Canine Castle

We do not have hidden fees. They were clearly explained to this customer prior to their stay. Their dog was aggressive and was not able to give him his medicine the way they described. It was placed in a very small amount of wet food in order for him to take his medicine. We did everything possible to please this customer. This was their second visit and we did everything the same as the first visit.

Be forewarned about Canine Castle: CHECK YOUR BILLS … AND ASK LOTS OF QUESTIONS ABOUT THE CARE THAT WAS PROVIDED TO YOUR PET.
For my dog’s first visit out of two visits total, my husband did not check the bill (big mistake). They charged 35% more than what their Website posted. While it clearly states under the Website’s «Rates» section that it’s $ 35/​night for a pet, you must scroll all the way down three Web pages to see that there’s also a $ 10 *daily* charge. Since I picked up my pet versus my husband on the second stay, I questioned the rates. The front desk employee said that if I had questions, the owner would call me back in two days since she personally did not have the questions to my pricing questions.
When I brought up to the owner, Colleen, that there are hidden fees (the section under Rates only states «nightly rate»; no ** for additional fees or notes to say that there are more fees), she said she didn’t want to post them altogether and she didn’t want to post medication fees. Rather, you get the fee schedule on the day you arrive to drop off your pet. At that point, it’s too late! You are committed to a company who knowingly hides fees from customers.
Most reputable companies would acknowledge that they are misleading customers (false advertising). Canine Castle is egregiously proud to charge higher than what’s posted online because, I suspect, few people review their bill, especially since Canine Castle throws away the «Customer Notes» page and only hands you your credit card receipt with the total price.
Regarding care, they charge you for medication and then, in our case, did not administer it correctly (was supposed to administer liquid meds via syringe on an empty stomach; however, they admitted to just mixing it in with food). Additionally, the worker up front asked me to get my own dog from the kennel run upon pickup, only to find him in a kennel with the water bowl outside the kennel where he could not reach it. We found him to be dehydrated upon his return home.
Canine Castle’s management, pet care and customer service are unsatisfactory to say the very least.

This company worries me. I chatted with them in person in their office, and the employees are very rude, very cold. I «liked» them on Facebook because they were a groomer/​boarder in my hometown. They then began to harass me on Facebook, after I posted info on my own wall (not on their wall, or directed at them) about various forms of animal abuse on factory farms, in circuses, in testing labratories and in hunting practices. They left a nasty message on my public Facebook wall defending the animal abuse as basically a necessary evil. I would be very concerned about sending any family pet to this facility. If this company’s owner has time to harass people on Facebook and defend instances of animal abuse (rather than promote animal wellbeing), then I am worried for the animals entrusted to their care. Coupled with my poor experience upon visiting their facilities (rather shabby building, rude employees), I extend a heartfelt warning to anyone considering this company.