Pizza Hut

I’m not sure why we thought it would be a good idea to try this place based on the reviews. We placed our order online at 9:47 PM with an expected delivery time of 11:17 which probably should have been our first red flag.
When our pizza had not arrived by 11:40, I tried to call the store but never made it past the automated message only to be disconnected after 7 minutes waiting. I then received a call at 11:52 stating that they would not be able to deliver our pizza because the drivers car battery died.
Never again.

This place sucks. This is the 4^th time we’ve ordered for delivery and they’ve left off at least 4 toppings, that cost extra. I get that it’s only a dollar or two per topping, but it’s stupid to pay 5 extra dollars to not receive ANYTHING that you paid for. We asked for garlic parmesan sauce with hut favorite crust. Got the original red sauce, with plain crust. The wings were supposed to be medium buffalo and we received bbq… HOW DO YOU GET THOSE CONFUSED? To have a messed up order once is understandable, but every single time is so ridiculous. Won’t be back. Don’t waste your time.

Now if you guys love undercooked pizza with a BP oil spill on top, then come on down to this Pizza Hut and enjoy some pizza. I’ve been to many Pizza Hut restaurants, but this one is by far the most terrible one. The crust was white. Every single pizza place I’ve been to bakes the pizza until it is darkened on the crust and cheese. This pizza had white crust that was hard to chew. The cheese was just melted on top. It looked like it was put in the oven for one minute, I mean have some common sense… Bottom line don’t go here, save yourself.

We arrived at 10pm, which is late to eat but it clearly states on the door and online that they are open until 11. The doors were locked and an employee came to the door and said that the dining room closed at 10. If this is the case it should be displayed better. More likely they actually close at 11pm and didn’t want to serve us. Very disappointing.

One star is too generous, never thought ordering pizza could be so dramatic.
I ordered my pizza online and scheduled it to be delivered at 5:30 (an hour + later). 5:40 rolls around no pizza, I check my phone to make sure the driver isn’t lost. They tell me that he already left so he should be there in just a few minutes. 6pm rolls around, I call again (ask to speak with the manager) as I am talking to him the driver pulls up. Driver knocks on my door. At this point I only expected to give him around a 2 dollar tip (lucky to get that much). He then looks at the cash I give him and tells me he doesn’t have enough change. So driver ends up getting a 7 dollar tip. And of course the food was cold. Needless to say the driver made out like a bandit. 7 dollar tip for being half hour late and giving me cold food.
What I find almost comedic is I was doing our first ever pizza and movie night for my family and planned to make this a monthly occurrence. That small order that they probably blew off tonight cost them a monthly order from me and my family :)
I will include that later that night I received a call from the driver, he stated b/​c he did not have change the overage that I paid would be credited towards my account. It was very much appreciated however, given the fact that at this point I don’t plan on returning it’s of no use to me.

We frequently order pizza from this location. about a year ago the experience wasn’t so pleasant. However, in the past year it’s definitely turned around! Very pleasant staff and our to go order is always correct and ready on time.

We arrived at 630pm on a Wednesday night. Patricia was our server. There were only two other tables full, but Patricia seemed happy, busy, and pleasant. She greeted us promptly and took our order quickly. Our drinks were served immediately and our food shortly after. We have no reason to complain and felt the food and servuce was great.

I’ve never had a correct order, or it finished anywhere near the estimated time.
The last (very last) time I ordered takeout online around noon, when I got there they told me that the manager or whoever hadn’t shown up that day, and for some reason the workers weren’t able to make the pizza… or maybe the ovens take a while to fire up, I don’t know, but I have no clue why they didn’t call me when they got the order.
Other times only parts of my order have been done, they say «oh well you can come back in an hour for said pizza/​breadsticks/​wings without even offering to send the delivery boy the whole mile over to my house.
But what can you expect from highschool kids with a manager that doesn’t show up? Another cornelius place to cross of the list due to terrible staff.

One word: AWFUL!!!
About a month ago, my parents took my two little boys to dine-​in at this Pizza Hut. They waited over 45 minutes (after ordering) before my mom went up to inquire about their pizza. It hadn’t even been made yet (??) but soon came out, hot, with the right toppings, etc. My parents weren’t thrilled, but their meal was comped, and the waitress gave them some excuse about how «the manager just didn’t show up to work» so they were ok with it.
Fast forward to this week– we called in a to-​go order and were told it would be ready in «20 minutes». My dad and I drive up to pick it up. As soon as we walked in the door, this is the sight that greeted us: an empty dining room (one occupied table, three dirty non-​bussed tables), a waitress who was literally running through the restaurant, nobody behind the counter, and 8 people standing around waiting to be helped.
Talking to the other customers we were told they were all waiting on pizzas that had been ordered on the phone or through the website. A girl walked up to the register and asked if she could help the newcomers, she told the lady in front of us, «We gave your pizza to someone else. We are making you a new one.» then tell us, «Yours isn’t ready yet», turns around, and walks off.
We spent the next 40 minutes standing there waiting for our pizza. As far as I could tell there were three people working, the waitress, a cook, and the cashier. The waitress was hilariously awful, between the rude attitude, the literal RUNNING from the dining room to kitchen and back again, and her form of communication (one guy gets tired of waiting and asks if he can just get his money back; she bellows, «I NEED A REFUND UP FRONT» as the cashier is nowhere to be seen).
This place desperately needs new staff from the management on down. The cooks can stay, if they can pick up the pace, because once we finally got our pizza it was hot and made just as we ordered it.
By the way not once did anyone in the restaurant apologise for the wait or offer to discount our meal, throw in a free side or soda, nothing. Really terrible experience for multiple customers and it was obvious they could not have cared less.

I always order via the Pizza Hut iPhone app & use the drive-​thru for pickup. I’ve never has a bad experience. Pizza /​wings are always perfect!

Hot food if you ever get it. Forgetful cooks and waitstaff. Save yourself the trouble and head up the road to Brooklyn South Pizzeria @ 19 400 Jetton Rd # 201, Cornelius, NC (I’m not associated with them just offering up a better local alternative)