Fleetwood Windows & Doors

We bought Fleetwood doors (3070 — four 10′ pocket door panels) in 2009. Our original installer has gone out of business. Finding someone to service the doors was very difficult. (The doors were as expensive as a car. You would not expect as much trouble finding someone to service a car). FYI: Fleetwood is a manufacturer not an installer or service provider.

Great heavy duty product and Fleetwood is very helpful if there is an issue. I had an installer that didn’t know what he was doing so within days my aluminum door began to dissolve from concrete electrolysis. Fleetwood corrected the situation immediately, gratis. My door is now over 10 years old and is still like new save for the latch getting loose. That was also just fixed, gratis. Many thanks!

A few days ago I posted a negative comment about Fleetwood windows. Mark the owner of the company got involved and via the local window the representative it was determined the window installer did not install a Fleetwood window as I had ordered. Thanks to Mark the owner and the rep getting involved the window installer is redoing the window. To all those people reading this review Mark and the rep did not need do anything more once they found out was not their window, but they did. I think that says a lot about Fleetwood windows! Thanks again!

Fleetwood Doors has very poor customer service. They don’t return calls. They don’t even show up to appointments they had scheduled. They have inaccurate lead teams. They told us our doors would be here in 6 weeks and it ended up being more like 8 weeks. This company seems to think they’re the only one in town that does what they do.
The other two reviews that are here before mine pretty much described the experience I had with this company.
Fleetwood — it looks like you’re responding to these reviews. Instead of responding here, you should focus on returning customer calls and communicating if you plan on not showing up for an appointment.

We ordered 2 windows through a great dealer, unfortunately Fleetwood could not deliver on the already horrible lead times. The estimated 8 – 10 weeks is bad enough, now it is going to be almost 12 weeks, I understand that there might be lots of orders to process, that is great for you guys, but for customers that have to wait almost 3 months for windows it deserves a 1 star.
Perhaps hiring more people to speed up your production, or maybe prioritizing smaller orders to clear them out so you can work on the large ones. Either way we are stuck with you. All though your products are great, we have 5 other windows in our house, you really need to spend more time on customer service and production times.

Horrible customer service. They think their product is so nice that they don’t have to deliver on time or communicate in a reasonable amount of time to the vendors. Spent a lot of money on doors and windows — and no regard for meeting delivery schedule. Kind of like the soup Natzi. You don’t like it? They won’t sell to you. Such arrogance. They state they had a production problem in June that they can’t get on top of, yet they took my order and my money but refuse to communicate delivery dates. I would seriously think about choosing another window supplier. This is nonsense.