Wilco Farm Store – Cornelius

I was in the Cornelius store today with my two grandchildren, Its the first time Ive been in «EVER». No one asked if I needed Help, a worker came out into the garden center to see what my grandchildren were doing. there 6 and 4 by the way they were picking out 5 and 6 dollar plants and puting them carefully in the brown boxes she just starred at me. How about Hello or are you finding everything okay. we finally finished with out selection and headed for check out. there was a problem with the persons order in front of me we waited and waited the girl finally got help then started to walk away while we were standing there. She asked me if I had a Wilco card I said no this is my first visit she said owe okay and finished my transaction. I said so what is a Wilco card she said well if you had signed up for one you would have gotten discounts on everything on sale you bought instead you paid full price. Well wasn’t that nice of her to ask me after I paid 75.27. I wont be back. there is a Wall Mart down the street A Fred Meyer Up the road ½ mile also a Costal farm and ranch a BI Mart and Ace is also Close By I dont think you need my Money. I could have gotten discounts at the store I work For. Ill be telling everyone what kind of service and I got. which was none and rude.

The grooming department is great! I’ve taken my dog there several times, most recently last Saturday. He always looks and smells greats after his appointment. I was able to call in on Friday for an appointment on Saturday with Alex. She did a fabulous job, and I highly reccomend her.

Wilco is a great place to buy farm supplies.
I buy things like wooden fence posts, concrete, and fence here and they deliver it the locations within a distance for free (if farther then there is a delivery fee). This makes it quite easy to get the stuff that I want to the location that I need.
I personally do not like to buy the living animals (hens) that they have here. They are mass-​produced, stored in too-​small pens, and not as healthy seeming as what I see at some smaller providers.
The clothes they sell are just too hic. getting dirty and doing manual work is fine by me, but don’t make me look like I can’t count to 3.
Overall a good store, but for a purpose.

Nice big store, plenty of selection, however for impulse purchases I usually am deterred by the prices. I get my horse’s Equerry supplements here and appreciate the military discount.

Great new building… Awesome staff with a great focus on customer service!
Have been buying my doggies their food there for sometime time. Always a pleasure to shop there.

Grooming Services:
The gal had worked on the dogs at another place, she remembered them, and she was very nice. People are going NUTS for my Pom’s puppy cut, Macho men, ladies, kids. It’s like having a Rockstar in the family. The groomer was nicely sensitive about my elderly bigger dog with allergies, and she bathed him three times with an anti-​yeast wash. He is much calmer now, his hotspots have healed.
Booking Timeliness: I hope they hire more groomers as bookings are a week out, a long time for a very itchy allergy dog. The gal did offer to put me on any cancellations lists.
Website: The webpage for grooming is very poor, no phone numbers, no list of pricing & haircut options so that users might get ideas they never considered. Huge missed opportunity to sell/​upsell services and pet products.
You could even show types of animal trims, I bet there’s a lot of shepherd/​cattle dog owners that don’t even know their dog could get a «summer cut» and make life less miserable for the dog and themselves. Or allergy dog services…

Recently my friend and I visited the store for the first time. I took with us the ad that featured an item we both were interested in purchasing. We were kind of excited to see the recently opened store.
Armed with the ad we headed in and made a beeline for the yard/​garden section figuring that is where we would find the item. We both looked and looked, high and low, with no luck.
We never saw any employee who we could ask to point us to the item, so we headed back up to the cashier. Just as we approached the cashier stand, her phone rang. We waited over two minutes while she was looking up in her inventory whether they had what the caller wanted. She gave him information and ended the call. Oh good. Its our turn now.
Out of her mouth came: «And what do you need?»
Not «Thank you for waiting, how may I help you?»
I told her we couldn’t find the item from the WILCO ad in the store.
«Did you look in home and garden?»
«Yes, and we didn’t find it.»
Gee, maybe she can look that item up in her inventory list, or call up another employee to assist us. No.
She suggested we look outside in the nursery area where the plants and flowers are. We headed to that area.
We asked a timid young lady about the item we were looking for, and showed her a picture of it from the ad. She had no clue. She did tell us it was her third day on the job.
Our patience was really being tested. We left the store with NOTHING!!!
1. The cashier was rude.
2. Your customer service is non-​existent.
3. The new employee should have been instructed to contact her supervisor whenever she cannot help a customer find an item.
4. Your management sucks!
5. As a former very successful (retired) small business owner myself, I know what customers want.
6. WILCO deserves NO stars, but that option evidently doesn’t exist.
7. I talk. I will let my friends know what I think of the new WILCO.
Not much!

Great selection of western attire and work boots! Got the boyfriend a pair of Romeos for $ 44, a great deal! Well continue to watch their ads for great deals!

Like the name says they sell farm supplies. Also in the spring, you can find baby ducks, chickens, pullets, etc. great opportunity for kids to see the little critters up close.
I found some alternative uses for their farm supplies for my back yard. The prices are good and staff is friendly and helpful.