. He tells me that he can’t waive the fee, that I should have called them back out to fix it (yeah so I can just sit around without water?), and that the glue they used was stuff I had so it’s my fault. I told him that as a professional in this industry that they should know what glue to use and it’s not my job as the customer to be knowledgeable on glue cure times and which ones to use for a fast repair. I told him he had two options, waive the fee, or that I’d be in touch with the owner and I’d pursue another route with this. He said he’d waive the fee and that was it.
As another reviewer said, thanks for wasting my time Sprinkler NOT Repair Guys…

I would give them a «0» but was unable. Just needed a few sprinkler heads fixed and a reprogram of control box. Guy shows up and tells me he charges $ 55 an hour and minimum of 4 hours. I was like huh? So your gonna charge me 4 hours on a job that’s gonna take you 45 minutes. LMAO. I said no thanks. Thanks for wasting my time sprinkler not repair guy.

Victor is straightforward, and keeps his word. Highly recommended for sprinkler work, sod, low voltage lightage, landscaping. Will use again for large hillside design/​landscaping in the spring.

I called them last Monday, and had an appointment for the following Wednesday. I thought that was the day they would repair my leaking drip system. It was, however, a sales call, and I was given a huge estimate for a small job. I went ahead and waited several days with no call back. When I called the main number I was given a recording to schedule my appointment on line. I did that. I was given a specific appointment for the following day. Now I am one week and a day from the first call. The repair person didn’t show up, and no call. When I called them, I got a recording. Later, I got a call back asking me to reschedule. No way. Totally non-​respondant. I will contact another company.

We used srg this past weekend to fix our sprinklers throughout our front and back yard. They were fantastic! Victor showed up on time during the week to provide us with a free estimate and scheduled us for service 3 days later– so fast! On Saturday Luis arrived and got to work on our yard, he found sprinkler heads buried we didn’t even know we had! Service was great and the price was perfect!

I searched around for a sprinkler company, I came across SRG and saw the previous reviews and decided to go with them. I called and had an appointment within a few days, victor came out to give me an estimate, he was right on time. He didn’t pressure me into buying things I didn’t want, after a few days of thinking it over I decided to have sprinklers and sod put in. Victors team was at my home when promised and finished the job a day early. The grass looks great and the sprinklers are great as well. When the technicians were done installing everything they went the extra step and swept everything and ensured we were happy. I recommend victor and his team to everyone I know, he did a remarkable job and stayed right within his budget, down to the last cent.

Very professional and knowledgeable in their profession. They came out and gave a very thorough estimate and were able to come back out immediately to start work. All the work was done carefully and competed in a timely manner. I would definitely recommend them to friends and family.