Sofa U Love

I’ve kept silent for the last few months since I recieved my sofa and chair. But after sharing my last incident with this store with a friend she urged me to write another review.
These people are crooks!
#1 wrong fabric on furniture #2 original fabric discontinued #3 THEY decided to pick out another fabric without my consent and told me that’s the fabric I picked and that they didn’t do anything wrong. WTH??? After a battle, I finally get something that I picked out and because of a different fabric I was going to get $ 200 back.
WRONG!!! It was a credit. I looked at all the fabric choices they had for some pillows. Didn’t see anything that I liked. I requested a refund. Wow, you had thought I had asked for a kidney.
After another battle I was told by the Manager at the store that if I removed my previous negative review that they would «consider» a refund.
Talk about extortion. I also have plastic legs and absolutely NO one told me I had a choice to get wood ones.
I will NEVER go back and I will NEVER recommend them to anyone.

We have bought multiple couches both custom and standard and all have been beautiful. I am currently recovering a couch that is 7 years old and the owner was able to help find my original receipt to ensure that the measurements were correct. Beautiful and quality work.

I had the worst phone experience with the women who answered the phone. I think she is the owner/​manager. She is the one with an accent. She was very rude and would not let me speak. I called with a simple question regarding slipcovers I had purchased there and was criticized and spoken down to. I would never want to work with this person again.

Lucy and Evie are great I love my sofa and the pillows are just perfect for my décor. My husband and children loved them too. Thank You! Keep up the good work.
I highly recommended to friends.

Just purchased and received my sectional sofa from Sofa U Love. I had it custom made with the help of Lucy. The size, the fabric and the quality are perfect. This is my second sectional I have bought here. The style I picked cannot be found anywhere else. I highly recommend this place. And the delivery was on time !

I have been coming back to Sofa U Love for years because there is no place like it. You can custom order your sofa and chairs exactly the way you want and the fabric selection is unbeatable. Every time I have tried to go somewhere else to shop for my furniture I always end up coming back here. Between getting to design exactly what you want, the quality of the end product, and the excellent service Lucy provides… You will not be disappointed! She will make sure of it. Love this place!!!

update, vic said to call him and I would be helped. Well I called 4 times and he never came to the phone they put me on hold each time and never returned. I left a few messages other times, never returned the calls. Horrible product, horrible customer service. DON“T GO THERE!

We love love love the service and the design consultations. The quality of the sofas and pillows are unbelievable. They did our ranch 10 years ago and the sofas still look new. Now Lucy and Evie are doing our CDM and Aspen homes; they are affordable yet of the highest quality. My husband RJ and I highly recommend them.

used a «Yelp Deal» but still received excellent customer service, prompt construction and delivery and a very comfortable sofa.

I bought a sofa from the showroom in Seal Beach when it opened, went back there a year later for a second sofa because we loved the first one. Spent a bunch of money on a custom sofa that was crap within 6 months. Unfortunately, no one wanted to stand by the product and since the Seal Beach store closed, we had to deal with it with another company.
Since the original one needed new slip covers, i went back to the corona del mar store because I could order quickly over the phone, explaining that i needed the covers quickly. Lucy promised to have them to close the deal and run my credit card. Of course the covers didn’t come in on time, one is missing and when I address the issue I get attitude and crap from Lucy. Really? Fascinating approach to customer service!

Faulty product. Nasty, shady owner.
I ordered a custom sectional sofa and two armchairs from here. I went in several times because I was considering different fabrics. The original salesperson I worked with was wonderful– very knowledgable, interested in design, helpful, friendly etc. But if I went in when the guy was working there? I would just get blank looks and shrugs. If I hadn’t seen him answer the phone, I wouldn’t have known he worked there.
Anyway, I received my sofa and chairs and I was really happy with them. Until about 6 months later. The areas on the sofa that got the most use started to sag. I looked inside and realized that (a) the down wrapping I ordered was only on one side rather than both sides and (b) the foam was crap. I went in and spoke to the owner who acted like I was scum. But even she could see that the foam was a wreck and she agreed to get it replaced. But she would only do it if I brought in the cushions one at a time so that the factory didn’t notice. This was incredibly inconvenient since there are 4 cushions but whatever, I appreciated that they were being replaced. But the ATTITUDE I got every single time I came in to drop off or pick up the next one was ridiculous. The owner was so rude that I finally said, «Wow, you really hate me.» She didn’t even respond. I’m sorry, but it wasn’t my fault that the cushions were sagging after less than a year. My husband and I are thin people, my son wasn’t even 2 yrs old at the time, we were not breaking the sofa with any massive weight. I paid thousands of dollars for a sofa (which I figured was worth the investment) and it doesn’t even last a year?! I have every right to ask for new cushions. And I don’t deserve to be treated like I’m filth.
Also, when I pointed out that there was only down on one side of the pillows (which means that I can’t flip the cushions over) she said, «that’s how we always do it.» This was not what I discussed with the salesperson. I had made a point of saying that I wanted the cushions down-​wrapped. The owner insisted the Sofa U Love never does down wrap. I pointed out that I actually have another sofa from Sofa U Love (bought several years ago from another location) and the cushions are down-​wrapped. Finally, she conceded that it was a mistake and the cushions should have had down on both sides. So, would she fix it? NO! Her reason? If I had noticed right away then she would have replaced it but since it took me so long to notice then too bad for me. I thought this was shady. Then she outright accused me of trying to get something I didn’t pay for. «But I did pay for it,» I said. «But you didn’t notice» she said. So, not only do I get swindled but I also get to be insulted? I gave up on the down wrap b/​c I wasn’t willing to pay an addition an exorbitant $ 200 per cushion to have it put on (even though I had already paid for it when I originally bought the sofa).
Having the cushions replaced took over 2 months. I had a trip that I was going on and I told the owner that I would not be the one doing the pick-​up on the last cushion. I also wrote her a note which I had her put with my file that said the name of the person who would be picking up the cushion, her contact info, and my cell number b/​c I would not be at home. Around when the cushion was due, I called the store and was told by a random employee that it had not arrived. I called the next day and got the same thing. I wasn’t upset that the cushion was delayed but I wanted to get it out of there before the owner got mad at me. So, I called the day after that and got the owner who proceeded to yell at me for not picking up the cushion sooner. She YELLED at me saying that she didn’t want to spend everyday staring at my cushion taking up space in her store. What? Turns out, she ignored the note in my file and had left a message 2 days before on my home line (2 whole days that she had to stare at my horrible cushion). But did she apologize for leaving a message in the wrong place even though I specifically gave her updated contact info? Did she apologize for her employee giving me the wrong information on two separate occasions? Did she apologize for yelling at me? Of course not.
Oh, and it’s been less than a year after all the cushions were replaced and the cushions are sagging again.

I ordered a expensive custom sectional leather couch and a denim chaise from this company. On the first delivery one side of the couch was the wrong dimensions, their were 2 holes in the fabric lining, their were gaps in the pillows meaning the seat cushion measured 1 inch wider than the back pillow for that cushion and the arms were not completely covered with leather they had fabric showing. The chaise was completely wrong, the slip cover was put on the wrong frame and it was missing a pillow that I had ordered. The second delivery was the corrected chaise, it is fine. At that time they took one side of the sectional couch to remake it. I wanted them to take both sides emphasizing to them that both sides needed to be corrected and the leather must match. The delivery men said that they would come to pick up the other piece later when they were ready to work on it and then deliver both pieces to me at the same time. 3 months after the order date they called me to say they had the one side finished and wanted to deliver it. When they came with it, before it was even unwrapped I could tell it had 2 different colors of leather on it and it also had totally different feet on it. At that time they got the owner of the company on the phone with me and I spoke to him about the way the couch looked and he did acknowledge that the leather did come in a bit darker. They had clearly pieced 2 very different colors of leather together. I told him that they needed to take the couch out of my house and I would speak to Lucy, my sales person about it. They asked me if they could deliver the rest of their orders that day and come back and pick it up. I made arrangements for someone to be at my house for them to return. They did come back to pick it up as promised or even have the courtesy to call. I immediately called my credit card company and filed a dispute. At this point I didn’t want to do business with them anymore and asked for a refund. My credit card company was able to credit most of my money back, but I still was owed over 2 thousand dollars and had this horrible peice of furniture in my house. The customer service of this company is horrible. My sales person had no pull with the owner of the company and asked me to the care of it with him myself. He dodged every call I made to him. His employees would listen to my stories but did not do anything for me. Finally after many emails and phone calls I had exhausted all of my resources. I finally just called both Johnny the owner in Burbank (Left a message with an employee) as well as the store in Corona Del Mar and Told them I was suing them in small claims court. The next morning my phone rang it was Johnny’s employee telling me they wanted to pick up the couch that day. I told them that they must bring me a credit card receipt for the refund at the time of pick up. They told me they wanted to pick it up and handle the paper work later. Of course I said no and asked them to give Johnny the phone. Johnny got on the phone with me and to make a long short short they had no idea about the accounting details and didn’t have anyone there who did. I ended up having to fax copies of my credit card statements to prove to them what they owed me and finally they gave me a refund and picked up the couch 4 months after I had placed order.

They have excellent quality and the price is very reasonable. Just recently I placed an order with Lucy in Corona Del Mar. She handled everything perfectly from choosing fabric to getting the delivery on time as promised. I highly reccomend this place ! Thank you Lucy ! I am very happy.